I joined Dating.com hoping to meet genuine people. Unfortunately, as a free member, I found the platform very difficult to use. After only a few messages, many conversations became unavailable, and I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Something failed to send, credits still gone. Agent explained policy, explain the credits how they, end of story. Kind, honest, but no miracle refund.
Company replied
I couldn’t log Intoy account and I’ve been contacted the customer service for weeks, but never get response back, how can I get some help please?
Company replied
Couldn`t figure credit math. Thought I`d spam support, but FAQ had plain table: chat 0.5, voice 2, video 6 per five mins. Even showed little GIF for lets mingle thing. Rare to see docs not full of buz... See more
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Company details
- #41 of 44 best companies in Social Media Agency
Written by the company
Dating.com is the top place to meet people from around the world for exciting communication and online companionship. ⚡The service increases the chances of members to meet someone new, discover unique places, explore new cultures, and do things they would never have had the chance to do before. 🙌 𝗗𝗮𝘁𝗶𝗻𝗴.𝗰𝗼𝗺 covers over 40+ countries and offers the technology to help members take communication further than ever.
Contact info
United States
- 1 (888) 980-9770
- support@dating.com
- dating.com
3.2
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I have no experience yet
I have no experience yet, for this is my first time meet new frieds
July 5, 2026
Reply from Dating.com
Hello, thank you for your feedback 😊
That’s completely fine—since this is your first time meeting new friends, it’s normal to have no experience yet. Take your time to explore and enjoy the process. We hope you have a positive and friendly experience 💙
The still water runs deep
Keep calm. Listen to the voices between things, enjoy and feel it carefully, enjoying the moment and do it by your own believe
July 5, 2026
Reply from Dating.com
Hello, thank you for your feedback 😊
We appreciate your thoughtful message. We hope you continue to enjoy your experience, stay positive, and connect with others at your own pace.
We also noticed your negative rating and have sent you an email regarding your feedback. Please check your inbox so we can better assist you. 💙
Reply from Dating.com
Hello, thank you for your feedback 😊 We’re glad to hear your experience was great! We appreciate your support and hope you continue enjoying the platform 💙
Reply from Dating.com
Hello, thank you for your feedback 😊
We’re glad to hear you’re excited to meet new people. We hope you have a positive experience and find someone you genuinely connect with 💙
I joined Dating.com hoping to meet…
I joined Dating.com hoping to meet genuine people. Unfortunately, as a free member, I found the platform very difficult to use. After only a few messages, many conversations became unavailable, and I couldn’t continue chatting normally. It was hard to evaluate whether the service was worth paying for because most communication required a paid membership. I believe users should have a better opportunity to experience the platform before being asked to subscribe.
July 4, 2026
Reply from Dating.com
Hello, thank you for your feedback.
We’re sorry to hear your experience didn’t meet your expectations. We understand your concerns regarding access for free members and the ability to fully evaluate conversations before subscribing.
Our platform offers limited access for free users, while full communication features are available with a paid membership. That said, your feedback about improving the initial user experience is important and will be shared with our team for review.
We appreciate you taking the time to share your thoughts. 💙
Reply from Dating.com
Hello, thank you for your feedback 😊 We’re glad to hear you think it’s a great app! We appreciate your support and hope you continue enjoying your experience 💙
I am chatting to a free user for a month
I am chatting to a free user for a month. I’ve spent over R30000 to date thinking that the relationship was moving on to a next level. However , the user refuses to leave the site, refuses to video chat or chat via another channel. I’m certain that this person is a paid operator who is using an agency model in their profile pictures. I’ve not only lost tons of my money, but I’ve been left heartbroken. My message to other women is not to use this site as it is a money eating machine . Once you get emotionally attached to the person you will continue spending foolishly. Do not use this site!!!!!!!
June 5, 2026
Unprompted review
Reply from Dating.com
Hello, thank you for your feedback.
We are sorry to hear about your experience and understand how you feel about this situation. We take concerns about user authenticity very seriously.
Please note that inauthentic representation or suspicious behavior is not allowed on our platform, and all profiles are subject to moderation and review. We also encourage users to report any suspicious activity directly so it can be investigated properly.
Our Customer Support team has sent you an email to further look into your case, please check your inbox/spam folder.
Reply from Dating.com
Hello, thank you for your feedback 😊
That’s completely okay—since you’re not sure yet, just take your time to explore the platform. We hope your experience becomes clearer and more positive as you get used to it 💙
Reply from Dating.com
Hello, thank you for your feedback 😊
We’re happy to hear you loved it! Thank you for your support, and we hope you continue having a great experience and making meaningful connections 💙
Reply from Dating.com
Hello, thank you for your feedback 😊
Welcome! Since you’ve just joined, take your time to explore the platform and see how it works. We hope you have a great experience and enjoy meeting new people 💙
Reply from Dating.com
Hello, thank you for your feedback 😊 We're glad to hear you find it easy to use. We hope it continues to make things simple and enjoyable for you 💙
Reply from Dating.com
Hello, thank you for your feedback 😊 We're glad to hear you think it's a great site. We really appreciate your support and hope you continue having a positive experience 💙
Reply from Dating.com
Hello, thank you for your feedback 😊
That’s completely understandable—sometimes it starts with just wanting company, and if it grows into something more meaningful, that’s great too. We hope you meet someone you enjoy talking with and feel a real connection 💙
Divorced with 3 beautiful girls
No idea. How do people even meet people anymore. So I have no idea how this is going to work at all but im willing to take a shot
July 4, 2026
Reply from Dating.com
Hi! Totally understandable, It’s okay not to know how it will go yet. Just take it step by step, talk to a few people, and see what feels right for you. Being open to trying already puts you in a good position 👍
Reply from Dating.com
Hello, thank you for your feedback 😊
That’s completely fine—just trying it for the first time. We hope you have a good experience and wish you the best of luck exploring the app 💙
Reply from Dating.com
Hello, thank you for your feedback 😊
That’s perfectly fine—you haven’t started yet. Take your time to explore the app, and we hope you have a great experience when you do 💙
Reply from Dating.com
Hello, thank you for your feedback 😊 We're delighted to hear you love the app and think it's great! We truly appreciate your support and hope you continue enjoying your experience 💙
Reply from Dating.com
Hello, thank you for your feedback 😊 We're happy to hear you love the app! We really appreciate your support and hope you continue enjoying your experience 💙
Reply from Dating.com
Hello, thank you for your feedback 😊
We hope you take your time to explore the platform, and when you’ve had some experience, feel free to share your thoughts. We’d love to hear from you later 💙
Good stuff
Theres a lot of good choices of people and they have good prices for subscriptions
July 3, 2026
Reply from Dating.com
Hello, thank you for your feedback 😊
We're happy to hear you're enjoying the variety of people on the platform and that you're satisfied with our subscription options. Thank you for your support, and we hope you continue making meaningful connections 💙
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