I had to purchase a number of items and went to DID, Lucan. Purchasing new items can get overwhelming with measurements etc but Daniel was outstanding and made the whole process so easy. He was so pa... See more
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At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
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I had a good experience in DID tallaght and staff assisted me in a great way thanks to Ahamad
Hi,my name Mariana i bought from your store Tallaght for canon print and very kind and respectful seller named Caitlin
I was offered assistance immediately by Tony and given detailed review of the machines I was interested in.
Went to Wexford DID to buy a washing machine. The selection of items was impressive, but the knowledge and advice from staff was superb. Can’t recommend DID in Wexford enough
Oisin was very helpful and insightful.
Excellent customer relations
Emma was a great help
Hi,I got a new kettle in your Finglas Shop and I was very happy with my visit.Emma was brilliant, very knowledgeable and gave me great advice. Happy to give DID and Emma 5 Stars.
Brian Gavigan.
Alec & Johnny came to install my dishwasher. Thorough, efficient, friendly and really pleasant to deal with. They had the new in and old out with ease. A great service carried out by two great DID employees.
recently purchased a washing machine from did clonmel. Reece was informative and patient. Thanks
Liz was extremely helpful in selling me a fan that was badly needed during the heatwave we got
Friendly staff great service in wexford
Very disappointing experience. I went in to buy a Fitbit Charge 6. 2 staff members working/talking at the till and another dealing with a customer. There was another customer with his son walking aimlessly waiting for someone to help him. I did a lap of the shop slowly and stopped a few times looking at products, I spent a small amount of time at the smart watch collection before having to walk to the till as nobody approached me. I stood at the till and the lady looked at the shop and said something like "who needs help im ready", I asked for a black Fitbit Charge 6 and she got it. When she took my money I asked could it be put on the account or under my number, she said it was a quick sale. I said fine, but email it to me please, which she did. She then handed me a piece of paper with the link to leave a review "you can win a free tv if you do". All the while the man next to her at the till since I came into the shop was sitting there with his head in his hands looking bored. I worked in retail and now own my own business, this store was the perfect example of what not to do in retail. On a side note, the store is depressing, it's dark and dim and uninviting. The store in turners cross is miles ahead and more in line with the shopper experience people have become familiar with the likes of Harvey Norman. Hopefully you can make changes to this store as Turners cross is totally different.
As I was leaving the other customer with his son approached and asked the man at the counter a question, he was answering him while his head was in his hands. Never once was I asked was the Fitbit the correct choice for me or was any lifestyle questions asked to gain information on whether I could have been upsold.

Reply from DID Electrical
Sean was very helpful with me and helped me find the item i needed

Reply from DID Electrical
Ordered easily on the website and delivery was really fast.

Reply from DID Electrical
Absolute nightmare to deal with. Have never ever dealt with any other store, other than DID for many decades. Never had any issues until now. Purchased a new washing machine online with a delivery time of 2-3 days. Following day, received an email to say machine not available and to pick out another one. Physically got into car and went to DID on Malahide Road, Coolock. Spoke with Rep and told him everything that had happened and he preceeded to adjust order online and said it be Tuesday (today) for delivery. Took today off work to be at home and had an electrician booked to come today. At 11am I emailed customer service asking for delivery time. No response, and still no response. Rang customer service who immediately told me I wouldn't be getting machine today that order hadn't been processed. He said he'd find out what was going on and would ring me back in half an hour. No phone call and no update from CS. Rang DID in Coolock, re-itterated the whole story again. Got the same thing..Will ring you back and nothing again. Complete disaster. We try to support Irish companies despite other websites cheaper. If you need essential large appliances in a hurry, try somewhere else. Such a shame as we have always shopped DID from when they were only in Mountjoy Square. Complete waste of days holiday 😒

Reply from DID Electrical
I purchased a soundbar in the Killarney store today. Saoirse was extremely helpful in answering my questions and I would definitely shop there again.

Reply from DID Electrical
Ann in the Bandon store was very helpful and knowledgeable.

Reply from DID Electrical
Good experience in killarney store. Excellent customer service. Only note would be to have bigger signs to indicate certain types of items in shop had to walk around looking for something specific. Overall good quality item and lower price than other retailers.

Reply from DID Electrical
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