DID Electrical Reviews 

50,859
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 10,486 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the local store staff for being exceptionally helpful, patient, and knowledgeable when guiding them through purchases. Consumers also deeply appreciate the smooth professional installation process, friendly service, and reliable products that consistently meet their everyday needs. Some people were dissatisfied with the delivery service, noting unexpected delays, poor communication, and scheduling issues. Reviewers mentioned receiving slow shipments or experiencing frustrating problems when trying to coordinate old appliance removal during drop-off. A few buyers shared that these logistical setbacks occasionally made the overall shopping journey less seamless than expected.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely friendly,... See more

Product

Users describe positive interactions with product, highlighting that staff members are exceptionally... See more

Service

Customers had positive experiences with service, consistently praising the helpful, knowledgeable staff and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members who are super... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many consumers praising the prompt dispatch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After getting little to no help at other electronics stores, I visited DID Electrical and was blown away by Eoin's customer service. He was so patient, incredibly knowledgeable, and went above and be... See more

Company replied

Rated 5 out of 5 stars

Damien fitted my integrated washing machine for me this morning and I could not praise him highly enough. Nothing was too much trouble and he took great care with his work to ensure the machine was pr... See more

Company replied

Rated 5 out of 5 stars

I went to the Lucan store when my fridge freezer stopped working. I dealt with Sam who was very pleasant and took time to go through the replacement options with me to fit the placement area in my... See more

Company replied

Rated 5 out of 5 stars

While my order took a time to arrive due to one item being sent from another store, I would have to say the staff when I rang or emailed to enquire about my products were extremely helpful and informa... See more

Company replied


Company details

  1. Appliance Store
  2. also in
  3. Computer and Accessories Store
  4. Electronics Store
  5. TV store
  6. Vacuum Cleaner Store
  7. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51K reviews

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Asks customers to review

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4.7

All reviews

(50,859)

9,780 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great product

October 5, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 3 out of 5 stars

The online process was very good- I…

The online process was very good- I felt the customer service in Finglas could be much better. It seemed like an inconvenience to the customer service agent to get my goods and they seemed quite bothered by it- I spent over €300 and expected at least a smile and thanks

October 5, 2026
DID Electrical logo

Reply from DID Electrical

Hi Tim,

Thank you for sharing your feedback with us. While we are pleased that our website met your expectations, we regret that your encounter at our Finglas store fell short. We are addressing this with our local team to improve our in-store customer care.

Thanks
DID Electrical

Rated 5 out of 5 stars

Great value & service

Great value & service

October 5, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Ordered Sunday night,was ready for…

Ordered Sunday night,was ready for collection at chosen store Monday morning. You can’t get better than that

October 5, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very quick delivery for €5 and an…

Very quick delivery for €5 and an extremely helpful delivery man.

October 5, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Easy on line ordering and goods were…

Easy on line ordering and goods were available for collection immediately after.

October 5, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Washing machine perfectas described

Washing machine perfectas described
Delivery driver was so helpful even brought it to the shed

October 5, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent service in DID Electrical…

Excellent service in DID Electrical today .
Mandy was extremely helpful

October 6, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Professional service in DID Tullamore

Great professional service in DID Tullamore, Manfield was very helpful, gave me few tips on my purchase, and in less then 10mi I was proud owner of new washing machine

October 6, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great service

Great service. I called the shop to have some details about the product and the gentleman was very helpful. I then ordered it online as it was easier for me than trying to get time to drive to the shop and the delivery charge actually worked out to be less that a return trip to the shop. Good product, great price, easy to set up. Very happy so far

October 2, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I ordered a fridge online and the…

I ordered a fridge online and the delivery was only 5 euro. I saved 25 euro compared with PowerCity.
Fridge was delivered on time. Very impressed.

October 3, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Top DID store..

Top DID store..
The salesman and service

September 22, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Paul was brilliant with all my…

Paul was brilliant with all my questions and never once tried to oversell my new tv. Top man.
Kieran

October 3, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Went in looking for a dehumidifier and…

Went in looking for a dehumidifier and Mandy came over to help and was very helpful in selecting one for me. Would gladly go back in and purchase with kind and friendly staff and knowledgeable

October 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Tullamore store is good & the staff is…

Tullamore store is good & the staff is great & friendly & helpful.

October 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

The staff are very friendly and…

The staff are very friendly and helpful, I was looking for a product , the staff member advised me about another one that was better

September 11, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great friendly staff .love shopping here

Great friendly staff .love shopping here

October 3, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Pretty flawless experience

Pretty flawless experience, top quality product delivered as requested at a very acceptable price. What's not to like.

October 3, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Easy online purchase

Easy online purchase, professional and friendly deliver and installation team.

October 3, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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