DID Electrical Reviews 

50,680
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 11,432 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the staff for being exceptionally helpful, knowledgeable, and polite during their visits to physical branches. Consumers note that the products they buy, ranging from household appliances to electronics, work reliably and meet their expectations. Buyers frequently emphasize how smooth, easy, and pleasant the overall purchase process is when dealing with the friendly store team. However, some people mentioned experiencing frustrating delivery delays and communication issues regarding their online orders. A few customers also noted receiving damaged packaging on shipped items and facing unexpected obstacles with store refund policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful,... See more

Product

Users describe positive interactions with product, noting that items work as advertised and provide great... See more

Service

Customers had positive experiences with service, frequently praising the professional and helpful staff... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting staff who take their time to listen... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some praising fast dispatch, prompt arrival times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tullamore DiD Electrical , we needed to replace our existing Electric Cooker. We have Dealt with a Lady called Mandy in sales before for other Purchases down the years. As per usual a brilliant... See more

Company replied

Rated 5 out of 5 stars

First time using DID for delivery. We'd shopped around for a particular Hotpoint Dishwasher. DID were the best price, cheapest and fastest delivery and best priced installation cost, so we gave them a... See more

Company replied

Rated 5 out of 5 stars

I bought a new Ninja coffee machine from DID in Limerick. I returned to DID as I was very impressed with the service I had received when I purchased a hoover and dehumidifier earlier this year. Once... See more

Company replied

Rated 5 out of 5 stars

SVisited the Tullamore store on Wed 26th to "only" look at hoovers, was immediately greeted by Mandy who was so helpful and gave great advice on the pros and cons on various brands available. Within 1... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(50,680)

10,461 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would recommend to a friend

I had a great experience with Eoin in the Limerick store. I chatted through my options for TVs with him and he was happy to answer all my questions as well looking up competitor’s prices. Excellent customer service skills and was not pressuring me to buy anything or upsell products I didn’t want.

September 9, 2026
Unprompted review
Rated 2 out of 5 stars

Poor communication after sale

Haven’t got the laptop itself yet, so can’t speak about the product. The ordering online experience is extremely poor though. Notification email to say the sale has gone through. Then nothing for 5 days, no notifications to say the order is being processed or expected delivery. Then DPD get and less said the better about that. Which is why I can’t review the product.

September 8, 2026
Rated 5 out of 5 stars

Purchase of a Dryer

We were in the Airside Swords store yesterday. We purchased a Hotpoint Tumble Dryer. We dealt with Paul. Paul was very knowledgeable and advised us the correct dryer to purchase based on where we are storing it. He was also very friendly to deal with. Thanks, Janet and Michael Graham

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience at DID in…

I had a fantastic experience at DID in Airside, Dublin! I was looking to buy a washing machine, and Deva was incredibly helpful from start to finish.

I explained exactly what I needed and what my budget was, and in less than 20 minutes, everything was sorted! He answered all of my questions, explained everything clearly, and really understood what I was looking for.

What initially felt like a difficult and overwhelming process became so easy and stress-free thanks to his help. Deva was knowledgeable, patient, and excellent at his job.

Thank you so much, Deva! I really appreciate your amazing service and highly recommend him.

September 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service at Airside store

My partner and I showed up at the Airside store 10 minutes before closing, and were looked after by Shane. He was very accommodating, and talked us through a few of the vacuums that we were looking at. The one we wanted wasn't in stock at this store, so he ordered it in and said it would be available for collection in 3 days. I got a text saying it was ready a day early, so I popped over to collect it and was looked after by another staff member this time, Gareth. Very friendly and quick to help me out. Overall delighted with the service provided, both staff members we dealt with were incredibly friendly and easy to talk to. Highly recommend the Airside store.

September 9, 2026
Unprompted review
Rated 2 out of 5 stars

Click and collect is a waste

I ordered a microwave for same day click and collect in tullamore almost 2 full weeks ago. Prior to ordering I double checked that the item was in stock, contacted customer service to check that if it’s in stock on the website it’ll be ready that day, ordered it. Was going to tullamore that day anyways so popped in and was told I was looking at it being ready Saturday ( 3 days later). Went home no updates. Contacted customer service again and they said 3-5 days, gave it the 3-5 working days before we rang and was told the shop didn’t know where it was and that they didn’t know when it’d be delivered to them. Then they said they could have it in Newbridge for the next Tuesday, agreed to this. Got to Newbridge and the same again. They didn’t know where it was or when it’ll be delivered, only for my brother said to check the back because we were told it was definitely going to be there did we get it. The item had been out the back waiting they just gave a blatant lie that it wasn’t even delivered. I assume this also happened in the tullamore store as it was the same story, a 2 week wait for something that should’ve been ready that same day, absolutely ridiculous from DID

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience with Brendan…

We had a great experience with Brendan at the store in Tullamore.. He was extremely helpful, friendly, and patient throughout our visit. He gave us excellent advice and guided us on a few things we were looking to buy, which made the whole process much easier.
Brendan was very knowledgeable and took the time to explain everything clearly without making us feel rushed. Excellent customer service — we really appreciated his help and would definitely recommend him!

September 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look