I joined Dating.com hoping to meet genuine people. Unfortunately, as a free member, I found the platform very difficult to use. After only a few messages, many conversations became unavailable, and I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Something failed to send, credits still gone. Agent explained policy, explain the credits how they, end of story. Kind, honest, but no miracle refund.
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I couldn’t log Intoy account and I’ve been contacted the customer service for weeks, but never get response back, how can I get some help please?
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Couldn`t figure credit math. Thought I`d spam support, but FAQ had plain table: chat 0.5, voice 2, video 6 per five mins. Even showed little GIF for lets mingle thing. Rare to see docs not full of buz... See more
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Company details
- #42 of 44 best companies in Social Media Agency
Written by the company
Dating.com is the top place to meet people from around the world for exciting communication and online companionship. ⚡The service increases the chances of members to meet someone new, discover unique places, explore new cultures, and do things they would never have had the chance to do before. 🙌 𝗗𝗮𝘁𝗶𝗻𝗴.𝗰𝗼𝗺 covers over 40+ countries and offers the technology to help members take communication further than ever.
Contact info
United States
- 1 (888) 980-9770
- support@dating.com
- dating.com
3.2
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Dating.com
Hi! Thank you so much! We are glad to hear that you like how the app looks so far.
Take all the time you need to look around, set up your profile, and get comfortable with everything at your own pace. Whenever you are ready to start connecting, we hope you have a wonderful time meeting new people.
Welcome aboard, and best of luck on your journey!
Dating.com tricked me into thinking I was making progress when I really wasn't
My experience with Dating.com started okay but quickly turned suspicious. The girls were incredibly fast to get emotional and complimentary, often within the first day. They remained online almost constantly, yet refused every suggestion for a video call. After I spent money on credits their enthusiasm disappeared and many conversations simply faded away. It created this exhausting cycle where I kept hoping for something real while getting nothing but disappointment. I regret not noticing the red flags sooner and wasting both time and money there.
That's why I switched to PrimeDating.online. The ability to jump straight into live video calls removes all the uncertainty and fake interactions. They also put together real life events and dating festivals that help you actually meet women offline. For me this has been a much better and more effective way to date.
July 11, 2026
Unprompted review
Reply from Dating.com
Thank you for your review. We understand your concerns regarding the interactions you experienced, including the pace of conversations, the lack of video calls, and your feeling that the experience did not meet your expectations. We take feedback of this nature seriously and review reports of potential policy violations in accordance with our Terms and Community Standards. As we cannot discuss or investigate account-specific matters on a public platform, we invite you to contact our Support team directly so we can review your concerns in detail and, where appropriate, investigate the interactions you have described.
Reply from Dating.com
Hi! Thank you so much for the kind words! We are absolutely thrilled that you are enjoying the app.
Take your time exploring, don't hesitate to send that first message, and we wish you the absolute best of luck making a wonderful connection!
Reply from Dating.com
Hi! We are so glad to hear that you find the platform a great fit for your goals.
Creating a respectful and comfortable space where members can match based on their core values, faith, and shared vision for a halal marriage is incredibly important to us.
Reply from Dating.com
Hi! We love to hear that! Making the platform simple and easy to use is exactly what we aim for, so you can focus entirely on what matters most—getting to know wonderful new people.
Take your time exploring profiles and jumping into conversations. Enjoy your time here, and we wish you the absolute best of luck making some great connections!
Reply from Dating.com
مرحباً! شكراً جزيلاً لك على هذا التقييم الرائع! 🌟
يسعدنا جداً أن نسمع أن تجربتك على منصتنا ممتازة. إن جعل رحلتك سلسة وممتعة وناجحة هو أولويتنا القصوى.
استمتع بالاستكشاف والتواصل، ونتمنى لك كل التوفيق في العثور على ما تبحث عنه!
Reply from Dating.com
Hi! We are absolutely thrilled to hear that you are having a great experience on our platform!
Our goal is to make it as smooth and enjoyable as possible for you to explore profiles and build genuine connections. Enjoy your time here, and we wish you the absolute best of luck meeting someone wonderful!
Reply from Dating.com
Hi! Thanks for checking us out! We are excited for you to explore the platform, look through detailed profiles, and try our communication features. Take your time getting familiar with everything, and we look forward to hearing about your experience whenever you are ready to share. Welcome, and happy connecting!
Good 👍👍👍👍👍👍
July 10, 2026
Reply from Dating.com
Hi! Thank you so much for the fantastic rating and all the thumbs up! We are absolutely delighted to hear that you are having such a positive experience on our platform. Wishing you many more wonderful, meaningful conversations ahead. Have a great time connecting!
Reply from Dating.com
Hi! We completely understand. Being new means taking your time to look around and get familiar with everything. Our platform is designed around detailed profiles and intentional communication so you can build connections at your own pace. We hope you enjoy exploring, and we look forward to hearing your thoughts whenever you are ready!
Recent press release from social discovery group
If I could I would pick ‘0’ since there isn’t an option for this. I have put comments here in the past year. I just wanted to update users or members the recent press release by Social Discovery Group that runs sites like this site as well as datemyage site, admitting that they are stopping payments to affiliate groups while they investigate for fraudulent practices that have been operating across these sites. They acknowledge that members/users have been scammed. This confirms what I have been saying all this time. I hope this review will validate people who have been gaslighted by these awful dating sites that they are legitimate and that the fake profiles are real people! Do look it up - the press release came out on Tuesday 7th July. Of course, I question whether SDG really didn’t know about this! They are the design of these sites!!
July 10, 2026
Unprompted review
Reply from Dating.com
Hi! We take concerns regarding user safety and profile authenticity extremely seriously. Our website operates under strict moderation policies to actively investigate and remove non-genuine activity, as maintaining a transparent, trustworthy environment for our members is our top priority.
We would appreciate the opportunity to look into your specific account history and address your concerns directly. Please update your review with your User ID so we can locate your profile and assist you further.
Reply from Dating.com
Hi! That is a wonderful philosophy to live by, and we completely agree. We strive to bring that same helpful, supportive nature to our community and customer care every single day. We hope you meet kind, like-minded people who treat you with that exact same warmth and respect. Have a truly wonderful time making connections here!
Why are you asking me for a review
Why are you asking me for a review? I haven’t even started using this site. I just got a subscription for now.
July 10, 2026
Reply from Dating.com
Hi! We completely understand your confusion. We want you to get fully comfortable with your new subscription first. Take your time exploring profiles and our communication features at your own pace.
Reply from Dating.com
Hi! We are absolutely thrilled to hear that your very first time on the platform has been such an awesome experience! Our goal is to make connecting with new people smooth, comfortable, and meaningful right from the start. Enjoy exploring the community, and we hope you continue to have a fantastic time making memorable connections!
Reply from Dating.com
Hi! We are so glad to hear that everything is going well for you on the app! Providing a smooth and engaging space for making connections is exactly what we aim for. Enjoy exploring profiles and sharing meaningful conversations. Have an absolutely wonderful time connecting!
Reply from Dating.com
Hi! That is a truly beautiful and profound sentiment. Fostering a space for peaceful, meaningful, and loving connections from all around the world is exactly what we strive for. We hope our platform helps you meet wonderful people who share your deep values and vision. Enjoy your journey here!
Reply from Dating.com
Hi! We are so glad you are here to explore the community. Our platform is full of detailed profiles, making it a great space to discover wonderful, genuine people who match your values and expectations. We recommend taking your time to browse and spark up thoughtful conversations to build a truly meaningful, beautiful connection!
Just accessing it and I'm encourage…
Just accessing it and I'm encourage about the process and interaction.
Hope to get what my heart is looking for as a life long committed partner.
July 10, 2026
Reply from Dating.com
Hi! We are so glad to hear you are feeling encouraged by the layout and interaction options so far. Our platform is designed precisely to foster the deep, intentional communication needed to find a life-long committed partner. We wish you the absolute best on your journey to finding that special connection!
Fast and easy
July 10, 2026
Reply from Dating.com
Hi! We are thrilled to hear that you found the platform fast and easy to use. Creating a smooth, intuitive experience for our members to browse profiles and build connections is a top priority for us. Thank you for your wonderful feedback, and we wish you the best of luck making great connections here!
I haven't got a date yet
July 10, 2026
Reply from Dating.com
Hi! We understand that finding the right connection takes time. Our platform focuses on detailed profiles and gradual, intentional communication to help you find true compatibility rather than quick, casual matches. We are here to help you get the most out of your experience.
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