Charles Church Reviews 

Initially we felt that we were miss-sold the view at the rear of the house. We were told by the sales rep that we would only be looking at roof tops due to the drop in elevation at the rear. As the houses have been built we see that it is not true, which is disappointing as this would have influenced our decision making.

With regards to the support with the stamp duty, we certainly appreciated that and also the recommendation to use Watson Ramsbottom. Their service was fantastic.

With regards to the site team they really made the difference. They were, and are outstanding. Nothing too much trouble, particularly with supporting with understanding the property and snags on the work. We would like you to pass on our thanks formally to them as we are extremely happy with them.

Plot 181. Wellingtons gate
Mark has been fantastic, very experienced, very knowledgeable, and very patient with all of our questions. His workmanship is impeccable. I highly recommend him and Charles church customer service.
Thank you Mark

Maybe I should have realised the Company do not give a damn when I was told "everybody has issues" by a senior sales manager after I asked for a kitchen adjustment due to an ongoing back injury. Initially refusing the request they did eventually accommodate it.

Now I have moved into my property at Forest View in Rothwell and CC/Persimmon have their money. There is damage to the doors, bath, bath panel, tiles, front door, canopy, oven, bi-fold doors, handrail and kitchen unit door. The LVT flooring is lifting. The turf is half dead and hazardously bumpy after being laid over rocks with little to no preparation. They are in breach of contract for installing worktops from a different manufacturer to what I ordered. All issues were notified within a couple of weeks of moving in to customer care and the site are also aware.

According to the NHQC, which apparently they adhere to, minor snags should be dealth with within 30 days, unless there is a significant reason for a delay, then the developer should explain clearly to the customer the reasons for this and give monthly updates. The issues I flagged on day 1 are over 30 days old now and I have had no indication of when they will be dealt with.

Very pleased , they have gone at my pace . Very pleased with what I've seen and the sales process (Rosie has been excellent)

We couldn’t be happier with our experience buying our new home, and we want to extend a huge thank you to the entire team for making the whole journey so smooth and stress-free.

A massive shout-out to our site managers Ryan, Jeffrey and James for their incredible work and dedication. Their follow-up on the build and attention to detail during the handoff process was top-notch, with Jeffrey doing a truly great job in helping us along the way.

We’d also like to give special thanks to Yvonne Customer Care as well as Gina and Pei from the Sales team, who help us through the entire transaction.

It’s rare to find a team where Sales, Site Management, and Customer Care all operate at such a high standard together. We couldn't have asked for a better experience and highly recommend them to anyone buying a home!

We have moved in to our new home had a few bits that needed doing a manager James Eley attend and got everything done in no time at all James was very professionalamd done a top job! A CREDIT TO THERE COMPANY.

Visited Lockside, Lichfield site today with a friend that is interested in a specific plot on the development. My friend had visited earlier in the day but the sales office was closed so she left her contact details for someone to call. My friend was very keen on the property but by 2pm no-one had contacted her. Keen to make progress she asked if I would go with her to speak to the sales advisor. The property is lovely and eventually we did manage to track down the sales advisor. First impression was poor. They made no effort to greet my friend and stood behind a metal fence talking to us. They didn't invite us in to discuss my friend's requirements or show us a site map, etc. and seemed more interested in the the task of moving their office than selling a property. Apparently if we went back in a week or so they could help! We enquired about the various options available in terms of buying the property as well as help in selling an existing property. These options are detailed on your website. We were met with answers that may have been factual but were delivered in a rather abrupt fashion. There was no effort to engage with my friend or discuss any options in further detail. I think it is the opinion of the sales advisor that the houses will sell themselves. I hope for his sake they do and he doesn't have to fall back on their zero communication, customer care and sales skills.

The delay in posting this review is because I did not want it to influence any decisions made by Charles Church during the initial two-year warranty period.

Unfortunately, I have never made peace with what was a very disappointing sales experience.

Once we had decided this was the right property for us, we booked an appointment to reserve it. We arrived at the show home excited to begin the process, only to be told that, because of another property I owned, Mortgages First had advised we could not proceed this was an unnecessary issue as we were not using Mortgages First. Although I was able to quickly provide our Halifax mortgage agreement in principle, this immediately set the tone for the appointment. If there were concerns about our ability to purchase, why were we not contacted before the appointment? From that point onwards, the sales team showed very little interest in us. Despite deciding to continue because we loved the property, we left having paid our reservation fee and selected our options feeling completely deflated.

The lack of attention continued throughout the process. None of our chosen options or carpet selections had been recorded, meaning we were later contacted to confirm them again. More seriously, because the reservation details had not been properly documented, we moved into the property without the agreed appliances having been fitted.

I raised these concerns in my post-handover NHBC survey. To his credit, the site manager responded promptly in person. He was professional, helpful, and genuinely tried to put things right. However, his efforts were undermined by the sales manager, who, through the site manager, promised to contact me directly. Despite several reminders from me, that contact never happened.

Overall, while we are happy with the house itself, the purchasing experience was extremely disappointing. The level of customer service and attention to detail fell well below what I would expect when making such a significant purchase. The sales team showed little interest once questions arose, communication was poor, and commitments made were simply not followed through.

Recently purchased a Charles Church home. 5 bed detached Fenchurch for £440K.
It has been a huge disappointment and we regret the purchase.
Close to 200 snags which included water leaks, electrical faults, wrong doors fitted, internal garage door the wrong way round, appliances dont fit in utility room and general poor quality of work throughout.
The completion of snags is still ongoing after 4 weeks and expect it to continue for the foreseeable which has massively impacted us personally as our home feels like a building site and we are constantly having to stay in to allow works to progress.
Not what I expected considering the cost of this home.
I would not recommend this company based on my experience as well of that of my neighbours who seem to have similar issues.

The sales team, Gina and Warren were very professional and helpful along with the mortgage and legal teams, that helped us in the process. Jeff and James the site reps also helpful, sadly though the expectation over reality of moving into a £490k home have been left a bit short. Numerous defects identified weeks before still unresolved. Appliances fitted but not connected. Rushed workmanship resulting in poor quality of finish. Flooring damaged, doors poorly hung, some incorrect to spec, basins loose. Paint and sealant defects. I understand these companies are building large volumes of houses, and there are obviously costs and deadlines, but take a pause, check the quality and focus on completing to a high standard and right first time…

The sales staff were extremely kind and accommodating to various requests from us as first time buyers. They took care to answer our queries, and worked with us to provide a tailored purchasing solution.

The floors upstairs are not level and need to come up so they can be levelled. No date for work given so cannot have wardrobes etc fitted and we are in hold until they can arrange.

Shower in one of the bathrooms doesn’t drain so floods the bathroom

3 out of 4 toilets leaked

All radiator valves downstairs were leaking

Grass did not have graded top soil put under and is a patchwork of healthy and dead grass

Manholes in the garden wobble

Paintwork has scuffs throughout

Windowsill outside one of the bedrooms is
not level

LVT looks rubbish with gaps in

This is just a few issues there are more. Horrible experience in what should have been an exciting time for our family. Instead I feel like we have bought faulty towers!

Professionals and friendly sales lady (Louise) she explained everything in great detail and was extremely patient and understanding when we wernt sure which type of plot we preferred.

We have just swapped to a new sales executive Kim Skiggs at Festival Park,
Kim has been amazing and looked after us, the level of customer service we have got is second to none.
*Lauren and *Paul have also been very supportive with some issues that have arisen and been fixed quickly and we are very happy.
Can't recommend enough.
Thanks

Had a great experience with Charles Church, we are dealing with Shaun who has been fantastic through out the process so far and a big part of our experience.

Reserved at Cathedral View. So far every interaction has been brilliant. Aimee has been incredibly helpful and supportive, having a friendly face when we visit, really makes what is a stressful process, enjoyable. The plot we have chosen is built and we love it and cannot wait to move in

Amazing service. Very well looked after.
We are so looking forward to completing on our new build

First time buying a New Build, have been very impressed so far. Yes, there have been some little snags to sort out, but then we had plenty of "issues" with our 36 year old house. The Sales office and Site Managers at the Hamlet have been great in addressing any issues we have had.

The house is open, light and so much of better for all the family. Inbuilt solar panels are a great plus and looking forward to lower heating bills over the winter!

Easy move
Great support from site management team

To Emma B @ Persimmon & Charles Church Homes (South Midlands Customer Care)
Just a quick note to say thank you for your continued support. We truly appreciate your diligence and commitment to customer care — especially the fact that you still took the time to follow up with us even while you were on leave. It really shows how dedicated you are, and it means a great deal to us.

Thank you again for everything you’re doing to help move the outstanding snagging items forward.

Kind regards, Mr & Mrs Perera (170)