DID Electrical Reviews 

50,723
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 11,179 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of support and overall satisfaction. Customers frequently praise the staff for being extremely helpful, friendly, and knowledgeable, making every in-store interaction exceptionally pleasant, reassuring, and productive. Consumers also appreciate the efficient service, noting that products arrive promptly and both standard and custom installations are handled with great care. Some reviewers were not happy with significant delivery delays, communication gaps, and frustrating issues regarding online purchases. A few people also noted receiving poorly packaged items or experiencing unexpected problems with scheduled appliance installations and customer follow-ups.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Product

Consumers find product to be positive, highlighting how easy the alarm was to set up [S-10]. Reviewers also... See more

Service

Reviewers highlight positive aspects of service, consistently praising friendly and professional staff... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members for being... See more

Delivery service

Clients share ambiguous opinions on delivery service, with experiences varying widely among consumers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tullamore DiD Electrical , we needed to replace our existing Electric Cooker. We have Dealt with a Lady called Mandy in sales before for other Purchases down the years. As per usual a brilliant... See more

Company replied

Rated 5 out of 5 stars

I've been using DID in Crumlin for ages. They have been consistently excellent over the years and for this purchase Marcus in the shop and the lads installing the washing machine were on top of their... See more

Company replied

Rated 5 out of 5 stars

First time using DID for delivery. We'd shopped around for a particular Hotpoint Dishwasher. DID were the best price, cheapest and fastest delivery and best priced installation cost, so we gave them a... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Eoin in the Limerick store. I chatted through my options for TVs with him and he was happy to answer all my questions as well looking up competitor’s prices. Excellent cu... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51K reviews

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Asks customers to review

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4.7

All reviews

(50,723)

10,518 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lucan DID experience:I went to the Lucan store when my…

I went to the Lucan store when my fridge freezer stopped working. I dealt with Sam who was very pleasant and took time to go through the replacement options with me to fit the placement area in my kitchen and at a competitive price.
The delivery date was 5 days away but Sam at my request was finally able to get the item delivered a day earlier.
Catalin, the delivery guy, as arrived within the allotted timeframe as sent by text on the morning of the delivery date. He was really helpful and pleasant and very organised.
All in all, a very good experience. Well done Sam and Catalin ( hope I spelt his name correctly).

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication. Amazing price. Hassle free delivery and collection of old appliance. Got an integrated washing machine great features with delivery was €404 - very happy with that price. Thank you

September 8, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Good value for money

Good value for money , prompt delivery

September 13, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I met Mandy as soon as I walked into…

I met Mandy as soon as I walked into the Tullamore store and she was so friendly and helpful. I needed to purchase a new laptop and Mandy helped me find exactly what I was looking for. All the staff in the store were very friendly. 10/10

September 14, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Local shop. Accomodating staff

DID Bandon. Great experience, local shop and friendly staff especially Linda. We got what we wanted and happy with our purchase! Thanks.

September 14, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

GREAT SERVICE

GREAT SERVICE
ASK FOR COLM
HES YOUR ONLY MAN
10/10 AND A BIT WITH IT

September 11, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I had a great experience in store in…

I had a great experience in store in sundrive. Nicole was very helpful

September 14, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 1 out of 5 stars

Went to DID Kilkenny to buy a tablet…

Went to DID Kilkenny to buy a tablet for my student daughter. Great display in the shop but zero stock. Looks like everything is geared to unreliable online shopping. Awful service instore.
Once a good store with knowledgable staff but not anymore.

September 13, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Kenny,

We are very sorry to hear about your disappointing experience at our Kilkenny store. We understand your frustration regarding the stock availability and the issues you faced with our in-store service. We are constantly working to improve our services and stock management.

Thanks
DID Electrical

Rated 5 out of 5 stars
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Mandy was excellent from the moment we…

Mandy was excellent from the moment we asked for assistance helped with all our needs very helpful and friendly not pushy like some stores thanks DID.😀

September 12, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent service in the shop and delivery/install.

I've been using DID in Crumlin for ages. They have been consistently excellent over the years and for this purchase Marcus in the shop and the lads installing the washing machine were on top of their game. I recieved expert guidance in the shop and delivery was on time and the install went without a hitch.

September 10, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 4 out of 5 stars

Colm was very helpful in our time in…

Colm was very helpful in our time in the shop today in bandon

September 13, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Derek was fantastic!!

Derek was fantastic!!
Went to DiD electrical in drogheda looking for a decent laptop to start college, Derek gave fantastic affordable options and great advice 10/10 would recommend

September 12, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Joseph was very helpful in Limerick…

Joseph was very helpful in Limerick store.

September 13, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Had a great experience at DID in the…

Had a great experience at DID in the parkway in limerick. Joseph looked after us and was so helpful

September 13, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 4 out of 5 stars

Easily ordered and installed

Easily ordered an oven on line. It was promptly delivered and installed, no hassles.

September 11, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

happy with the customer service

happy with the customer service, Lydia was very helpful and efficient easy to deal with thank you

September 13, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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