Tullamore DiD Electrical , we needed to replace our existing Electric Cooker. We have Dealt with a Lady called Mandy in sales before for other Purchases down the years. As per usual a brilliant... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
Written by the company
Our price promise
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Haven’t got the laptop itself yet, so can’t speak about the product. The ordering online experience is extremely poor though. Notification email to say the sale has gone through. Then nothing for 5 days, no notifications to say the order is being processed or expected delivery. Then DPD get and less said the better about that. Which is why I can’t review the product.
We were in the Airside Swords store yesterday. We purchased a Hotpoint Tumble Dryer. We dealt with Paul. Paul was very knowledgeable and advised us the correct dryer to purchase based on where we are storing it. He was also very friendly to deal with. Thanks, Janet and Michael Graham
As always DID will be my go to for all electricals. Customer service is second to none. Always competitively priced. Best shop for electrics both big and small.
I had a fantastic experience at DID in Airside, Dublin! I was looking to buy a washing machine, and Deva was incredibly helpful from start to finish.
I explained exactly what I needed and what my budget was, and in less than 20 minutes, everything was sorted! He answered all of my questions, explained everything clearly, and really understood what I was looking for.
What initially felt like a difficult and overwhelming process became so easy and stress-free thanks to his help. Deva was knowledgeable, patient, and excellent at his job.
Thank you so much, Deva! I really appreciate your amazing service and highly recommend him.
Staff were brilliant in Tullamore it makes you to want to shop there again so helpful and professional
Linda was very helpful in the Bandon store
Have purchased many appliances from DID over the years. Always found staff very helpful. Today was no different Mandy was very informative and a pleasure to deal with.
Johnathon installed my oven really quickly and efficiently! He was so kind and was quick to arrange a delivery time when I missed him the first time.
Thanks for the help Johnathon!
My partner and I showed up at the Airside store 10 minutes before closing, and were looked after by Shane. He was very accommodating, and talked us through a few of the vacuums that we were looking at. The one we wanted wasn't in stock at this store, so he ordered it in and said it would be available for collection in 3 days. I got a text saying it was ready a day early, so I popped over to collect it and was looked after by another staff member this time, Gareth. Very friendly and quick to help me out. Overall delighted with the service provided, both staff members we dealt with were incredibly friendly and easy to talk to. Highly recommend the Airside store.
Excellent delivery service ordered Saturday arrived Monday only 5 euro delivery charge
I ordered a microwave for same day click and collect in tullamore almost 2 full weeks ago. Prior to ordering I double checked that the item was in stock, contacted customer service to check that if it’s in stock on the website it’ll be ready that day, ordered it. Was going to tullamore that day anyways so popped in and was told I was looking at it being ready Saturday ( 3 days later). Went home no updates. Contacted customer service again and they said 3-5 days, gave it the 3-5 working days before we rang and was told the shop didn’t know where it was and that they didn’t know when it’d be delivered to them. Then they said they could have it in Newbridge for the next Tuesday, agreed to this. Got to Newbridge and the same again. They didn’t know where it was or when it’ll be delivered, only for my brother said to check the back because we were told it was definitely going to be there did we get it. The item had been out the back waiting they just gave a blatant lie that it wasn’t even delivered. I assume this also happened in the tullamore store as it was the same story, a 2 week wait for something that should’ve been ready that same day, absolutely ridiculous from DID
Sales staff were helpful and friendly. The order was quickly processed. Delivery was easy
We had a great experience with Brendan at the store in Tullamore.. He was extremely helpful, friendly, and patient throughout our visit. He gave us excellent advice and guided us on a few things we were looking to buy, which made the whole process much easier.
Brendan was very knowledgeable and took the time to explain everything clearly without making us feel rushed. Excellent customer service — we really appreciated his help and would definitely recommend him!
Excellent service from Colm at the Bandon store, answered all my questions and gave advice on different options available
Mandy was very nice and helpful and made my experience enjoyable
Fantastic service. Very knowledgeable staff member Nikola was super friendly and helpful would highly recommend this store and especially the staff
Superb service. Emma in Finglas branch a huge help. And price matched competition without question.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.