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DID Electrical Reviews 

49,595
•
TrustScore 5 out of 5

4.8

Appliance Store
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Review summary

Created with AI, based on recent reviews

Considering 12,870 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, making the purchasing process easy and pleasant. Many people appreciate the excellent customer service and after-sales support, often highlighting the professional and attentive approach of the team. The product selection is also well-regarded, with consumers finding suitable items and receiving good advice on their purchases. However, some customers experienced issues with delivery services, citing delays, lack of communication, and even incorrect or damaged items being delivered. A few other people also felt that customer service was lacking in certain situations, with ignored emails, unreturned calls, and a general lack of accountability for problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as helpful, friendly,... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their purchases and the... See more

Service

Users describe positive interactions with service, consistently highlighting excellent customer service and... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising the speed and efficiency of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many consistently praising the helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had to purchase a number of items and went to DID, Lucan. Purchasing new items can get overwhelming with measurements etc but Daniel was outstanding and made the whole process so easy. He was so pa... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a microwave in DID. Sam was very helpful and friendly in serving me. Appreciate his advice. We always shop at DID for our electrical devices as we have always found that have exce... See more

Company replied

Rated 5 out of 5 stars

Went to did Killarney, they had lovely selections of products, a kind gentleman name Ziaul helped me purchase my new iPhone, dvd player, and my new electric toothbrush brush, very kind and knows every... See more

Company replied

Rated 5 out of 5 stars

Visited the Swords branch 2 wks ago and had a thoroughly enjoyable experience. I was looking for a kettle and toaster and found the staff very helpful, kind and knowledgeable. I'm so glad I decided t... See more

Company replied

Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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Asks customers to review

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4.8

All reviews

(49,595)

12,058 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Service

Bought two appliances from Bandon shop. Chris was a pleasure to deal with and we were very happy with the service.

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Got today in Kilkenny shop a Shark…

Got today in Kilkenny shop a Shark stain strike pro, buy the way really good product and Tony was very helpful as always as is not my first purchase in store and dealt with him before , but same good customer service all the time.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience shopping in DID

The member of staff that served us was very helpful and professional. His name was John. We bought several electrical appliances in DID through the years, and quite often going into the store we couldn't find any member of staff on the shopping floor and had to look for somebody to help us to choose what we need. But recently customer service in DID has improved greatly. And our last purchase was made just a couple of days ago. John came up to us as soon as we entered the place and was exceptionally helpful. He saved us a lot of time and helped us make the right choice. He was very polite, professional and couldn't be any more helpful.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

My sales agent Sean was excellent

My sales agent Sean was excellent: knowledgeable with a helpful and positive approach. I purchased 6 appliances for a new house and he helped me weigh up different options and didn’t rush me in my decision making. A positive experience.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

New Dishwasher Install

Alec & Johnny came to install my dishwasher. Thorough, efficient, friendly and really pleasant to deal with. They had the new in and old out with ease. A great service carried out by two great DID employees.

July 8, 2026
Unprompted review

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