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Blue Banana Reviews 

5,522
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 684 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the staff for their helpfulness, kindness, and attentiveness. Customers consistently highlight the professionalism and reassuring demeanor of the piercers, making them feel comfortable and at ease during their appointments. Many also appreciate the quick and painless piercing procedures, along with the excellent hygiene and aftercare advice provided. The company's products, including clothing, jewelry, and hair dyes, are well-received for their quality, competitive prices, and fast delivery. However, some customers experienced issues with online orders, such as items being out of stock after purchase and slow refunds. A few people reported dissatisfaction with staff refusing to honor offers or providing incorrect advice regarding piercing infections. There were also instances of rude sales staff, unsuitable jewelry being used for piercings, and concerns about the quality of some piercing jewelry.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as lovely, kind, and incredibly helpful,... See more

Product

People report positive experiences with product quality, with many reviewers praising the good quality of... See more

Service

Customers consistently note positive experiences with service, particularly praising the staff's kindness,... See more

Delivery service

Consumers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering and quick delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more

Company replied

Rated 5 out of 5 stars

The staff were absolutely phenomenal & so lovely & attentive. We went in to change my partners tragus piercing after it fell out, Rose had it done painlessly and effortlessly in 5 minutes and was so l... See more

Company replied

Rated 5 out of 5 stars

Entire staff and managers are so friendly. I had the pleasure of being pierced by mel (i think their name was) yesterday and we talked a good conversation, sucks that it wasn’t any longer but it was... See more

Company replied

Rated 5 out of 5 stars

Well what can I say today was an amazing experience, myself and my partner both suffer with stress related problems but a visit to the new Liverpool store was truly refreshing. The staff look amazing... See more

Company replied


Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 24 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,522)

    636 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    gift voucher

    I asked if blue banana did gift vouchers on Sunday morning, had a reply within a couple of hours saying yes. So I bought one, and it came in the post 2 days later. Very quick service in my opinion. The gift voucher was a present for my granddaughter and I'm not sure if she has used it yet.

    June 27, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi, thank you so much for your review! We're so glad to hear that you had a good experience with us. We hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Super easy ordering

    Easy to order, quick delivery, good updates on delivery. Thankyou.

    June 26, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our website soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I wish I could give a higher rating!!

    I wish I could give a higher rating!!
    The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair) was fantastic! It was pretty tough going and she completely put my panicking self at ease throughout the entire experience. Very surgically clean room and I would recommend going here to anyone for anything piercing related! The other lovely ladies were also very friendly and helpful throughout our time in the shop. Thank you so much i hope you all see this at some point 🥰 GOLD STARS ALL AROUND!!! 🌟

    July 5, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Piercing

    Got an intimate part pierced yesterday, the piercer and the chaperone (I called him moral support) were so professional, hilarious, made me feel great about myself and played good tunes. Felt so comfortable and my piercing looks amazing. Thank you both for being wonderful ❤️

    July 4, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    rosie was great!

    came in with not much of an idea of what i wanted but rosie really helped me and gave me some great advice! she was lovely and i walked out feeling confident and happy with what i got!

    July 1, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Really nice shop

    Really nice shop, came for my first piercing and the staff were really helpful. I think the managers name was Charis, she was very welcoming and kind. The staff assisted me with whatever I needed. Would recommend

    June 26, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely manager

    Lovely manager, the staff was so helpful in helping me find what I needed, really enjoyable experience

    July 1, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely staff who talked me through the…

    Lovely staff who talked me through the process and were extremely kind i would highly reccomend coming here for a piercing 💞

    July 3, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Kindest customer service I've received

    The staff were absolutely phenomenal & so lovely & attentive. We went in to change my partners tragus piercing after it fell out, Rose had it done painlessly and effortlessly in 5 minutes and was so lovely & careful. I ended up going back only a few hours later needing a helix change myself and found myself dealing with lovely Rose once more. The staff at the counter were just as understanding as the first time and I really enjoyed my experience. I'm considering getting another piercing just to visit again. I would absolutely recommend this store just solely for the customer service alone. Thanks girls!

    July 3, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a good experience with us, and we hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 2 out of 5 stars

    Piercing gone wrong!

    I got my tongue pierced and noticed it was wonky and quite far back, i went back a few days later and asked them to take it out and for a refund. Jamie who took my piercing out was lovely with me, he was really understanding and put my choices as priority in taking it out. however when speaking to his manager they refused to give me a refund nor store credit and only offered a re-pierce however after telling me that is was wonky due to my anatomy therefore i didn’t want a re-pierce. they ended up offering me a piercing voucher for another piercing however this is upsetting as i don’t want another piercing. the piercing as a whole was excellent but the way they handled their mistake was not okay.

    July 2, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Lydia,

    Thank you for taking the time to leave us a review. We are sorry to hear about your recent 2-star experience in our Sheffield store.

    Please respond to the Find Reviewer Request so that we can investigate this matter further.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Ally was super great

    Ally was super great, did a lovely job

    July 2, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 1 out of 5 stars

    Very Bad my daughter got peirced and it…

    Very Bad my daughter got peirced and it wouldnt heal. They told us to come back and they would repeirce it and i refused as it didnt work first time. Went to another peircing shop they said they should of never peirced my daughters belly button as she didnt have to right fit belly button now she will be scared for life😔😒

    June 30, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Jade,

    Thank you for taking the time to leave us a review. We are sorry to hear about your recent 1-star experience in our Bristol store.

    Please respond to the Find Reviewer Request so that we can investigate this matter further.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Tiegan & Harriet are tha Bomb 💣 🖤✨️

    Hii
    This place is Sooo warm lovely kind helpful and reassuring.
    Tiegan and Maisie were lovely upstairs.
    Tiegan helped me to choose suitable jewellery.
    And Harriet downstairs doing my front helix piercing and a bunch of fittings was Such a lovely cool chill funny person to get pierced with. Great for anyone that feels nervous about it.. and is also SOOO CLEAN and professional down there. Honestly it looks more hospital than the hospital!
    I cannot recommend this place or the staff more! 🌟🌟🌟🌟🌟
    Please adopt me p/t . Thank yooou 👍🏻

    June 26, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Bristol- Horsefair branch

    I attended the Bristol branch and found the staff to be warm, helpful and extremely professional on how they approached me with any concerns or questions I presented to them. Would highly recommend this company.

    June 16, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Great shop!

    Nice location, lovely staff. Got a really nice belt here and would highly recommend this shop!

    June 23, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    I love this store

    I love this store, the staff are always welcoming and incredibly helpful and supportive!

    June 29, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    They were all very welcoming and Hannah…

    They were all very welcoming and Hannah was very nice and calming during the piercing

    June 29, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    They are very nice people and very good…

    They are very nice people and very good at there job

    June 27, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Clean and professional for sure!

    I just wanted to say how kind all the staff were and how clean and professional the whole store looked. I really enjoyed my trip there and my new nose piercing! It was very clean and comfortable, thank you and I definitely recommend going!

    June 28, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Wonderful experience

    Visited the liverpool store yesterday afternoon to get my noise pierced.
    The staff were really helpful and lovely especially daisy the piercer!
    She was so reassuring and patient considering they were really busy and down to only her piercing people.
    I would revisit to get another piercing here! Hope your day ended good if you read this daisy!

    June 27, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're happy that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    Blue Banana

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