Budget Thuis Reviews 

Terrible company, ive had problems with their internet since the moment i signed the contract and for over 3 months i dont have any internet.. they do nothing to fix it, all they can do is put you on hold while they take your money.
Stay away! Worst company ever

unlimited GB... what a joke. You get 4GB a day, that's what you get, because of theyr "fair policy" and they have the audacity to call it unlimited.
not to mention the fact that I choose it because it said that if I placed the order within 22:00, I'll have the SIM the day after. Don't believe that: i placed the order @ 10:00in the morning and I got the SIM 2 days after. (the bot says it can took up to 4 working days to arrive)
That's an absolute joke. Never again.

I trusted this company as they were reliable in the past.
Based on that experience I applied for the Internet & TV and Mobile phone.
Internet & TV: Till today they cannot provide the Ziggo sport channel although in the contract and paid their invoice including this service.
Do not make the same mistake I made, reframe from this service/supplier!
Mobile phone: Subscription includes 20GB data, compared to Odido with the same phone and same way of working/application the data in Budget Thuis drains extremely fast, how come? Seems there is something really wrong how Budget Thuis monitors this data.
Do not make the same mistake I made, reframe from this service/supplier!

Please be careful with this company, they will offer cheaper deal but there is consequences, Was bad experience with them, they always try to sneak your money out

Absolutely horrendous customer service experience. I spent over 20 minutes stuck in an automated chatbot loop that repeatedly failed to understand simple requests and continuously cycled the same responses (“What can I help you with?” / “Sorry, I can’t understand”).

Despite clearly and repeatedly asking to speak to a human representative more than 10 times, I was never given an option to escalate or reach a real employee. The system felt deliberately designed to avoid human contact rather than support customers.

If customer service matters to you, I would avoid Budget Thuis. I got stuck in an endless chatbot loop with no way to reach a human, even after multiple attempts. Extremely frustrating and unhelpful experience.

If it had been possible, I would have chosen -10 stars. What terrible service. They only focus on what cannot be done instead of what can be done. And then the Budget Thuis employee simply hung up the phone on me. I am completely stunned. And the problem is not solved..

What a dreadful experience with them, both for energy and internet! Never again.
Their communication is terrible—they canceled my internet without any clear explanation.
As for energy, they charged me around €600 in winter while I was freezing at home. I even asked an inspector to check for leaks.
I’ve since switched to another energy provider, and what a relief!

Really poor customer service, a lot of time wasted and still no actual solution. Also, impossible to reach via phone.

I had internet and energy from them, they still charged me invoices even after the contract ended. Wifi connection was very poor. Paid for 100mbs, only to receive 30. Also left without internet for a month because they sold me fiber optic without the infrastructure being available.

Terrible service... internet as slow as a snail... extremely poor customer service... when you contact them, you get an automated response... they didn't even bother to have a staff member answer people. My rating for this company is -10

Terrible company and service. They sell you KPN internet for larger price, cannot provide custom configuration for the modem. Change the contract without giving option to cancel without fee. Don't bother with this company. Just go to the direct provider. You'll save yourself convenience, time and money.

We have been Budget Thuis customers since 16-12-2024.
Internet was unstable from the start — technician came, new modem didn’t work, so we kept the old one. We later returned the modem, but still received a €159 invoice as if we have kept it. After proving return it was credited (the invoice was cancelled), yet the reminders kept coming, and when we tried to contact support, the chat kept looping and saying no workers were available.

Phone support was disappointing too. In the first months we were always told “it’s KPN, not our problem” about the bad connection. And now, when our internet was cut because of their administration mistake, we were told “just pay €60 if you want internet back faster”. We felt like we are being blackmailed. When we finally agreed, they said the payment link expired and we had to wait 3 working days(!). On 31st December - it felt like a real present...

We paid everything correctly. There is still a mysterious €60 open, and we spent hours calling, waiting and explaining the same story again and again. No solution. No responsibility taken.

Very disappointing experience and lots of precious time wasted. Internet cut due to THEIR mistake and yet we have to pay to get it back! Unbelievable.
We are filing a complaint and escalating further.
Honestly — avoid if possible.

Budget Mobile advertises its plan as “unlimited internet,” but in reality the service is far from unlimited. When I signed up, I was told that the plan included unlimited data for €20 per month (with the first six months at €10). However, the actual daily limit is 4 GB. After using those 4 GB, you must send the word “Bundel” to 7171 to receive an additional 1 GB.

The most frustrating part is the inconsistent and misleading information from the company’s support staff. One operator told me that the maximum daily usage is 9 GB. Another operator later admitted that they only say “9 GB maximum” because many customers use too much data, and they want to discourage heavy usage. In other words, the limit is not technical — it is something they tell people to control usage.

When I originally signed up, I was clearly told that the internet was unlimited. Weeks later, another operator informed me that I could only add 5 extra gigabytes on top of the initial 4 GB — meaning a total of 9 GB per day until midnight. When I questioned why the plan is called “unlimited” if it is actually capped, yet another operator admitted that they tell customers this “so people don’t use too much,” although it is unclear how misleading customers helps anything.

I would prefer the company to be honest from the beginning instead of giving contradictory explanations and hiding the real limits behind vague statements. If the internet is limited, it should be clearly stated. At the moment, the service does not match what was promised when I signed up, and the inconsistent information from different operators makes the experience even more frustrating.

I get every month the consuming corect. All the updates are helpful and the instructions clear.

My story with Budget Thuis is getting back to March 2025, when I decided to take their Internet service combining it with my current Energy and Mobile contracts, benefiting their 'combi-korting'.
My order got rejected 3 times for whatever reasons within the 14 days period of time. This was already very disappointing, specially for an existing customer with 2 contracts. But obviously they don't value their customers anyways. Finally in June I could have a successful order in place after all the hassles and countless phone conversations with the Customer service representatives. The installation process is very straight-forward, the router was also delivered within a couple of days, so that part went well. My headache started with the internet connection. The Internet signed-connection was falling time to time. Very annoying while you work from home and all of the sudden you are logged out in every systems... I have called them, followed their advices (reseting the router, they also reset it), but the issue was not solved. Then I requested a new router in order to solve this problem. They have replaced the router, I have installed it again, but the issue came back again even more frequently. I called them again 3 times, (each phone conversation take at least 20 min BTW, but the last one was more than 47 min!). I was advised on Monday that I should cut off a bit from the cables which are located in the wall. The lady sent me also a step by step instructions for and she was very helpful and understanding. For this small job an internet installer could cost EUR65. It took me about 5 min to successfully re-connect to the internet again, but the problem was not solved again! I called them back on Tuesday, when a quite arrogant representative told me that an installer should come to my place to check the cables, because they did some measurements/testings and it seems that a cable is not connected somehow well. Hmm, for me it seems to a vague reason, since in general I have connection but not stable. Ghosts are not pulling any cables from the modem... :D So this guy told me that I have to pay for the installer to come to my place for EUR65, because it's my problem! Indeed my suffering, because you are unable to provide a stable internet service. I filed a complaint about it, but so far no response. Yesterday I made another call, because the issue came back in every 10-15 minutes, what they could also see BTW. I had shared the modem and the wall-connection with the representative via video calling. He didn't find anything wrong either. He also saw my complaint in the system, and he acknowledged that I'm not the one here who should pay for the installer, because it's not my fault obviously. I also mentioned that I will stop all my contracts with Budget due to their very low quality service and customer handling. It seems that their price are cheap, but in my unlucky situation they would claim me more money for their unacceptably bad Internet service to get fixed somehow.

I request for unlimited internet bundel but when I use for example YouTube I get massage that 5 G is no more in my bundel and the internet become so bad in my mobile , I'm really disappointed.

Really good, responsive customer service which has been consistent. Prices are very good.

Paid my final bill promptly after their failed direct debit, yet Budget Energie added €98.16 in “collection costs.” My account showed no outstanding balance and support refused to help, only telling me to file a complaint. I paid under protest.

I had contacted Budget to cancel my old contract and sign a new one with updated discounts. They cancelled my old contract, and after I signed a new one, they cancelled it after a few days without any reason.
Now I received a letter from Enexis saying they will disconnect the supply because I don't have a contract. I lost the morning getting a new contract with another supplier and calling Enexis to avoid having the supply disconnected.
I'm never getting anything from Budget anymore.