Carters Domestic Appliances Reviews 

2,417
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable local staff for providing helpful advice, guiding purchases, and offering competitive prices on a wide selection of household appliances. Consumers also deeply appreciate the prompt, efficient delivery and professional installation services, noting that team members are consistently polite, friendly and extremely careful. However, some customers also noted occasional problems with appliance performance, such as faulty equipment or unexpected issues encountered during the initial setup. A few people experienced delivery or repair delays that required additional follow-up support from the store team.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, extensive... See more

Service

People report high satisfaction with the service, highlighting prompt delivery, efficient installation, and... See more

Product

Customers had positive experiences with product offerings, consistently expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Price

Reviewers mention positive feedback about price, highlighting reasonable costs, price matching capabilities,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company has great products at good prices plus a brilliant delivery, fitting and removal service. I always buy my household appliances at Carters because the staff are so helpful and always take... See more

Rated 5 out of 5 stars

Prompt service and free delivery in the local Brighton area. Without all the confusing extra add on charges that Ao.Com and other large domestic appliance companies charge. Much simpler to use, mo... See more

Rated 5 out of 5 stars

I always use Carters when purchasing electrical goods. They are so helpful and give honest opinions of the products they sell. My washing machine was installed promptly and efficiently. I have been v... See more

Rated 5 out of 5 stars

I have used Carter’s before, so had no hesitation in contacting them when my dishwasher died. I spoke to them on the phone, explained what I needed. They suggested two or three options that might su... See more


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store

About Carters Domestic Appliances

Written by the company

39 YEARS IN BUSINESS-6 STORES IN SUSSEX...We are a Sussex based family business now trading successfully since 1987 offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Two of our stores are on the Sussex coast in Brighton and Worthing with more four more inland at Haywards Heath and Horsham plus two more in Storrington known as being in the centre of the South Downs National Park.

GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.

GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.

BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.

NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,417)

266 reviews in the last 12 months

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Rated 5 out of 5 stars

Top Quality Electical Goods

I always use Carters when purchasing electrical goods. They are so helpful and give honest opinions of the products they sell. My washing machine was installed promptly and efficiently. I have been very pleased with the washing machine purchased.

May 28, 2026
Rated 5 out of 5 stars

I always go to Carters for kitchen…

I always go to Carters for kitchen appliances and over the years have always received quality products and good customer service.
Changing to an induction cooker was a big decision for me and a large financial investment. Carters answered every question I had :)
Delivery and installation was quick and professional.
The cooker I chose, with Carters recommendation, is high quality and a pleasure to use.

August 26, 2026
Rated 5 out of 5 stars

No drama

Quick. No drama. Friendly service. Installed new machine and old product removed.

August 26, 2026
Rated 5 out of 5 stars

Brilliant customer service

The staff in Brighton were very helpful when we were looking for a new range cooker & hood. They price matched the items we wanted. It was delivered on time & all was well. Unfortunately the cooker had a real issue and we had to stop using it because it was dangerous & my husband received 3 electric shocks from it. We had reported it to the manufacturer who were not interested in the issue at all. We lost faith in that make & model so we chose another. Unfortunately we had to wait over 6 weeks for the new cooker to arrive. Carters agreed to loan us a single cooker until our cooker was ready. They listened to us and because of the issue and inconveniences it caused, they reduced the new cooker price as a goodwill gesture. The new cooker was delivered & installed & the loan cooker taken away

May 28, 2026
Rated 5 out of 5 stars

Great service

Great service, can ring the local shop and speak to a human, check stock, and free Saturday delivery. Price cheaper than bigger chains! Thank you

August 26, 2026
Rated 5 out of 5 stars

Great end to end experience and service

I have used Carter’s before, so had no hesitation in contacting them when my dishwasher died. I spoke to them on the phone, explained what I needed. They suggested two or three options that might suit me and we discussed pros and cons of each. I ordered one, arranged a delivery date and removal of old one. A painless transaction and installation. Thank you to all Carter’s staff for a great end to end experience.

June 19, 2026
Rated 5 out of 5 stars

Prompt service and free delivery in the…

Prompt service and free delivery in the local Brighton area. Without all the confusing extra add on charges that Ao.Com and other large domestic appliance companies charge.

Much simpler to use, more direct and reasonable prices! I will definitely use Carters again for domestic appliances in the future!

July 1, 2026
Rated 5 out of 5 stars

Outstanding service again

Outstanding service again from my local supplier. Nothing is too much trouble for them. I remember ordering my range cooker from them whilst my build was happening, and they happily held onto it for me until the builders were ready for it. Who else would do that.

June 17, 2026

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