Brendan in your Tullamore branch knows everything there is to know about TV s. . We had the most wonderful experience with him . He went above and beyond to help us choose . 5star experience from e... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I went into the store with very little knowledge about TVs, I was greeted by Cash a very approachable member of staff. Cash was a great help to me as he informed me in detail about the wide range of t... See more
Company replied
Damien fitted my integrated washing machine for me this morning and I could not praise him highly enough. Nothing was too much trouble and he took great care with his work to ensure the machine was pr... See more
Company replied
The staff were all very helpful and knowledgable, so lovely to deal with. Special mention to Jake, Maria and Luke Jr as they all assisted me. Really happy with my purchase and the excellent customer s... See more
Company replied
Company details
- Appliance Store
- also in
- Computer and Accessories Store
- Electronics Store
- TV store
- Vacuum Cleaner Store
- Washer and Dryer Store
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
4.7
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mandy in Tullamore was very helpful and…
Mandy in Tullamore was very helpful and honest when advising us on what kind of dryer to go with. Fast service and very knowledgeable.
October 27, 2026
Unprompted review
While I was ordering the product I was…
While I was ordering the product I was provided with a choice of dates for the delivery for which I chose a suitable one. However the product did not arrive on the date I had chosen and I received absolutely no communication from DID relating to this. The next communication I received an email advising me of a delivery date which was another week later - no explanation or reference whatsoever to the original date
October 27, 2026
I was very happy with the service…
I was very happy with the service delivered on time connected it in 10 mins job done perfect
October 28, 2026
Fantastic experience
Fantastic experience. Love DID. I ordered the product I wanted from my nearest store in Stillorgan for Click and Collect and was notified within a few hours that it was ready for collection. Collection was seamless. Really good company and I love supporting Irish. Keep up the good work DID.
October 28, 2026
Ordered item on line and got email back…
Ordered item on line and got email back within 30 mins to say item was ready to be collected, however I wasn’t ready so called next morning and had item in my hand within 5 minutes of entering shop
October 28, 2026
Fast shipping receive it literally in 3…
Fast shipping receive it literally in 3 days with the order day so basically in 2 days. Perfect
October 28, 2026
Customer service
There is good customer service,the staff is so accommodating and the way they explain about the brands in the shop,makes one to be convinced that she/he is buying good quality.Thumbs up to Mandy and thank you for your service.
October 28, 2026
Unprompted review
Great for the most part
Service online was good, in store was good, staff very helpful
I collected the item myself as the cost for delivery was €100. I live less than a couple of miles from the store. Delivery charge was ridiculous
October 27, 2026
Terrible
Terrible. I ordered a 75 inch samsung tv on 11th October, it arrived the Tuesday with a black line up the centre, I called an absolutely no bother they'd arrange a D&C for the Thursday. Thursday came no email or phone call, I ring them and tv hasnt arrived,but they'd come the following Tuesday. Tuesday comes again no call or email so I phone and im told itll be Thursday. Same thing again Thursday so I phone again and im told its definitely coming tomorrow Friday.
Friday comes no tv. 4th failed attempt at replacing the tv. In the meantime im stuck minding a massive tv in my sitting room that I was told not to set up on the day it was delivered. 2 weeks have passed. I am being told by the store its the online store thats at fault. I call online and they blame the store. Im told itll definitely be Thursday 29th October. I call again today Wednesday 28th to check its still coming tomorrow and of course another issue, online say they cant get through to the store, store say online aren't sending the tv. Now its supposed to come Friday 30th.
19days after it was ordered. No tv, no priority to get this resolved, no contact made to me. I cannot get a refund until they collect the tv but keep being told the new tv would be ready by the time they'd pick up the faulty tv, so might aswel wait.
October 13, 2026
Unprompted review
Brilliant service
Brilliant service! Delivery man was a star ⭐️ second time using DID and brilliant service both times. Highly recommend
October 27, 2026
One of your staff in your Navan …
One of your staff in your Navan branch her name was Helen.Could not enough for me me with the purchase of my fridge.
October 27, 2026
Excellent service
Excellent service. Very speedy and customer focused. Website easy to manage and products explained well.
October 27, 2026
Customer service
Customer service. Mandy is always so helpful and friendly. She always ensures you get the best offers.
October 27, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.