BT Reviews 

Service , set up ,

My mother was recently moved onto the new digital service with all new equipment. Her contract was due for renewal and having the digital service her contract costs could be lowered. After talking with very helpful adviser we agreed to a new mobile sim being added to the account. After 4 weeks no sim arrived and she got a letter “ as you are out of contract the cost are “ On checking the whole order had been cancelled for installation reasons, and the process has got to be restarted.on calling again the sim was re-ordered and now I have to wait for the sim to arrive, before I can re call you again to ask for a new contract. So many issues it’s as if my custom is not really wanted As I’m chasing you for your service.

The customer adviser was extremely helpful, friendly and very informative. It was quick, easy, and efficient

My experience was extremely good thanks to the BT person on the end of the phone. Being of a senior age it was great to speak to him. He was very helpful and answered all my questions.

Niamh and Kyle were extremely helpful in sorting out my new contract and answering all my questions. So many thanks to them

BT tend to drag you in with a price cut and double the speed.

The catch another 24 month contact that you would have to buy your way out of if you wanted to change.

Ive been with bt around 23 years and quite happy and unlikely to change that suits me but that not the case for everyone who gets sucked into this cycle.
Personally I've had few problems with BT
But be aware of T and C,s
.

Predatory practices and unauthorised contract changes for elderly customers
I am writing this review on behalf of my elderly grandparents, who have been appalling treated by BT.
Without their knowledge or explicit consent, BT switched my grandparents onto a significantly more expensive contract, quietly adding premium features they neither wanted nor knew how to use. My grandparents only discovered the change when their monthly direct debit jumped unexpectedly.
When we contacted customer service to rectify what we assumed was an honest mistake, we were met with stonewalling, endless transfers between departments, and complete denial. Instead of fixing the issue and refunding the difference, BT insisted they were locked into a brand-new 24-month agreement and threatened hefty cancellation fees if they tried to leave or revert to their original plan.
Taking advantage of elderly customers who rely on clear, transparent billing is unacceptable. It is a predatory way to treat vulnerable users who have been loyal customers for years. Save yourself and your family members the stress- avoid BT at all costs. Customer service is appalling. They got an offer after 2 years of trying to sort this issue out of a £51 refund (keep in mind the actual cost was MUCH more than this pathetic offer) or an apology letter. i honestly think they should take both these offers and shove them where the sun doesn’t shine.

Paul was very helpful, clear and easy to understand.

Straight forward switch process and accurate communication with no hidden extras

Easy switch of broadband service without phone calls

Your customer support rep, Robbie, could not have been more helpful.

I was ringing on behalf of an elderly neighbour and he helped me set up the best plan for her going forward.

Friendly, courteous and very professional!

I signed up to BT. perhaps six months ago for the Internet reliability. It has been very reliable, and it’s essential as I work from home full time. There’s certainly not the cheapest, however, they are probably the most reliable.

I really like the fact that all the call centres are based in the U.K. I can talk to a REAL PERSON not an A I or a chat bot understand and be understood what is being said.
The call centre staff are always helpful friendly and find the best deal available to suit personal circumstances.
The only criticism I have is in the past I have found the mobile plans a little too expensive for me.

Resolved my problem and took my order nice and efficiently and friendly. Excellent.

Ease of purchase. Operator very helpful and knowledgeable. Price and upgrade to 900mg full fibre really good. Very pleased and would recommend.

i rang to give 30 days notice on my eetv package and to explain that now i'm on universal credit i would like to go to bt home essentials social tariff fibre 2 £25 it was suppose to be, but the gentleman who was very polite told me i had to have bt sim 2gb 5g for £5 this is included with this package but this is something i don't require so now I'm paying £5 per month for something I'm not going to use. I did ring to see if this could be changed but i need to ring back the following week to see if i can get it removed from my account. Something i could have done without. Being on a tight budget paying for something you don't need or want is not fair on people who suffer with anxiety or don't like to keep ring to have something corrected. Otherwise i have no problem with bt

Great customer service today from Cori 10/10 - service received

Very good communication and very helpful , many thanks Riley