While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Creditstar UK is part of Creditstar Group, an international financial technology company with more than 15 years of experience in consumer lending. Since 2006, we have brought to the market convenient and flexible products that are easily accessible for hundreds of thousands of people. Our application process is completely online, which means that you can apply for a loan anywhere, anytime. Our customers are important to us. We manage our client relationships with a positive tone, by being friendly and respectful. We want to be a service provider that our clients can rely on and trust.
Mappin House, Oxford Street, London, W1W 8HF, London, United Kingdom
2.8
19 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’m not really sure why this company has such bad reviews. I had a financial emergency come up and needed some funds quickly. Credit star were the only ones to accept me. Money was paid out super quick and the interest charge is actually pretty good for a short term loan. I would highly recommend
They said I have been approved for 10000 rs loan and they sent 2100bto my account and asked to repay 3500 in 7 days time. Found them cheating so immediately cleared 3500 and uploaded the screenshot no reply nor do they pick the call. Please suggest what to be done
Can’t even apply anymore not even an option
Reply from Creditstar UK
Thank you for taking the time to submit a review.
We are sorry to hear that you have had a bad experience on our web site.
We are currently performing some maintenance on our website.
This has affected the application process.
At this time we do not have a time frame as to when the maintenance will be completed
Thank you for your patience while we perform this maintenance, and accept our apologies for any inconvenience caused.
would only give 1 star but it wouldn't allow me to I wonder why if you've all day to wait on a page loading then apply even though it states applications takes minutes to fill in go else where if you need quick and easy
Reply from Creditstar UK
Dear Lynne,
We are sorry to hear that you did not have a good experience when applying for a loan. At this time we are having some IT issues and maintenance is been carried out on our site, as a result we are not accepting any new loan application's,. You are still able to log onto you account and update details, but the apply button has been disabled and greyed out. Again we are sorry for any inconvenience that this may have caused you.
Reply from Creditstar UK
Dear Josh,
Thank you for taking the time to write your review, we are sorry to hear you has a bad experience when apply for a loan. As a responsible lender, we carry out credit worthiness and afforoadbilty checks. Based on the information available to us at the time of the application, it was determined that you did not meet the criteria to receive a loan from our service.
As it takes time to improve criteria necessary to apply for a loan, we place all new declined applications on a 90-day period.
After 90 days, you are welcome to apply again.
Again thank you for taking the time to send your review and we hope this will clarify any issues you may have had.
Approved for a loan online, all relevant contracts signed and repayment details agreed/validated.
Couple of hours later change of heart from the company, numerous robotic email replies to my questions without actually answering any of them.
Website is great and the process on paper appears to be really easy but it doesn't actually work and is a waste of time when you could be looking for a viable solution.
Reply from Creditstar UK
Dear Kyle, Thank you for the review and sorry for the delay in getting back to you. As a responsible lender, we carry out credit worthiness and affordability checks, with the information that was provided at the time of the application these checks were not passed. We would suggest you check your credit file history to see there are any negative remarks on your file. We place all declined application's on a 90 day hold to give the customer time to improve their credit score. Again thank you taking the time to leave your review.
Would have given zero stars.
Applied for a loan, was approved and verified only to be told my loan was declined due to a technical fault.
Disgraceful and disgusting. Will be taking this to the FCA.
Don't go near them!!
0 stars. Absolutely awful company. Appears straightforward with reasonable interest rates. Tells you the loan is approved then requests debit card details does a card check, states funds are on the way then emails you stating incomplete application need to agree terms then updates account with application is being reviewed then you hear nothing further. Dodgy and suspicious. I will be speaking to my bank incase of any unlawful attempts to debit money from my account. Totally misleading from start to finish. Expecting a flurry of junk emails and calls due to my data being sold on. Very disappointed and unhappy. Do not use them. If it sounds too good to be true - it is.
The process was quick and easy. The customer service team were very nice. Money in my account within the day!! result
Reply from Creditstar UK
Dear Customer,
Thank you for taking the time to share your positive experience on Trustpilot.
Please feel free to contact our customer service department if you have any questions.
Creditstar Team
Same issues as the many people on here ... I paid on time... I had a big promotion in work and wanted to change my last payment to a different date, literally 5 days difference and they reported to the credit agencies that i had to go into a debt management scheme. DO NOT USE THIS COMPANY!! THERE ARE MANY BETTER QUALITY COMPANIES about that provide better service...
Reply from Creditstar UK
Dear Customer,
Thank you for your feedback.
All of our applications are subject to credit and affordability checks. Our decision is based on a combination of the information customers provide, as well as information from a credit reference agency called Equifax.
You can find more details about how to view your credit report information at https://www.equifax.com/personal/credit-report-services/
Creditstar Team
EDIT you’ve emailed me asking for more information to locate my account on the same email address your not replying to!!? Will update review about you when you’ve replied to my email. Can someone get back to my email I’ve sent you please reguarding my account and my payment this month as a matter of urgency please
Reply from Creditstar UK
Dear Customer,
Thank you for reaching out to us.
We are unable to locate your Creditstar account based on the information from your review. We have reached out to you privately to get some personal information from you.
We have replied to your review on Trustpilot and reached out via Trustpilot "Find Reviewer" option, but we do not see the email address you have registered on this platform due to data protection.
To make sure we have received your email, we need further information to be able to locate this. We kindly ask you to provide further information in order to proceed.
Kind regards,
Creditstar Team
Awful company ask for debit card details then surprise surprise I get a third party company trying to take funds from my account because of these criminals AVOID AVOID BE AWARE OF THESE SCAMMERS
UPDATE TO THERE REPLY
NO I DIDN’T USE A BROKER OR THIRD PARTY IT WAS DIRECT WITH CREDITSTAR WHO TRY AND SIGN YOU UP FOR PRODUCTS LIKE CREDIT REPORTS AT £19.99 THAT ARE FREE OR SOCIAL REPORTING @ £29.99, OR OTHER SCAMMS THAT THEY THEN GET PAID COMMISSIONS ON
Reply from Creditstar UK
Dear Customer,
We appreciate you taking the time to leave feedback on Trustpilot.
Unfortunately, we have been unable to locate your account based on the information from your review.
We can confirm that your information is safe with Creditstar.
If you applied with us through a third-party website (known as a loan broker or affiliate), please consider contacting them to see if they could have applied a fee for their services.
If you believe that someone has been trying to take an unauthorised payment from your card, we strongly recommend you to contact your bank to block the card.
Kind regards
Creditstar
They are non contactable so I cant settle the loan. Also randomly placed 9 late payments on credit file but 0 contact from them prior to this time so no warning given.
If you call there is no answer and the automated call system doesn’t work so no ringback.
Seems like they don’t follow any of the standards required for a lender. Either that or their going into administration! I shall take this to the ombudsman!
Reply from Creditstar UK
Dear Customer,
We appreciate you taking the time to leave your feedback on Trustpilot.
Please accept our sincere apologies for any inconvenience caused.
Our opening hours are Monday-Friday 9AM-5PM. We are sorry that you were unable to reach us. Our phonelines can be busy at certain times but you can always send us an email at info@creditstar.co.uk to request a call back.
If your query is related to an historic loan, then due to the age of the debt it may have been set aside. It is also the customers responsibility to make payments according to the schedule or to contact the lender to discuss suitable repayment options.
Based on your review, we are unable to locate your account, but we kindly ask you to provide us with additional information privately, so we could help you.
Kind regards,
Creditstar
First impression was a bit sceptical, i did have an issue trying to get in contact with someone to make an early settlement on my loan but after 4 days i finally manage to make contact with someone.
I will say they did send my money almost instantly when i first took the loan out, and when i finally got in contact with someone to settle up, he was polite and took less than 1 minute to settle up my loan, also their interest rate is not to bad.
Reply from Creditstar UK
Dear Mikey,
We are sorry to hear you're unhappy with our service.
Unfortunately, based on your review, we have not been able to locate your Creditstar account to address your concerns. If you would like to discuss anything, please contact Creditstar directly on info@creditstar.co.uk
Kind regards,
Creditstar
SUPER FAST and good service, best loan company when its just needed
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
