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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the user experience, finding the courses well-laid out, engaging, and fun, with interactive examples and clear explanations that make learning enjoyable and effective. Many people appreciate the quick and helpful responses from customer service, noting their efficiency in resolving issues. However, some customers were dissatisfied with the company's billing practices, particularly regarding automatic renewals and the lack of clear notifications before charges. Several people reported being charged for annual subscriptions without prior warning, and a number of reviewers found it difficult to obtain refunds, even when attempting to cancel shortly after being billed.

What people talk about most

Subscription

Customers consistently note ambiguous experiences with subscription. Many reviewers express frustration with... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the support team for being... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app fun, engaging, and easy... See more

Payment

Consumers express significant dissatisfaction with payment practices. Many report unexpected charges, often... See more

Refund

People report negative experiences with refund. Many customers express frustration with unexpected charges... See more

Based on these reviews

Rated 4 out of 5 stars

The content is fun to work though and the range of courses is excellent. I had a bit of an issue with almost getting charged for a year subscription, but after a quick email it was resolved. I only ga... See more

Rated 4 out of 5 stars

Great learning app that’s easy to use however I didn’t want it long term. I forgot to cancel and, despite their terms, they issued me a refund out of goodwill. Great customer services.

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Rated 4 out of 5 stars

I must admit that I haven’t used Brilliant much, but I can definetly see the idea and implementation potential for standard schools etc. The reason for 4 stars is that I started off brilliant wit... See more

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Rated 4 out of 5 stars

This app was brilliant teaching me how to code, but it can do many other things. It was soo easy to understand and helpful and support team was very fast and helpful

Rated 1 out of 5 stars

I originally signed up with this app and it was only meant to be for a year then without any notification whatsoever they charged me $187 for a renewal...i tried to get a refund but they said it wasn'... See more

Rated 3 out of 5 stars

Really liked the sample but asking for your payment information before the "trial" period seemed like a test of your intelligence in itself. It's too bad because I was pretty likely to have subscri... See more

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Rated 5 out of 5 stars

Brilliant is an app that I am very familiar with. I am a retired physician and a lifelong learner. It provides me with a consistent, concise, and effective way to revisit STEM topics and fit the last... See more

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Rated 1 out of 5 stars

DON’T TOUCH THEM WITH A BARGEPOLE!!! They charge far too much for what they give you access to, then go rather quiet around renewal time - taking payment without any notice. To take the biscuit, whe... See more

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Rated 5 out of 5 stars

I've been using Brilliant for math for a couple months and so far it's been a great tool and I'm learning lots. Plus several other courses interest me like technology, Python, and AI. Customer service... See more

Rated 5 out of 5 stars

Great intuitive app to get the brain juices flowing again. I am 49 yrs old and just did it for fun. It felt like getting some small dopamine hits solving the little puzzles. Finally when I had a probl... See more

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Rated 5 out of 5 stars

I liked the app, super useful for the math part, haven’t tried the other sections yet. I had a technical issue with the subscription cancellation (hope they fix this sooner), but a HUGE applause f... See more

Rated 5 out of 5 stars

I am an older person who needs mental challenge on a regular basis. I found Brilliant just what the doctor ordered! I have been doing lessons off and on since January of 2025. The courses are very wel... See more

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Rated 5 out of 5 stars

I have been using Brilliant for few years now and I love the app. It is very engaging, subjects are explained in easy to understand and engaging, enjoyable way. Lessons are perfect length, with helpf... See more

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Rated 1 out of 5 stars

Had my subscription automatically renewed after having cancelled. It's been a fight to get them to explain. They claim the cancellation wasn't properly carried out. If they can prove this I stand corr... See more

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Rated 1 out of 5 stars

Do NOT use. The company is deceptive from head to toe. Their content, their trials, support, advertisement, representatives, etc. Do NOT sign up for a free trial. They WILL steal your money, claim... See more

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Rated 5 out of 5 stars

My son used Brilliant for senior school and onwards into undergraduate and found it a great service. Also, support team were v helpful in tracking down account and subscription details when required.... See more

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Rated 1 out of 5 stars

It’s really frustrating to deal with companies that use hidden subscription models and charge you without sending any advance notification. They’re quick to spam you with reminders about not using t... See more

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Rated 5 out of 5 stars

A great set of courses. Easy to follow buy informative and interesting illustrations. I went through the AI related ones, group theory, and data visibility. Also, in the one time I reached out... See more

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Rated 5 out of 5 stars

The support team took care of my particular billing issue and got it solved quickly even though it was a peculiar issue. They may have even forwarded the broader issue to their engineering team, thoug... See more

Rated 5 out of 5 stars

App is very easy to learn and navigate. Many topics to learn such as coding and biology as well as math. Accidentally purchased year long subscription and they refunded me without hassle. Overall good... See more

Rated 5 out of 5 stars

You will love being (self) educated in things, You hated before! Everything is nicely described and visualised, if possible. When you feel uncertain sometimes, don't hesitate to repeat a lesson. It's... See more

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Rated 5 out of 5 stars

I cancelled my plan and was ser up on the monthly one. Then brilliant suddenly sends a 180$ payment for a yearly subscription. Would really like this fixes and a refund woth my cancelling rights. The... See more

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Rated 5 out of 5 stars

When first time i saw this app on play store i was shocked. The idea behind it was magnificent. But I doubt that they can make it real, spoiler alert: they did. The topics are Brilliant, and... See more

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Rated 5 out of 5 stars

Defiantly worth the price for premium. Great for advanced maths learners. Even the free version is very good, you can do most of the courses but are only limited to 2 lessons per day (the paid version... See more

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Rated 5 out of 5 stars

Fantastic customer service! I sent an email and, within 20 minutes, received a reply that addressed my issue. No AI, no case #, no link to pages that had nothing to do with my issue. I'm really amaz... See more

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Rated 5 out of 5 stars

Great Content Fun to use A bit expensive if you don't use it often, but the more you use it, the more value you get. Brilliant helped me wrap my mind around basic programing principles in a really... See more

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Rated 5 out of 5 stars

I had a problem getting my account activated. I reached out to the support team through email, and got a message from Sandy. She was very helpful and got the issue resolved quickly!

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Rated 5 out of 5 stars

I think Brilliant provides and excellent set of courses on different topics and difficulty levels. For me with a personal interest in math and physics and working professionally with programming, Br... See more

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Rated 5 out of 5 stars

My son was questioning what area to study in college. Brilliant allowed him to explore different paths. He loved the interactive format.

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Rated 5 out of 5 stars

İ did actually used brilliant for one day only for about less than an one hour, i learned a new math hack ,i liked the app so much

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Rated 5 out of 5 stars

‏it's a very intuitive and fun way to learn with. and i feel like i'm getting smarter everyday in a fun way ‏that's rejovinating my mind. even took the premium after a few days ;)

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Rated 5 out of 5 stars

It's literally Brilliant! The app is very clever, effective and nicely designed. The customer support is phenomenal. I got in touch with them regarding a billing issue and they responded/resolved the... See more

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Rated 5 out of 5 stars

Maria provided me with excellent customer service when I was having trouble accessing my Premium account. I appreciate her willingness to research my issue, continuously update me on what was happenin... See more

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Rated 5 out of 5 stars

Very quick and effective customer service. I had an issue getting into my account, contacting customer support via email resulted in quick responses and a solution. The app itself is intuitive a... See more

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Rated 5 out of 5 stars

This is one of the best things that has happen to me recently. It keeps my mind warm. A lot of knowledge that been, otherwise, getting dust in the corner is now fresh in my mind. I am not using it f... See more

Rated 5 out of 5 stars

Thanks Sandy, I love the brilliant app. Soo well presented. As someone with ADHD, I’ve so struggled to get my head around so many concepts. Now I can take advantage of so many avenues that have been... See more

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Rated 5 out of 5 stars

I thought I forgot my password, but I had accidently deactivated my account a while ago. I contacted the customer service (Sandy), who manged to restore my account for me.

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Rated 1 out of 5 stars

They never recall about my trial ending and the renewal. THEY TOOK 120€ (150$) without any previous notice and despite me trying to cancel the renewal literally 20 MINUTES after they took my money,... See more

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Rated 1 out of 5 stars

AVOID (link unavailable) LIKE THE PLAGUE! I was shocked to discover that (link unavailable) had taken over £100 from my account WITHOUT MY KNOWLEDGE OR CONSENT! When I contacted customer servic... See more

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Rated 1 out of 5 stars

Do not try this app. I used it myself and even after cancelling I was still charged £109 When I contacted support, Maria handled my case and made getting a refund feel impossible. After reading ot... See more

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Rated 1 out of 5 stars

be very careful about sharing credit card with brilliant.org. there is no reminder on billing and simply impossible to get to speak to support. all support responses are auto/AI generated. DO NOT shar... See more

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Rated 2 out of 5 stars

The app itself is fun and engaging, but beware of their billing practices. During the trial period they flood you with emails, making it easy to miss the premium billing notification. When I was charg... See more

Rated 5 out of 5 stars

The app is amazing, the support team is even more amazing. Everyone should stop doomscrolling and replace it with Brilliant.

Rated 3 out of 5 stars

It's like Duolingo for math, but you have a limited amount of lessons you can do per day, and that just SUCKS- like I can't even study if I want

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Rated 1 out of 5 stars

I had signed up for an automatic renewal when I started this subscription. I received notice of my renewal after they had charged my account. When I called to cancel my renewal, I was told there w... See more

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Rated 5 out of 5 stars

I loved BRILLIANT . It has a deceptively clever design which encourages doing more every day without it forcing knowledge down your throat. I'm 66 and I hated school for that very reason. But when I... See more

Rated 1 out of 5 stars

I signed up for a one month trial. I received a notification that a subscription fee would be applied after the month's trial. I did not use their website so I tried to cancel my subscription.... See more

Company replied

Rated 1 out of 5 stars

Be very careful- this company will make it appear that you are signing up for a monthly subscription, but will hit you with an annual fee which you won’t realise you have signed up for. They spam your... See more

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Rated 5 out of 5 stars

I had to resolve issue with log in. Sandy from helpdesk was professional and resolved my problem very quickly.


Company details

  1. Educational Institution
  2. Association or Organization

Written by the company

Brilliant helps learners achieve much higher levels of ability in STEM, in less time, with more purpose and joy. Its content spans algebra, programming, and other quantitative problem solving across math and computer science. Brilliant’s lessons prioritize visual representations and active learning. Lessons build intuition with visual explanations, hands-on manipulation, and concrete computation. Brilliant doesn’t teach how to do something before asking questions—instead, it lets learners try to find a solution before learning the procedure. Every lesson has associated practice sets. For personalized practice, Brilliant predicts the optimal next problem to ask, so that learners are adequately prepared to answer future questions. This includes spaced repetition in weak areas and mixing practice problems from different concepts, so that learners must identify what approach to use to solve each problem, rather than just applying the same procedure to every problem. Brilliant’s courses are crafted by multiple IMO medalists and PhDs from MIT, Caltech, Stanford, and Harvard. Brilliant serves people who take pride in having a well-trained mind—students seeking to excel in STEM, professionals learning new skills or refreshing dormant ones, and lifelong learners staying sharp. Brilliant’s optimized learning experience is not only effective, interactive, and adaptive—it’s also fun. The gamification layer provides scaffolding for motivation and habit formation. This provides another tool to help learners stick with learning even in the absence of tutors or parents who help foster motivation. The content itself is also designed to feel fun—from the pedagogical design of the interactives and problem progression, to the types of sounds, feedback, and haptics as learners interact and progress through levels of progressively more difficult problem solving in a topic.


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

5-star
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Replied to 89% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Robbed

Got Scammed out of 117 euro!

Singed up to the site used it about 3 times and forgot about it because its such a bad site, then got a 1 year subscription taken from my bank 30 days later.

Emailed then twice they didn't even reply that was 1 week ago.

Stay away!

April 16, 2026
Unprompted review
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Rated 1 out of 5 stars

Extorsion Deluxe !!

So disappointing that a so called Educational Org. extorts money the way they do. I used their App on 2 occasions and found it boring So deleted the App. Then my account has been debited an extortianate amount of money for someting that I never signed up for !
BEWARE this is in my opinion a SCAM !!!!!!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience with Brilliant. The platform makes learning feel engaging and interactive. It breaks complex concepts down into bites and guides you towards solutions step by step. It's a wonderful approach which nicely blends teaching and exploration. The technical support is also great and responsive.

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I LOVE this app

I LOVE this app, It has made my maths understanding skills so much better especially with its hands on learning experience. I just feel like they should ass a scroll down arrow on the corner of the screen for Web-app users but other than that, its amazing <3

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

I like it

I like it, I have been using it a while and have seen my maths skills improve massively, I also like the logic problems and am excited to try the other courses. The price is steep but reflects the quality of the content. Thank you to Sandy for fixing my account problems.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great site and app

Great site and app

it takes a puzzle solving approach to teach math and science in an intuitive way

wish they would add more science courses though (Chemistry, Biology, other Physics branches)

April 11, 2026
Unprompted review
Rated 1 out of 5 stars

I originally signed up with this app…

I originally signed up with this app and it was only meant to be for a year then without any notification whatsoever they charged me $187 for a renewal...i tried to get a refund but they said it wasn't possible so im stuck with it for another year....they should at least give notification but there was NOTHING...they just go ahead and steal money from your account...needless to say im very peed off about it what can i do! ?NOTHING just stuck with a useless app that i wont even use...😱😩😬👎

April 5, 2026
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Rated 5 out of 5 stars

Excellent experience with Brilliant

Excellent experience with Brilliant; thanks to them, you can approach programming, mathematics, and science in general, in an engaging and constructive way. Following an issue caused by a mistake on my part, I had the opportunity to see how responsive and attentive their team is.

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Dissapointing service, and even more enraging refund services.

I wish they were more clear on their websites. The "help" sections are unclear, and just when you think you can call them to rectify incorrect payment processing you're hit with "email us at -" its the worst method of any sort of refund. Not to mention the payment system in general is horrible. I signed up for the FREE trial, yk under that monthly basis etc. Didn't enjoy, wasn't my kind of topics (or lack thereof I guess), and so I most definitely cancelled my subscription (in the free trial phase). WEEKS or so later I'm seeing a charge for $184 AUD and its just so frustrating to see this kind of charge (WITHOUT any email confirmation or rather just notification), just silently enter my bank account. I've yet to hear anything back from the company and if I manage to get a response AND a refund from the company I am more than happy to change my views and I guess review on the company. Its just a shame that I have to reach out to THIRD PARTY sites just to refund unwilling payments because the site itself wont allow direct communication.

April 4, 2026
Unprompted review
Rated 2 out of 5 stars

Great content, terrible refund policy

The app itself is fun and engaging, but beware of their billing practices. During the trial period they flood you with emails, making it easy to miss the premium billing notification. When I was charged and requested a refund within 10 days, well within the EU's 14-day legal withdrawal period, they refused. They even tried to argue the withdrawal period started at the trial start date, not the payment date. After three attempts to resolve this, I had to initiate a chargeback through my bank. Great product, terrible company.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fun and engaging learning app

I have been using Brilliant as a premium user for some five years now, and I have found it very helpful. In general it has helped me learn and practice new skills, but also understand everyday technology better. I really like their courses on technologies. They are well explained, well crafted, and digestable. I also appreciate that the app and its design has been evolving with the years. The Koji mascot, the battery charges for streaks, the unified design language, and clear course structures make it pleasant and fun to learn and keep learning. The recently added dark mode is a very welcome upgrade, too. Another thing that impresses me is how easy it is to submit a ticket when I find a bug or an error. Equally impressive is how fast some tickets are answered with solutions. All in all, a great app at a fair price to learn and stay sharp.

April 9, 2026
Unprompted review
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Rated 5 out of 5 stars

This is an excellent app for boosting…

This is an excellent app for boosting your knowledge. It’s likely to be being brilliant with the brilliant and it’s more fun way and scientifically proven in getting your studies and your facts and your understanding of knowledge to aThis is a excellent app for boosting your knowledge. It’s likely to be being brilliant with the brilliant and it’s more fun and scientifically proven in getting your studies and your fact’s and your understanding of knowledge in different perspective

May 4, 2025
Unprompted review
Rated 5 out of 5 stars

Quick response/resolution

I think the team clearly wants to improve the client/user experience.

I also had the "unexpected charge" issue (after I deleted my account), and Brilliant support was quick to resolve it.

Overall, the quick response and common-sense resolution compensated for my initial frustration and turned it into a positive experience.

(P. S. I deleted my account not because I have a problem with the app/quality, but because I am lazy and decided at least not to throw money away on unused subscriptions.)

April 3, 2026
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Rated 5 out of 5 stars

I had a really great experience

I had a really great experience using this tool. What made it even better is that the team listens to user feedback and makes the program more user-friendly. I’m happy to see developers bringing ideas to life and keeping features effective. This tool truly deserves more recognition and a higher rating.

October 9, 2025
Unprompted review
Rated 4 out of 5 stars

Very kind support,

Very kind support,
Good communication,
Friendly staff.
For I am not so long busy with the app, I am giving only 4 stars.
They should be nice in future as they are in these days.
It's very refreshing.

April 2, 2026
Unprompted review

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