I am so pleased with the service I have received from the Colubrid team. All agents knew my property well and worked tirelessly to ensure I had lots of viewings. My property sold in under 2 weeks at a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am very happy with the whole team at Colubrid. The team are always welcoming and always ready to help. James has been excellent,kind,polite and caring. I would like to thank everyone at Colubrid... See more
Bought my first home through Colubrid. From what i’ve been told is a stressful time the process couldn’t have been smoother, from my first viewing to the moment I got my keys to my new house... See more
This estate agency was an absolute nightmare. Make sure you receive and read their full Terms & Conditions before signing, as I was only given mine after I decided to remove my property from the ma... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have a viewing with Kavan and…
I had a viewing with Kavan at Colubrid, he was super friendly and helpful I would really recommend !
I’m extremely disappointed with the way…
I’m extremely disappointed with the way I was treated by this company during the process of making an offer on a property.
I made an offer in good faith and expected clear, honest and professional communication. Instead, I was left feeling that the situation was being handled in a way designed to encourage me to increase my offer.
I was told that the owner had rejected my offer because there were higher offers, and that I could increase my offer if I wished. What I found particularly frustrating was the timing and communication surrounding this. When I spoke with the agent’s colleague, I was given the impression that a decision had not yet been made by the owner. Shortly afterwards, my offer was rejected, followed by communication encouraging me to increase it.
I completely understand that a seller is entitled to accept the highest offer, and I have no issue with the owner making that decision. My issue is with how the estate agent communicated and handled the situation with me as a potential buyer.
Had I felt that the process was transparent and professionally handled, I would have been willing to consider increasing my offer. However, I will not be pressured into offering more money when I feel that the process has been handled in a way that undermines my trust and confidence.
Buying a property is a significant financial decision, and buyers deserve straightforward communication, transparency and respect. Unfortunately, my experience with this company has left me feeling that these standards were not met.
I genuinely feel sorry for the property owner because I believe the way potential buyers are treated can ultimately affect the seller as well. Good communication is important not only for buyers but also for achieving the best outcome for the seller.
This experience has completely changed my view of the company, and based on my experience, I would not recommend them to other buyers.
5 Star service, fabulous staff
I am so pleased with the service I have received from the Colubrid team. All agents knew my property well and worked tirelessly to ensure I had lots of viewings. My property sold in under 2 weeks at around the price they had valued. Staff were friendly and knowledgeable and there is a clear cohesive and honest culture throughout the company. They should be very proud and I will undoubtably be recommending them. 5 stars, 10 out of 10. Thank you Colubrid.
Easy to deal with and kept me updated…
Easy to deal with and kept me updated all the time. Sale went through nice and smooth.
James made everything easy and stress less
Everyone I’ve dealt with has been…
Everyone I’ve dealt with has been friendly, professional and really helpful throughout the process.I’ve been really impressed with the service and would happily recommend Colubrid to anyone looking to buy or sell a property.
Thank you again! 😊
Great service from start to finish
Great service from start to finish!
Everyone at Colubrid was very helpful throughout the whole process of buying my first home. I couldn’t have had a better experience.
Thanks to the team at Colubrid
Thanks to the team at Colubrid. They were brilliant in helping secure my first home. Their communication was first class and I was always kept informed
Highly highly recommended
Absolutely brilliant
Absolutely brilliant, stress free experience purchasing our first home through Colubrid! Their communication throughout was second to none. Thank you!
Perfect service
Bought my first home through Colubrid.
From what i’ve been told is a stressful time the process couldn’t have been smoother, from my first viewing to the moment I got my keys to my new house the process was smooth throughout.
The staff at the office were so helpful i couldn’t believe it. This was the same for all of sales progression and this couldn’t have been a nicer process for me.
Thank you team for everything and when I sell you will be the first and only estate agent i’ll call.
Great service and communication from…
Great service and communication from Josh, nothing was too much trouble and always friendly and understanding.
James Henshaw has the best customer service skills
I am very happy with the whole team at Colubrid.
The team are always welcoming and always ready to help.
James has been excellent,kind,polite and caring.
I would like to thank everyone at Colubrid for the marvellous work that they put together to help people. Well done and all the best.
My experience with Colubrid… Brilliant
My experience with Colubrid was nothing shy of brilliant, from assisting with all my questions and relentless calls and to making sure I was kept informed the whole way through our buying process!
The team at Bolt Mortgages who I was passed over to were super helpful sorting my mortgage and keeping everyone informed
Thank you to the team
Fantastic advice from start to finish!
Fantastic advice from start to finish!
We purchased our first home and was kept up to date every step off the way by the team.
They say buying a home should be one of the most stressful time of your lives however all the stress was taken away by the team,
Great service received from Colubrid
Great service received from Colubrid, great communication, friendly and professional staff! Would recommend!
Found a home registered on their site
Found a home registered on their site, contacted them and everything after that is so easy, they accommodate all requests, check in with you and make what should be a stressful time seamless.
Maya is brilliant
Maya is brilliant - a very personable, professional and knowledgable estate agent
She was very helpful every step of the way and was always reachable to answer any queries and came back to you straight away if she was unavailable for any reason
Really great service at colubrid
Really great service at colubrid! Bradley and Joshua couldn’t have been more helpful. Lisa was great from the sales progression team too!
Great company and excellent staff
Great company and excellent staff, they are very knowledgeable and professional and always happy to help with any queries you might have
⭐ 1/5
⭐ 1/5
Extremely disappointing experience with Colubrid and Josh Bennett, Associate Director.
I found Josh’s handling of my situation unprofessional, dismissive and lacking accountability. I never refused to pay the £1,000 reservation fee — I simply asked whether the sellers would be willing to proceed without it- I was ready to proceed and had everything in place.
Despite this, my position was later presented very differently, and when things went wrong, I felt the responsibility was simply pushed back onto me rather than Josh taking any accountability for how the situation had been handled.
What has been particularly frustrating is the lack of respect and professionalism throughout. Communication has been poor, and when I have tried to speak to Josh directly, I have repeatedly been told he is out of the office and have struggled to actually get him on the phone.
The whole experience has left me feeling that closing the sale was prioritised over clear, honest and professional communication with me as a buyer.
I would not recommend dealing with Josh or Colubrid.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








