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Blue Banana Reviews 

5,668
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 652 reviews, reviewers overwhelmingly had a truly wonderful and satisfying overall experience with this company. Consumers frequently mention how exceptionally welcoming and reassuring the team is, making even nervous visitors feel completely safe and at ease during their appointments. Patrons also deeply appreciate the spotless store environment, high-quality clothing items, and exceptionally fast shipping options available when ordering products through online stores. Some reviewers were not happy with specific piercing procedures, reporting frustrating issues with improper placement, unexpected crooked angles, and difficult healing. A few customers additionally highlighted serious concerns regarding inadequate aftercare instructions or poor communication when attempting to resolve these unexpected service mistakes.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting how welcoming, knowledgeable, and... See more

Product

People report satisfaction with product offerings, frequently highlighting quick delivery, secure packaging,... See more

Service

Clients share satisfaction on service, frequently highlighting the friendly and professional staff who make... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting very quick shipping times... See more

Order

Customers consistently note positive experiences with order processes, highlighting an easy-to-use website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing! I am so happy with the customer service, the piercing & being told about after care for my piercing! Today I came across 4 member of staff, Jess, Lowrie & Kirsty (and Apolagies k didn’t catch... See more

Company replied

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

Last minute decision to change my ear piercings on a Sunday afternoon in Nottingham. The staff were welcoming and very helpful as I was spoilt for choice. And Harriet, bless her, she was ready for cle... See more

Company replied

Rated 5 out of 5 stars

I had my ears pierced after seeking advice from the lovely sales assistant. He was so friendly and reassuring. My piercing was performed in a sterile environment using high-quality, sterile equipmen... See more

Company replied



Company details

  1. Clothing Store
  2. also in
  3. Body Piercing Shop
  4. Fashion Accessories Store
  5. Hair Product Store
  6. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,668)

    609 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Great service had the shoe that my…

    Great service had the shoe that my daughter wanted and I got them delivered in time with a small discount

    September 21, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're glad that you had a 5-star experience with us. We hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Easy to order

    Easy to order, confirmation emai straight away, received boots within 3 days, all packed well, will definitely be ordering again. Thank you for great service.

    September 26, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're glad that you had a 5-star experience with us. We hope to welcome you back soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Easy to use and very quick with delivery

    Easy to use and very quick with delivery

    September 26, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a 5-star experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Amazing people and service

    Amazing people and service
    Absolutely amazing have been here twice now and had between the family have had 8 piercings, We are all so happy with them. My young daughter had here ears pierced and was very nervous and both shop staff and the piercer (Geoffrey) made her feel so comfortable and at ease. I will def recommend and will be going back. PS the band t shirts are also awesome.

    October 4, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a 5-star experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Amazing people and service

    Absolutely amazing have been here twice now and had between the family have had 8 piercings, We are all so happy with them. My young daughter had here ears pierced and was very nervous and both shop staff and the piercer (Geoffrey) made her feel so comfortable and at ease. I will def recommend and will be going back. PS the band t shirts are also awesome.

    October 4, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your lovely review! We're so glad that you had a 5-star experience with us, and we hope to welcome you back soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great experience!

    This was my first time ordering with blue banana after many years and I was very impressed with the quality and pricing of the items I purchased! The delivery was also very quick and packaged really well! I would definitely order from here again! Thanks!

    September 23, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a 5-star experience with us, and we hope to welcome you back soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Super fast delivery

    Super fast delivery, great price

    September 16, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a 5-star experience with us, and we hope to welcome you back soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    All good!

    Product is great, no hassle ordering and delivered on time. Good one.

    September 12, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your lovely review! We're so glad that you had a 5-star experience with us, and we hope to welcome you back soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Amazing

    Amazing! I am so happy with the customer service, the piercing & being told about after care for my piercing! Today I came across 4 member of staff, Jess, Lowrie & Kirsty (and Apolagies k didn’t catch the name of the other member of staff), Lowrie did my septum piercing and she was so professional, and gentle and made sure I was comfortable the whole time, while Kirsty was guiding her, both showed exceptional hygiene and cleanliness through out the appointment, and ensuring I was comfortable as well. I did not catch the name of the first person who I seen in store but she was so friendly, and really help ful, Jess too was also super friendly and helpful! I will definitely be coming back here for another piercing! Thank you to everybody!

    October 1, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review. We're so glad that you had a 5-star experience with us! We hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Piercing Review

    I had 3 x piercings over the summer at Blue Banana in Plymouth with Matt and Biba (supported my Matt and Liam). I was extremely nervous as I had not had a piercing in years and was a gibbering wreck by the time I went in to be pierced, talking non-stop and overcome with nerves. Both times Matt, Biba (and Matt and Liam) were so kind and supportive and constantly reassured me and put up with all my non-stop questions and concerns. They truly went above and beyond to relax and reassure me and to make my experience as comfortable as possible. They held my hand and made me laugh at the more painful parts of the process (though the pain was only fleeting!)and let me know step by step throughout the process what was happening and what to expect. Matt and Biba were so knowledgeable and reassuring and professional (as are all the staff) and I cannot praise them enough :-). The after care is also exceptional and all follow up questions I had were met with a smile and great advice and reassurance by all the staff. I was also reassured that I could pop in at any time if I had any worries or any further questions. The first time I went in the shop they were extremely busy, but I never once felt rushed or hurried and every customer was treated with kindness and care. I would highly recommend visiting Blue Banana for your piercings, safe in the knowledge you will receive the absolute best of care with the kindest most supportive staff. Thank you so much Matt, Biba, Matt and Liam and to all of the wonderful team in Blue Banana. Look forward to seeing you all again next time! :-)

    July 28, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review. We're so glad that you had a 5-star experience with us! We hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    2 Piercings at Blue Banana Manchester

    I have had all my piercings done at Blue Banana in Manchester.
    I first had my belly button done, I was so so nervous it took ages, but the girl who did it was so patient. She was so calm, spoke with me, showed me and only did it when I was ready.
    Then I had my nose pierced, again I was nervous, and again the girl was patient with me. Unfortunately I messed up my piercing and had to return to get it re-pierced, the young guy was empathetic with what I had done and was great explaining why it happened.
    I would love to return to Blue Banana to get my helix pierced.

    September 16, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review. We're so glad that you had a 5-star experience with us! We hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Now my favourite shop.

    This was my second visit to Blue Banana in Reading. Daisy and Timea were, once again, amazing. They spent a long time with me, mainly due to the fact I spent a long time choosing a pair of boots. I ended up with a superb pair, and, thanks to my wife, purchased an awesome belt as well.

    I also had a piercing done. I didn't ask the guy his name, but it turns out we know the same people within social care. He was equally awesome.

    I'll probably go back, as there's another pair of boots with my name on.

    September 29, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review. We're so glad that you had a 5-star experience with us! We hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 4 out of 5 stars

    Easy ordering

    Easy ordering
    Small moan- delivery specified a date on the order form and then confirmed between that date and another and product arrived another day after that.
    Other than that I am delighted with my purchase!

    September 10, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review. We're so glad that you had a 4-star experience with us! We hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Today I got my nose pierced by Emily

    Today I got my nose pierced by Emily. She was very welcoming and made my piercing experience amazing. It was so lovely to catch up with her and see her progress so much as a piercer. Amazing job!! Thank you♡

    September 26, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review. We're so glad that you had a 5-star experience with us! We hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Had my nose Peirced by charis today

    Had my nose Peirced by charis today, couldn’t have asked for a better experience. Made me feel at ease and chilled. Very up beat loved it. Thank you !!

    September 26, 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review. We're so glad that you had a 5-star experience with us! We hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    quality dress

    great delivery time dress looks even more stunning in person great quality material and i love it thanks blue banana would definately feel confident wearing this dress my husband loves it too xxx

    September 15, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review. We're so glad that you had a 5-star experience with us! We hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Lip rings purchase

    They were very kind and checked to make sure that it would fit

    September 8, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review. We're so glad that you had a 5-star experience with us! We hope to welcome you back soon.

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Crazy cour lime green

    Very happy with my delivery odered a four pack of lime green crazy colour dye for only £8 when most places do one bottle for that price definitely will be ordering more!

    September 14, 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you for your review. We're so glad that you had a 5-star experience with us! We hope to welcome you back soon.

    Kind regards,
    BB Team

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