Casella Waste Systems, Inc. Reviews 

I had been getting trash and recyclables picked up by Casella Waste Systems, Inc. I received no pickup in June. I received a billing notice on June 8, 2026. I called the company and canceled my service. On June 9, 2026, Casella deducted payment from my bank account. I called to complain and asked for a refund. The customer representative confirmed there had been no trash pickup. The trash containers were picked up from my house within a few days of cancellation by a box truck, not a waste collection truck. I did not receive a refund. On September 8, 2026, Casella deducted money from my bank account. I called and complained and asked about the previous refund with no resolution. On October 9, 2026, I spoke with another representative. I was told that they would be issuing me a partial refund, but not the full amount that was due me. They said if there was any trash in the can they picked up, I was being charged for service in June. That trash had been in the can since May as there had been no pickup in June. Also, I had to place a block on my bank account, to keep Casella from any future deductions, at a cost of $30.00
Currently, I am waiting for my partial refund to be credited to my bank account as the representative has claimed.
I believe that I am being charged for service I did not receive and would like that money refunded.

This is the worst company I've ever done business with. They acquired Seyrek Disposal in Rochester New York about a year ago and completely destroyed the company. The customer service went to disservice, they changed services without notifying us, and they literally doubled our pricing without notification. Avoid them at all costs. Their shareholders should be ashamed.

This company does not care about the customer. They have been telling me that they will pick up their empty trashcans that have been sitting on the curb "in 3 - 5 business days" for the PAST 5 WEEKS. If they don't come to pick up empty trash cans, I can't imagine how long it would take to pick up full trash cans. Whatever money you think you would be saving by using their services, it is not worth the headache. DO NOT USE THEIR SERVICES if you value your property and sanity.

Do not use this company by any means! Within three months of them, buying out taylor garbage, I started seeing thirty dollar and fifty dollar charges on my bill. When I called and questioned them and told them, I was going to report them, they came back, stating they did not know what the charges were. And they would credit them off. Another way that they are robbing. Customers is if you pay on the payment portal. The due date on the payment portal is actually two weeks past. Your actual due date. They do that because they know that's the first date you're gonna see. And by the time you submit your payment, it will be late. And then you will have late charges. Stay away from this company by any means! Total thieves! There is a reason that they only have one star.

Casella absolutely sucks. I would never sign up with them but our town waste systems changed and I was automatically put on Casella. I had them in the past and it was a nightmare. I experienced double billing, unable to reach customer service by phone and there's no email address and when you call you can't get hold of anybody. I tried to deactivate my account online and it wouldn't go through unless I took five other steps first. They are a scam designed to take advantage of people. It is so unfortunate that some businesses are out to grab customers money and that's it. Stay away from them.

I've had multiple issues with Casella. I am actually canceling their service today!! Not only have they failed to pick up my trash many many times (when the bills is paid in full), they have thrown the trash can in the middle of my driveway or the middle of the road, they have left my trash can half full multiple times on top of today. Today, I paid my bill in full, my trash can goes in the SAME SPOT for 4 years now. Even have dead grass in that area which is next to the basketball hoop, they said they couldn't get it because it was going to damage their truck or the hoop if they did. Yet that's where it has ALWAYS gone. Sometimes my Husband puts it on the other side, but it still get picked up. What kind of excuse is that?? Casella is horrible for trash and horrible for fixing issues. They expect us to pay when they keep increasing the bill without notice, but they can still provide crap for service? Anything is better than using this joke of a company. No wonder others are starting to take over our area. I will be going with someone else. Absolutely absurd service and excuses!! Casella is the definition of a garbage company. No wonder.

Ordered and paid for service. Paid extra for extra cans. Was told cans would arrive within one week. Over a week later, did not receive the quantity of cans I paid for and was told that the extra cans would not be delivered until the following week. There was no give in correcting the mistake. Customer service is atrocious.

Terrible customer service. The sanitation workers goes through your trash and only collect what they want and not take all your trash. Skips days and prices jump up poor service.I don't recommend them.

I tried to cancel my Casella service at the beginning of July 2026 (it is now the end of August) and was told it couldn’t be cancelled until someone from their retention department called me back. That call never came. I called at least six times and received the exact same answer each time.

Their phone support is extremely difficult to reach — hold times are regularly over 30 minutes.

After getting nowhere, I finally sent a Certified Return Receipt Requested letter through USPS, informing them of the cancellation. Only then did I receive a call confirming my service was cancelled and that the dumpster would be picked up that week.

Despite cancelling my service well over a month ago, Casella still has not picked up their dumpster. I’ve been calling them at least three times a week, and every time I’m told, “You’re scheduled for tomorrow.” Tomorrow never comes. They simply do not show up.

I’ve never heard of this company. I’m in Pennsylvania. I’ve never signed up for this company and they sent me a bill. It’s fraud it don’t don’t pay them. I don’t know what to tell you. I’ve never used their services nor do I want their service services. they need to synthesis contacting me and they need to get their act together because I see that their reviews are terrible. Don’t know how this company stay in business

Use literally anyone else. Run. Screaming. Runnnnnnn.

Worst experience with customer service ever.. I called about a billing issue was on hold 52 minutes and hung up on. called back and was on hold 34 minutes someone answered told them what I was calling about was told they were going to place me on hold and hung up. Called back was on hold 32 minutes spoke to someone about the bill. Everything she told me made no sense at all she told me the bill generated on the first was due on the first not in 30 days like the bill plainly stated due 30 day after invoice date.

If I could rate this company at a -5 it still would be too high.

Casella provides nothing to its customers. Three calls to their Customer Service number resulted in long hold times and frustration resulting in hanging up.

Casella does not answer emails.

Casella double bills for their services OR they took a quarterly charge and changed it to monthly.

STAY AWAY FROM CASELLA. DO WHAT I AM DOING - FIND ANOTHER TRASH HAULER.

To begin with in April I was attracted to low monthly fee for service
They dropped off dirty all scuffed up cans as a new customer which I had them rectify
All seemed well until end of July
1st missed recycling I inquired with cs they had no answer said leave they'll be back but was a no show
Now with this new Kubra payment it seems lacking to show in a prompt manner of a payment
I am upto date on payments August just came out
Now they left me with a complete no show of service today
If it was delayed I was not informed
The new website is horrible
Emailed me again saying I owe $105
And I do not There Aug billing just came out
So I have stinking garbage due to heat and no idea if it was oversight or what ..I am about ready to call it quits only after 5 months

They don't always pick up the trash. When you call in to let management know, the driver will say he was there. This happened this time, two times in a row. They also raise their price without letting you know. They also add extra charges without letting you know. If I am putting something out to be thrown away, and it's not something that they pick up, it would be professional of them to get an email to me regarding the issue. Instead, I find my trash cans in the middle of the road or, like I state before, they just don't pick up the trash at all. Don't use this service.

I was dealing with a mom and Pop trash company which ultimately had exceptional customer service and we’re very friendly and worked with me, but the only downfall was they had one truck and so quite often the truck would break down and my trash won’t get picked up and they don’t recycle so I switched trash companies and was told that this company purchased trash tech but honestly hands-down it has been a nightmare and a terrible experience. I’m not typically someone to even write a review, but I don’t want anyone to go through what I have been having to deal with when I decided to go with this company. I was told my trash pick up day would be Tuesdays. they came for two Tuesdays in a row. And then the third week they never showed up. I left it out for the next day. They didn’t show up finally on Thursday they showed up for the next month. I put my trash out every Tuesday and they didn’t show up until Thursday I finally seen the trash truck guy come through and I asked him and he said he had no idea what I was talking about and didn’t even know what day they’re supposed to come through like seriously anyways I’m at my breaking point at this point. I put my trash out last night like I always do now for Thursday pick up and unsurprisingly. They didn’t even pick up our entire neighborhood today. I do not understand how a company can stay in business with such unprofessional and unethical behavior. It’s absolutely ridiculous. They don’t communicate anything and they don’t pick up when they’re supposed to and homeowner bylaws will not allow us townhouse owners to leave our trash cans out for multiple days otherwise we get fined so best believe if I get fined, I will be taking that bill into the office and they will be paying for it. They seriously need to get themselves together and start acting like a business because if they continue to handle business the way they’ve been doing it they will not be in business very long clearly I am not the only one having issues because I just looked them up to get the office phone number and I was shocked to see a 1.5 star rating that is so embarrassing……. CASELLA do better!

Normal garbage day is Monday. Last week they called to tell us our day had been switched to Tuesday then called again to say it was Wednesday now. One more phone call to say now it will be monday. Put garbage out Monday picked up Wednesday. Never answer the phone when you call. Offer to pick up trash when they miss it and just never show up.

My wife carried a small bundle to the curb, in her work clothes before leaving for work. The truck came thru and the guy picked up the top stick with one hand and realized it wasn't bundled, dropped it and left.

Town of Colonie must contract this company for lawn waste, I suggest they find another.

I get it's supposed to be bundled, but this was so small, and easily managable by a woman in her work clothes, as well as I grabbed it, wrapped a string around it, threw it in my toolbox and drove down to the next street and stopped in front of them and threw it in the next pile. It weighed less than 2lbs.

This is the difference between workers who determine the best they can do and what is the least they can do. He was already standing there, with half of it in his one hand, decided he didn't have to so it didn't matter if he could easily.

Terrible!!! You can not reach them via any platform: chat, phone, email. If you happen to get through you get passed around. They do not honor paid for, scheduled bulk pick up. Emma in Customer Service is snarky and RUDE. Casella is not handling their customers well at all.

THE WORST COMPANY IVE EVER EXPERIENCED!!! I wouldn’t even give it 1 star!!!!! Don’t waste your time with them!!!! Everything about them from picking up the garbage to customer service SUCKED. Can’t ever get a hold of them