Cottonsafe Natural Mattress Reviews 

134
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

excellent service, friendly and helpful, order process was easy and no nonsense right up to the delivery - those delivery guys couldn't have been nicer! Love my new vegan mattress - comfy and just th... See more

Company replied

Rated 5 out of 5 stars

The third vegan mattress we have bought from this company. Most mattresses contain wool, and many mattresses today are made of memory foam, which we have tried, but don't like. We were initially very... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery of organic wool mattress - the wool smell I liked tbh and it’s not overwhelming and settled down - just pull back the covers for a few days. I love the fact that I know there’s no che... See more

Company replied

Rated 5 out of 5 stars

Absolutely love our sons mattress for his new bed. We transitioned him from his cot bed into his big boy bunk bed and he’s super settled and happy at night. 6 months on we’re looking into replacing ou... See more


Company details

  1. Mattress Store
  2. also in
  3. Bed Shop
  4. Furniture Maker
  5. Furniture Manufacturer

Written by the company

A small family business, manufacturing a unique range of handcrafted, chemical-free bed mattresses in our factory based in Woodbury, Devon. Cottonsafe® Natural Mattresses use organic cotton giving superior support and a safe, non-toxic sleeping environment. Call (01395) 239832.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

134 reviews

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4.7

All reviews

(134)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Love my vegan mattress

excellent service, friendly and helpful, order process was easy and no nonsense right up to the delivery - those delivery guys couldn't have been nicer!
Love my new vegan mattress - comfy and just the right firmness

August 11, 2026
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Reply from Cottonsafe Natural Mattress

Hello Amanda, thank you for taking the time to leave us a review, we will let our courier know you recevied great service from them as well. All the best, Rebecca

Rated 5 out of 5 stars

Wonderful mattress…

Prompt delivery of organic wool mattress - the wool smell I liked tbh and it’s not overwhelming and settled down - just pull back the covers for a few days. I love the fact that I know there’s no chemicals, and want to replace all the families mattresses asp!

August 11, 2026
Unprompted review
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Reply from Cottonsafe Natural Mattress

So lovely to hear this, thank you! We’re really happy you’re enjoying your wool mattress, and even happier to hear you’re already thinking about one for the rest of the family!

Rated 5 out of 5 stars

Prompt delivery,well packaged

Prompt delivery,well packaged. Good natural firm mattress. Grandaughter sleeps well on it.

May 12, 2026
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Reply from Cottonsafe Natural Mattress

Thank you so much for your lovely review! We’re delighted to hear that your mattress arrived promptly and well packaged, and most importantly, that your granddaughter is sleeping well on it. We really appreciate your feedback and hope she continues to enjoy many comfortable nights! Best wishes, Rebecca

Rated 5 out of 5 stars

Excellent vegan mattress

The third vegan mattress we have bought from this company. Most mattresses contain wool, and many mattresses today are made of memory foam, which we have tried, but don't like. We were initially very pleased to discover this company several years ago, as they supply conventional pocket-sprung mattresses that are vegan, and were very happy with the mattress we purchased. We have subsequently bought two further mattresses. This review relates to our third purchase.

June 4, 2026
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Reply from Cottonsafe Natural Mattress

Thank you so much for your wonderful 5-star review and for choosing to shop with us again! We're delighted to have you as a returning customer and truly appreciate your continued support. Best wishes, Jamie

Rated 5 out of 5 stars

Very helpful

Very helpful, considerate, resourceful.

April 30, 2026
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Reply from Cottonsafe Natural Mattress

Thank you Paul. Best wishes, Rebecca

Rated 5 out of 5 stars

An excellent mattress

This is the 3rd Cottonsafe mattress we bought. This one was for our adult grandson and he says it's the best night's sleep he's had in ages.

Actually, everyoe who sleeps on these mattresses say how ery comfortable they are.

April 30, 2026
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Reply from Cottonsafe Natural Mattress

Thank you for your kind review! We're delighted to hear you're grandson is enjoying their mattress and we truly appreciate your support. Wishing you many comfortable and restful nights ahead. Best wishes, Rebecca and Jamie

Rated 5 out of 5 stars

Very happy with our mattress

Very happy with our mattress, really comfortable and love that it is made of all natural materials with no toxins. Customer service also great, honest family run business.

April 23, 2026
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Reply from Cottonsafe Natural Mattress

Hello Jessica, We're so pleased to hear that you're enjoying your new mattress. Your support and kind feedback truly mean a lot to our team. Best wishes, Rebecca and Jamie

Rated 5 out of 5 stars
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Reply from Cottonsafe Natural Mattress

Thank you so much for your kind review! We're delighted to hear that you're happy with your mattress and that it has met your expectations. We really appreciate your feedback and thank you for choosing us. Wishing you many comfortable nights ahead!

Rated 5 out of 5 stars

Really pleased to not be sleeping on…

Really pleased to not be sleeping on chemicals. Was in need of a new mattress this was worth the extra money to not feel like im breathing in chemicals every night. Does take a long time to arrive but to be expected with a handmade mattress. It's a comfortable mattress and I really enjoy the wool smell. Smells like pure gold to me.

March 13, 2026
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Reply from Cottonsafe Natural Mattress

Thank you so much for your thoughtful review! We’re delighted to hear that you’re enjoying the comfort and natural materials of your mattress.

We also really appreciate your patience with the handmade process — we believe the extra care and craftsmanship are worth the wait. Wishing you many more restful nights ahead! Best wishes Rebecca

Rated 5 out of 5 stars

Very pleased

It was a good experience from ordering it, getting it delivered and now from having used it for some time.
It is the best mattress ive owned, I suffer from chronic illnesses and the difference from my old mattress to this one is a big difference in pain management for me.
Its firm but so huggable in the best way.
I will be eventually getting more for the other beds in the house.
I love the ethics and wanted something more safer.

November 17, 2025
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Reply from Cottonsafe Natural Mattress

Hello Sarah, Thank you for your lovely review. Best wishes, Rebecca

Rated 5 out of 5 stars

High Quality Mattress

We bought a small double mattress for our daughter. The company replied my emails well on time and was very helpful. We were well informed about delivery time and that was arranged easy with no issues. Mattress is very high quality and extremely comfortable. I would highly recommend.

December 4, 2025
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Reply from Cottonsafe Natural Mattress

Thank you for taking the time to write us a review and for you kind words, we're always grateful for feedback from our customers. Best wishes, Rebecca

Rated 5 out of 5 stars

Fantastic futon

Fantastic, super comfortable futon. The smell disappeared within 5 days and I am super sensitive to smells. I now started enjoying sleeping on the floor again next to my son's bed :)

December 4, 2025
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Reply from Cottonsafe Natural Mattress

Thank you for your lovely review, warmest regards, Rebecca

Rated 5 out of 5 stars

Amazing products

Amazing products, helpful team. We bought a double sized mattress for our toddler to put in his new floor bed. It arrived super quickly. Feels nice and soft (but not too soft). Also, it's great knowing that it is chemical free and made from only natural materials. Will be looking to get a mattress for the adults next.

November 17, 2025
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Reply from Cottonsafe Natural Mattress

Thank you for your wonderful review Helen. With very best wishes, Rebecca

Rated 5 out of 5 stars

Sidmouth mattress

Sidmouth mattress ordered, was very easy delivery. Mattress arrived In five weeks after placing order.

Very pleased with the comfort of the mattress definitely a good decision.
Provides great sleep let’s hope it lasts for many years.

September 30, 2025
Unprompted review
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Reply from Cottonsafe Natural Mattress

Thank you for your super review, we're so happy to hear you are getting on well with your mattress. Best wishes, Jamie and Rebecca

Rated 5 out of 5 stars

Comfortable and long wearing without chemical fire retardants

Comfortable and long wearing, this is the third mattress we’ve purchased as we are slowly switching all of our beds to flame retardant free mattresses. Looking forward to trying a non-turn version.

September 2, 2025
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Reply from Cottonsafe Natural Mattress

Thank you Tim and Lora for your kind words and your repeat business. Best wishes Rebecca

Rated 5 out of 5 stars

Excellent experience and we are very…

Excellent experience and we are very happy with our lovely new handmade mattress. Super comfy and nice and deep. We look forward to going to bed!

August 20, 2025
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Reply from Cottonsafe Natural Mattress

Thank Aly for your review, we appreciate it. We're so pleased to hear you love your mattress. Best wishes, Rebecca and Jamie

Rated 5 out of 5 stars

Perfect mattress - chemical-free and vegan

My son treated me to a new mattress last year. We are a vegan family and I was looking for a chemical-free option so chose the 'vegan choice'. One year of fantastic nights sleep later and I still take a moment to appreciate the comfort each time I lie down! Highly recommend!

July 28, 2025
Unprompted review
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Reply from Cottonsafe Natural Mattress

Thank you for your kind words, we're so pleased to hear you love your Vegan Choice. Best wishes, Rebecca

Rated 1 out of 5 stars

I would not buy from this company again

This review is after I decided to change the first mattress I bought with the same company. The first mattress, a non organic wool Widecombe mattress, had way too much odour for us that wouldn't dissipate. My daughter's room, her pyjamas and her hair would smell of sheep. The odour didn't really diminish after 1 month and I asked several people to confirm that it wasn't just me feeling the sheep scent and they all did. I decided to exchange the mattress for another one because that was my only option since I opened the mattress and my daughter had used it (I only started using it because in the documents I got from the company it said that the smell would dissipate and I trusted them). The only smell free option was the synthetic ('vegan') option which it was too far from what I originally wanted to buy, so I decided to go for an Appledore with an upgrade to organic wool (a bit less smelly). I paid for the delivery and the upgrade to organic wool (extra ~£200). I think the Appledore is a bit better. It still smells but not as bad as the Widecombe. Overall I wouldn't buy from this company again. I understand that you want the wool not to be heavily treated but I think there is a big difference between getting the wool directly from the sheep (with sweat, bacteria and dirt) and having it bleached. I received another wool sample from another company (wool was also not bleached) and the smell was not there. Unfortunately I couldn't go for them because I could only exchange the mattress and not get a refund. I thought it should have been clearer that the smell would not dissipate with time. If I had known this I wouldn't have used the mattress and I would have got a refund.

May 8, 2025
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Reply from Cottonsafe Natural Mattress

Thank you for taking the time to review, we are very sorry to see that you have decided to give us 1 star.

As a small company, we try very hard to make sure all our customers are happy and we will try and help with any issues as best we can.

Reviews are a really important tool, helping to build confidence for potential customers whilst also allowing a company like ours to positively showcase our craftmanship. Receiving a 1 star review can be damaging but it also gives us a chance to respond.

We manufacture chemical free mattresses, our natural range uses wool as well as many other natural fillings. To remain chemical free, there is no middle ground when it comes to the cleaning of the wool, it is not that we 'don't want it to be heavily treated', it is that we don't want it treated at all. All wool is cleaned using a double scouring process and rinsing, which removes everything it needs to.

We do not hide that our mattresses will come with a wool aroma, this does dissipate over time. The time this takes is dependent on an individuals sensitivity to smell. We have a range of mattresses available within our natural range, and whilst they all use wool, the amount of wool varies. This customer bought our Widecombe mattress (which apart from the springs) is a pure wool filling mattress, there is nothing else in it. This customer did not speak to us before purchase and did not request samples of the materials we use, which we are very happy to supply.

We offered to exchange the mattress under the terms of our 40 night reassurance guarantee, even though the customer did not qualify for these terms, and the customer chose the Appledore - upgraded to organic wool (which is a more expensive product). We also offered the chance to exchange to a mattress from our Vegan range. These mattresses still use natural fibres where possible and don't use wool, they have to include polyester as there is no other way to pass the UK fire regulations without the use of chemicals. We have found that these mattresses have been very successful with people who are sensitive to smell.

As a family run business, we have worked for many years to be able to offer natural and chemical free mattresses to everyone. If you are worried about smell, then we have options available. To receive a 1 star review for a fully wool mattress 'smelling of sheep' is frustrating.

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