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DID Electrical Reviews 

50,275
•
TrustScore 5 out of 5

4.8

Appliance Store
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Review summary

Created with AI, based on recent reviews

Looking at 12,563 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, knowledgeable, and professional, often going above and beyond to assist. Many people found the service excellent, appreciating the friendly interactions and smooth overall experience. Reviewers are also very satisfied with their purchases, leading to a positive overall shopping experience. However, some customers also noted issues with delivery services, experiencing delays, unannounced schedule changes, and general dissatisfaction with the service provided. Additionally, a few other people felt that customer service could be improved, citing unreturned calls, lack of follow-up on inquiries, and difficulties in resolving their concerns.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and efficiency... See more

Product

Users describe positive interactions with product, often highlighting the best prices available and a great... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent care and attention received... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising quick and seamless deliveries,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing staff as courteous, kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma (D.I.D. Clearwater) was extremely helpful in our search for a fridge/freezer appropriate to our needs. She also offered good advice replacing our current air fryer. We will definitely be back to... See more

Company replied

Rated 5 out of 5 stars

I needed to buy a double oven and from the moment we walked into the Malahide Road DID Store Danillo was extremely informative and helpful. We wanted to purchase through finance and although we had t... See more

Company replied

Rated 5 out of 5 stars

The Bandon DID Electrical store has a large range of products and really helpful staff who go the extra mile. I’m new to the area but have been in many times to buy different items from a large fridge... See more

Company replied

Rated 5 out of 5 stars

Alec and Johnny delivered my washing machine yesterday morning. They called to advise me of exact time 10 minutes before they were due to arrive and provided excellent care and attention while i... See more

Company replied

Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(50,275)

11,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great experience overall

Bought a Tefal Air fryer from the Bray store. Owen was very helpful, I would 100% recommend buying electronic goods from him and the team, thanks again!

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good deal not lost in translation

Having checked online for good deal for fridge/freezer we settled one one and followed up in store to check. Denys in turners cross went to all ends to satisfy our needs pointed out the value to get a bigger model both price and capacity. He apologised for his pronunciation of our address as he is only in the country a short while but he was well able to sell his products regardless and an asset to D.I.D. Well done Denys.
G&E Walsh

August 2, 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was over an hour after the 3…

Delivery was over an hour after the 3 hour delivery window. Changed to 5 stars after response from did here

August 5, 2026
DID Electrical logo

Reply from DID Electrical

Hi Mark

We are very sorry your delivery was significantly delayed. We are reviewing our delivery process to prevent this.

Thanks
DID Electrical

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