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Blue Banana Reviews 

5,629
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely friendly and helpful staff who make visitors feel completely at ease during personal piercing appointments. Many individuals also express deep satisfaction with the spotless store environments, remarkably fast delivery times, and top-quality items offered. Some people were dissatisfied with occasional issues regarding unfriendly staff attitudes and feeling generally unwelcome during their visits. A few reviewers additionally noted frustrating concerns about expensive jewelry alternatives being heavily pushed onto buyers. Other customers mentioned experiencing unexpected piercing placement problems and difficult healing processes following their procedures.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally welcoming,... See more

Product

Reviewers highlight positive aspects of product quality, mentioning that items fit well and look great.... See more

Service

Customers consistently note positive experiences with service, highlighting welcoming staff and brilliant... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

User experience

Consumers find user experience to be positive, highlighting clean studios, helpful staff, and a welcoming... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my ears pierced after seeking advice from the lovely sales assistant. He was so friendly and reassuring. My piercing was performed in a sterile environment using high-quality, sterile equipmen... See more

Company replied

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

I wish I could give a higher rating!! The staff today (Sunday 5th July) were wonderful. I desperately needed a piercing removed from my nose as it was stuck and embedded and Anna (Red and Orange hair... See more

Company replied

Rated 5 out of 5 stars

Visited the liverpool store yesterday afternoon to get my noise pierced. The staff were really helpful and lovely especially daisy the piercer! She was so reassuring and patient considering they w... See more

Company replied



Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 97% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,629)

    626 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Fast delivery

    Fast delivery, great price

    August 28, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review! We're so glad that you had a good experience with us, and we hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    Navel piercing

    I went for my navel piercing at the Manchester store a few weeks ago, and ever since then I have only had problems with it. Firstly neither the woman who booked my appointment or the piercer actually looked at the anatomy of my belly button and did not inform me if the piercing was suitable, they only looked at my friends and gave us the same one. A few weeks later I was in discomfort and my piercing was very red so went back to the shop and asked for a consultation, to which the server told me to come back in a week if it is still painful. When I came back a week later I suggested I may need a longer bar, but I didn’t know if this is correct as this was my first piercing and was hoping for advice. I was informed the bar they had put in (12mm) was the longest they had for a floating navel type bar, but they had an 18mm curveball bar that they would see if I needed. When i went for my consultation the piercer again barely looked at my piercing or anatomy and just put the 18mm in, which was HUGE and was literally hanging out of the piercing site, and told me to come back in 2 months to downsize. I left feeling like I hadn’t been given the time of day and now had a ridiculously long bar that kept snagging on everything. Furthermore, the document from my appointment says they upsized to 14mm bar, despite several workers confirming with me that it is 18mm and will be very long. The next day they sent me an email telling me to downsize after only a day of having the 18mm bar, but as I live an hours commute away and was working this wasn’t feasible for me. Plus they shouldn’t have fitted the bar in the first place if they then told me to downsize the next day.
    After that I went for a second opinion from another qualified piercer, who told me the bar was ridiculous and it shouldn’t have been pierced with a 12mm anyway as this is the longest bar most places offer and leaves no room for upsizing for swelling. After the bar was changed I was suffering with immense pain around the piercing sight and had to take a day off work due to this, I also went to an emergency doctors appointment and they ended up taking the piercing out due to the pain. Overall this was not a good first piercing experience and I am disappointed that I spent roughly 50 pounds on this to not even have the piercers properly check my anatomy, and I am now discouraged from any future piercings I had wanted.

    August 18, 2026
    Unprompted review
    Rated 5 out of 5 stars

    Great experience as always

    I went to blue banana for the apprentice piercings. I was pierced by Drew who was so lovely and she did a great job as well as all of the other staff, many thanks

    September 3, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review! We're so glad that you had a good experience with us, and we hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I had a couple of piercings recently at…

    I had a couple of piercings recently at BB Bristol and the piercer was so lovely. I was pretty nervous and she was so gentle and caring.

    August 21, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your review! We're so glad that you had a good experience with us, and we hope to welcome you back soon.
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Got 3 ear piercings would recommend

    Got 3 ear piercings by Edie today and she was lovely throughout making sure I was happy with placement etc. All the staff were lovely and were quick to help with picking out jewellery. Everything was clean and sterile and I would recommend!

    September 3, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your review! We're so glad that you had a good experience with us, and we hope to welcome you back soon.
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Nose piercing

    The piercer, Kyle, who pierced my nose was extremely professional, kind and super friendly.
    Super sterile environment, and it seems to be healing well! :)

    September 2, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your review! We're so glad that you had a good experience with us, and we hope to welcome you back soon.
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great service

    Very easy to navigate website and place order. Really fast delivery of order, very happy and will use again.

    August 7, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Quick shipping and all items came as expected! (:

    Very good! Extremely well packaged in bubble wrap and delivered very promptly :)

    August 23, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Excellent customer service and very…

    Excellent customer service and very speedy delivery

    August 16, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 4 out of 5 stars

    really friendly

    really friendly, helpful staff. I went there to get my septum pierced a month ago, everything went well. the only thing wrong is you should not use the piercing cleaning solution they give you/sell. you should only use sterile saline solution, as when I used the solution they gave me, my swptum got infected and irritated, and when I switched to a saline solution it went away and was fine. other than that, I love this shop and everyone is so welcoming.

    July 21, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 4-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Just had a single ear lobe piercing and…

    Just had a single ear lobe piercing and helix done today by Geoff. Absolutely amazing. Quick, efficient and very knowledgeable about what he was doing. Will definitely book again with him!

    August 30, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    Difficult situation for single parents

    I had booked an eyebrow piercing for my 15 y/o daughter @ the Swansea store using the online booking system.
    I read all the terms so didn't expect to have any issues, and knew that I would need to be in the room with her.
    When we arrived we were told that we couldn't go ahead as my 4 y/o was with us. He was not allowed in the room and obviously couldn't be left outside on his own.

    August 28, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi Sam,

    We are sorry to hear about your recent 1-star experience in our Swansea store.

    Unfortunately, we only permit the piercee and the parent/guardian into the piercing studio. We do not allow children to be left unattended in the waiting area.

    We are very sorry that this was not made clear enough prior to your visit. Please note that we are updating our terms and conditions to reflect this rule, and we take your feedback on board.

    We hope to welcome you back soon.

    Kind regards,
    Blue Banana

    Rated 5 out of 5 stars

    Staff are very friendly and helpful and…

    Staff are very friendly and helpful and everything was explained to me and used sterile equpment

    August 28, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 4 out of 5 stars

    Quick and efficient delivery service.

    Quick and efficient delivery service.

    August 19, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 4-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Perfect!

    Perfect! Got some really good deals on hair dye and some other things on sale! Shipping was quick and things were packaged well.

    August 7, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Happy Customer

    Birmingham staff is really nice. Quick and easy first piercing experience. I would recommend

    August 13, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I’ve shopped at the Liverpool branch a…

    I’ve shopped at the Liverpool branch a couple of times and had my nose pierced by Daisy. The service is brilliant and the staff is so welcoming. The piercing experience with Daisy was very positive as well!

    August 25, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Amazing caring staff

    I had my ears pierced after seeking advice from the lovely sales assistant. He was so friendly and reassuring. My piercing was performed in a sterile environment using high-quality, sterile equipment and using a disposable, single-use needle.
    The man harboured my ears was very professional and also really lovely.
    I couldn’t fault the whole experience ,

    August 23, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great service

    Great service, products come on good condition everrytime

    August 8, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lovely!

    Everyone at blue banana is lovely! The piercer always does an amazing job and I’ve been going to blue banana for years.

    August 24, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review. We're so glad to hear that you had a 5-star experience with us! We hope to welcome you back soon!

    Kind regards,
    BB Team

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