Banner for CompleteGolfer.co.uk

CompleteGolfer.co.uk Reviews 

1,159
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff for providing thorough, patient, and personalized fitting sessions without ever making anyone feel pressured to buy. Shoppers also deeply appreciate the highly competitive prices, the impressive range of equipment available, and the remarkably fast and reliable shipping times. Some reviewers were not happy with delivery services, mentioning delayed packages, missing accessories, or having specific drop-off instructions completely ignored by couriers. A small group of people noted that dealing with these occasional shipping hiccups and communication gaps required extra effort to resolve problems satisfactorily.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting top quality items at very good prices... See more

Service

Customers report widespread satisfaction and appreciation for the service provided. Reviewers frequently... See more

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional knowledge,... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and efficient shipping... See more

Price

Consumers find price to be very satisfactory, consistently highlighting great deals and competitive rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a few pairs as wasn't sure of sizing, keep one and returned tge other 2, no problem with return abd ur was free returns too.. Fantastic service fron Completegolfer.... This is the second pa... See more

Rated 5 out of 5 stars

The pro at Complete Golfer fitting service was once again excellent. Dave has the patience and skill not to oversell anything but to make sure if you do decide to buy that it suits your skill level ba... See more

Rated 5 out of 5 stars

I met with DAVE BUNKER today at Moor Park in the Complete Golfers Club-fitting facility. Dave is a very experienced and knowledgeable club-fitter. I have seen him for the last three years and he al... See more

Rated 5 out of 5 stars

I have looking to upgrade my wedges. Could have bought via local pro, but complete golfer have a much wider range. I decided to use complete golfer's fitting service. Fantastic. Tried different man... See more



Company details

  1. Golf shop
  2. Golf Club

Written by the company

Established in 1990, Complete Golfer has built a proud heritage as one of the UK's leading golf retailers. From the very beginning, our commitment has been simple: to offer an exceptional selection of the world's finest golf equipment, apparel and accessories, supported by knowledgeable advice and outstanding customer service. As the business grew, so did our reputation for quality, expertise and trust. Embracing the opportunities of e-commerce in the early 2000s, Complete Golfer successfully combined the personal service of a specialist golf retailer with the convenience of online shopping, becoming a trusted destination for golfers across the UK and beyond. More than three decades later, our passion for the game remains as strong as ever. We continue to curate the latest products from the world's leading golf brands, delivering premium equipment, expert guidance and an exceptional shopping experience for golfers at every level. At our core, we are a family-run business, and we genuinely care about every customer we serve. Those family values shape everything we do, from the products we carefully select to the expert advice and personal service we provide. We believe that building lasting relationships is just as important as supplying the very best golf equipment, which is why golfers continue to place their trust in Complete Golfer year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,159)

443 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
fitting

Rated 5 out of 5 stars

ALEX ⭐️⭐️⭐️⭐️⭐️

Can I just say that Alex at complete golfer in Northwood is an absolute legend! From the fitting of my new clubs to the purchase of my new driver , woods and irons and new stand bag he’s been amazing no problem has been too big for him!
And I’ve had a few changes and tweaks I’ve needed to make since my purchases and he’s gone above and beyond to make sure everything was correct for me
I will never shop anywhere else now for all my golf purchases from now on. Alex is an asset to your company and clearly loves what he does.
Keep up the great work guys and see again you again very soon

Jason ashe

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

I can’t rate these guys enough ⭐️

I can’t rate these guys enough! From the fitting to the purchase of my new clubs and bag the whole process was faultless. Alex and Toby went above and beyond to make sure everything was perfect for me and nothing was ever too much trouble for them.
I will never shop anywhere else for golf equipment from now on

Thanks so much guys

Jason

March 9, 2024
Unprompted review
Rated 5 out of 5 stars

Fitting service

Twice now I've booked a fitting through Complete Golfer (first for Driver and 4 wood, then last week for a driving iron). Each time I have been lucky enough to have David Bunker at Moor Park GC - he's superb. He uses the Trackman data brilliantly to get you fitted with the best possible tools. He's patient, knowledge and professional. I couldn't recommend the process more readily.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from complete golfer-…

Excellent service from complete golfer- received some very knowledgeable advice from Priyanka during my club fitting at Moor park, then great customer service in the shop shortly afterwards.
I will 100% be using complete golfer for future purchases.

January 15, 2023
Unprompted review
Rated 5 out of 5 stars

11 out of 10!!

11 out of 10!!
Words do not do justice for the service I received from David & Priya at Complete Golfer Moor Park.
The iron fitting service with David Bunker was amazing, the guidance and advice second to none. No hard selling. It was all about customer satisfaction.
Willing to accommodate every reasonable request, and despite the on-going challenges with supply from Ping, somehow David pulled the rabbit out of the hat and I’m now in possession of the G425s months ahead of the lead times currently quoted by Ping.
I couldn’t be happier.
I would not hesitate to recommend the team at Moor Park.

August 26, 2021
Unprompted review
Rated 5 out of 5 stars

Custom Fitting

Used complete golfers custom fitting service, which is run from the studio at Moor Park golf club. Attended two fittings, one for irons and the second for woods and wedges. The fitter, David Bunker, was great to work with, both knowledgeable and helpful with no hard sell tactics. Best of all the new clubs are working well! Would recommend.

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

Just wonderful customer service

Had a club fitting but not in stock with a 3-4wk wait. Always prefer buying from my club pro shop but when I got home thought I’d rather get my new 3wd more quickly if I could find one online. Yo and behold completegolfer.co.uk had the same spec club in stock so I bought it, with delivery due Monday, today being Thursday. Happy with that and they were really easy to deal with so a great review going to happen anyway BUT …. I contact them and ask what the chances are for delivery over the weekend because I have a load of golf next week starting off on the Monday and my old 3wd with super stiff shaft is just too difficult for me to hit these days. “No problem!” Came the answer and I’m getting it tomorrow; notifications already received from their courier. How good is that? My club pro now has some serious competition ;-). Thanks guys for your wonderful service

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

Customer Focused to the Max!!

I wrote an earlier review about my great fitting experience at Moor Park with the Complete Golfer team. I wanted to follow up with a second review to, once again, show the incredible customer service.

Due to the interesting time we are living in, the irons that I have ordered have been repeatedly delayed. This is no fault of the CG Team, purely supply chain issues with the actual supplier. Not only have the team kept me updated throughout, chasing the suppliers repeatedly, but they have also given me a gift card as a form of apology for the delay. I reiterate, the delay had nothing to do with them! They did not have to do that but because they have such a great customer focused approach they did it anyway!

Truly a good show of how much they care about their customers. Cannot recommend the whole team enough.

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Connor

Had a great fitting experience with Dave Bunker a couple weeks ago. Would definitely recommend to anyone interested in new clubs

November 5, 2020
Unprompted review
Rated 5 out of 5 stars

Wow, what a complete golfing experience!

Wow, what an experience! We visited complete golfer's custom fitting shop at Moor Park, we were able to try any club imaginable, but with David's expert help and guidance, and some amazing technology, we were able to pick the perfect clubs for us. Our details were sent straight to Complete Golfer, and we were given the best price you will get anywhere for Ping and Callaway irons, even online.

Online prices with a custom fit, expert service backed by the latest tech - I'd give six stars if it existed!

October 17, 2020
CompleteGolfer.co.uk logo

Reply from CompleteGolfer.co.uk

Thanks for taking the time to post a review, great to hear you enjoyed the fitting experience and we hope the clubs give you good service out on the course

Rated 5 out of 5 stars

Great prices, even better service!!

Having played golf for a few years, went in looking to replace my starter set with something a bit better under the proviso that they would last a long time. Popped in to the Northwood shop and had a couple of long chats with Austin, gauging the level I was playing at, what I was looking for and then making recommendations. It became clear that it probably made the most sense to make use of their fitting studio at Moor Park Golf Club to make sure that the clubs were perfect and would last for a long time.

For a fairly high handicap golfer, the prospect of a fitting was quite daunting. Luckily, you are in the very capable hands of Dave Bunker (PGA Pro at MPGC)! He took everything I said into consideration, and allowed me to hit a bunch of different clubs until I was happy with the choice. He clearly explained every club I was trying and why it would suit me, as well as the numbers coming out of the simulator and which he felt needed work etc. I could not recommend the fitting experience more.

After the fitting, he sent over all of the specs of the clubs we had decided on to myself and Austin. Austin then priced them all up (very generously in comparison to what I'd seen online) and I popped into the shop to finish it all off, including trading in old clubs as part of it (which I also got a very fair price for). The CompleteGolfer team go above and beyond and I could not recommend them any more!

October 3, 2020
Unprompted review
Rated 5 out of 5 stars

Top class customer service

I found Complete Golfer when trying to find a couple of motorised golf trollies for my wife and I. Shortly after placing my order I received a call from CG to say that they unfortunately only had one trolley left of the type I had ordered but they were prepared to give me the next model up (no extra cost to me) to compensate for not completing my original order. As other reviewers have stated, delivery was received the next day via DPD.
The exceptional service which has prompted this review happened this week. Around 10 days ago I ordered a new driver with a custom shaft in anticipation of playing in an upcoming club competition. Shortly after placing my order I received a call from CG advising that there would be a delay of around 5 weeks for the custom shaft (manufacturer could not supply it any quicker). It was agreed to replace the custom shaft with a standard one and have delivery delayed by a day as I was not going to be at home to accept delivery on the scheduled date. When I did not receive my new club or a confirmation of delivery email, I rang CG to ascertain what had happened and to convey my disappointment as I required it the following day. This is where I was very impressed. CG admitted that it was an oversight on their part and to make amends they would arrange with DPD for the club to be delivered by 10:30am the next day. I received the club at 9:35am! Thank you CG and DPD for excellent customer service.
Next up - custom fitting!

September 5, 2020
Unprompted review
Rated 5 out of 5 stars

Mid handicap, first fitting, transformational outcome.

Had an iron and wedges fitting done with David at Moor Park GC. Highly knowledgeable, focused towards customer experience not sales. Far surpassed my expectations, answered any question, and offered exceptionally competitive prices. I'm a mid handicaper (12), first fitting: I would not have believed the radical difference fitted clubs vs off the shelf/internet. Don't hesitate at least to have a fitting session.

June 1, 2020
Unprompted review
Rated 5 out of 5 stars

New clubs with fitting.

Recently bought a new set of irons and woods.
Complete Golfer set up a fitting session at Moor Park which was a first for me, having previously bought clubs 'off the shelf'
The fitting experience was great and I ended up with Mizuno irons and Ping woods.(had intended buying Callaway Epic woods but the Pings were much better suited to my swing)
I returned to Complete Golfer and ordered my clubs. They were super competitive on price.
I now have played with the clubs for a month and they are great.
Many thanks to Complete Golfer for an excellent service yet again.

May 22, 2019
Unprompted review
Rated 5 out of 5 stars

Brand New Big Bat

When in the market for new clubs, Complete Golfer knock spots off the big nationwide retailers i.e. American Golf. The custom fit session was far more of an engaging learning experience than anything I have received with 'one of the big guys'. The staff are extremely knowledgeable about all aspects of the fit and found a solution to improve my swing and consequently game off the tee significantly. In addition to the fitting service, the prices are the best in the market by a stretch. I cant believe it took me this long to find a truly bespoke, professional, communicative and reasonable partner.
One would call it...COMPLETE!

September 15, 2018
Unprompted review
Rated 5 out of 5 stars

No better shop for golf equipment!!

I have just recently purchased a new set of irons and a driver from the complete golfer and i was advised by them to get a prefesonal fitting first before i made any decision on choice of club and wow I would recommend this to anyone who wants to buy new clubs. From the moment i first walked into the shop to enquir To collecting the clubs today love them already thanks for all your help and everybody who I dealt with there and at more park all been fantastically helpful and very friendly and professional.

June 19, 2018
Unprompted review
Rated 5 out of 5 stars

Whole heartedly recommend.

Whole heartedly recommend.
I had a fitting session with David at Moor Park and following his recommendations went to the shop in Northwood where Scott B and Lawrence upgraded my current poorly fitted clubs for a great set of Ping G400 irons and G woods.
Hitting the ball so much sweeter now, and looking forward to my handicap dropping fast.
All the way through the fitting and purchase I felt like I was their number one customer and they could’nt do more for me.
I have recommended Complete Golfer to everyone in my society already.
Cheers
Kev Tee

November 20, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

I bought a new set of irons and experienced great service from custom fitting to ordering to receiving them within a few days.

November 20, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look