This company has great products at good prices plus a brilliant delivery, fitting and removal service. I always buy my household appliances at Carters because the staff are so helpful and always take... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Carters Domestic Appliances
Written by the company
39 YEARS IN BUSINESS-6 STORES IN SUSSEX...We are a Sussex based family business now trading successfully since 1987 offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Two of our stores are on the Sussex coast in Brighton and Worthing with more four more inland at Haywards Heath and Horsham plus two more in Storrington known as being in the centre of the South Downs National Park.
GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.
GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.
BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.
NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.
Contact info
19-29 Preston Road, BN1 4QE, Brighton, United Kingdom
- 01273 628618
- sales@cartersdirect.co.uk
- www.cartersdirect.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Very friendly, great prices. Held onto our order for us until we were ready as it came in early. Delivery was included. Highly recommended.
Never fails to please
Fabulous knowledgeable staff. Always go the extra mile. Can’t praise Paul highly enough.
The staff for brilliant and couldn't…
The staff for brilliant and couldn't have been any more helpful and took away the old-of-liance on time presentable and willing to help i would definitely use you again
Excellent service.
I have recently purchased a washing machine and integrated fridge. I paid for the installation of both items and I received excellent service on both occasions.
I would not hesitate to use their services again.
The staff were genuinely very helpful in all my dealings.
Delivery was on time quoted
Delivery was on time quoted, and the guys brought the machine around to the house and carried it into the house with great care (despite the unusual layout of the property). excellent service. Cannot praise the service and staff enough. Absolutely brilliant.
Great service from staff who know and…
Great service from staff who know and understand there products.
Answer the phone quickly and are always polite
Answer the phone quickly and are always informative and polite.
We had not expected to choose what we…
We had not expected to choose what we did since a Futon was our first choice. However by pointing out the benefit of a proper mattress you hguys won the day.
I spoke to the assistant on the phone. It was not an automated reply by Carters. I could explain the problem about my fridge to a human being. It makes a very big difference in the present age.
The staff were so helpful both on the phone and when the fridge was delivered. Communication was personal not some automated message. It meant the problem could be explained and solved by a human being!
Quick tidy and fast installation …
Quick tidy and fast installation always pleased with the company in horsham.
Wonderful customer service from start…
Wonderful customer service from start to finish.
Great service in the shop with good…
Great service in the shop with good advice, however I was under the impression our goods would’ve unpacked and the packaging taken away. On delivery it was delivery only. So 2 old ladies struggled to unpack and position the appliances. I think it should have been made clearer on purchase.
Always reliable!
Nice shop sales people.
Nice shop sales people.
Delivery’s made on time.
Built in replacement appliances fitted very well.
Local store to visit for see and touch products with prices very fair
love your company but sadly let down by the fitters of the appliance.
love your company but sadly let down by the fiiers of th appliance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








