I placed an order with low expectations based off of some of the previous reviews, and Diveinn exceeded that drastically! I saw the other reviews with negative comments regarding delivery of items, ho... See more
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See what reviewers are saying
I’ve bought 2 beach chairs and a dive mask so far and very happy with them. Just purchased the second chair because the first one last year was so comfortable, I even fed my baby in it. So now we’re... See more
Company replied
A huge selection of products, their product pages could have more relevant information, many lacking more than one image, often the video is not of the product, but a brand video, which isn't terribly... See more
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I find the delivery cost very erratic and inconsistent. Certain items I placed in the shopping basket triggered a much higher delivery cost, even very small items which doesn’t make sense!! Like.... See more
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Company details
Written by the company
The Diveinn team has a wealth of experience in scuba diving, which has helped to make it a leading online destination for diving equipment and gear, providing useful advice and tips to divers, snorkelers and other water sport enthusiasts. A wide range of diving suits, dive computers and regulators, fins, scuba diving acessories and many more products is offered, from the leading brands. Those who shop with Diveinn can feel confident that they are getting the best equipment for their needs; its team of expert instructors is always on hand to advise and guide customers through the process. Customers can use Diveinn’s guarantee service, where repairs can be undertaken by the dive instructors should they occur. Diveinn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2.5 Mio legitimate products in a HQ storage of 30.000m2 and over 10.000 trusted brands available to ship to 180 countries around the world with fast delivery times and a 30-day returns policy. We rely on the opinion of more than 20 million customers who have bought in a totally secure way. Shipping & secure payment! Visit us today at www.scubastore.com
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34 93 220 00 89
- support@tradeinn.com
- diveinn.com
3.9
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aqualung transmitter
Good price, fast shipping, I have bought it for my liberty ccr. Everything works fine
July 5, 2026
Unprompted review
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Avoid this company if you can buy elsewhere or local to you.
Just a suggestion of warning to consider before you buy, from my experience: Avoid this company if you can buy your product anywhere else in the UK/ your home country or on Amazon. Slow delivery that missed my dive date so, very sadly, I had to buy a mask on Amazon anyway and worse; admittedly I should have checked but these days I don't expect to have to pay GBP11.49 for postage to return something small that didn't cost much more than that. I bought 2 masks separately and it seems that to create a return for each I have to pay that GBP11.49 TWICE. Contacting them seems to be initially only by AI chatbot so they can't answer a slightly unusual question like mine about combining 2 returns so I only have to pay one fee to return the two items in one package - I "raised a ticket" via the chatbot but haven't heard back yet. The phone number is in Spain and I'm not paying for that call. Very un-cool.
You don't need to buy from them, most companies these days do free returns and you can get pretty much anything they sell, elsewhere or local.
Suggestion to DiveINN to improve:
- State up front, clearly that you don't do free returns.
- Warn that delivery is not going to be quick.
June 11, 2026
Unprompted review
Reply from Diveinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We completely understand your perspective regarding return costs. We want to be fully transparent with you: we implemented this measure to help reduce the environmental impact caused by constant round-trip shipping.
That being said, please note that if the reason for your return is due to a defective, incomplete, or incorrect item that does not match the website, we will cover all return costs.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
this is unbeleiveable.
this is unbeleiveable.
i made an order, first they said it will arrive from 1 week to 1 and a half week, never happend.
i been waiting since 10th June, and now, the order has updated to: Auguest 2nd.
this is by far the worst site shipping i ever seen.
order number: 69853036
i would never recomend this site to anyone, costumer support is trash by all means- they copy paste like AI.
never buy from them!
June 10, 2026
Unprompted review
Reply from Diveinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
2026-06-26 20:13:00 IN TRANSIT - EXPORTED PARCEL ON TRANSPORT TO COUNTRY OF DESTINATION
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
We apologize for the inconvenience.
Best regards,
Good speargun
Good speargun, fast shiping to Croatia for 7 working days.
July 2, 2026
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Shipping to Ireland with GLS was slow…
Shipping to Ireland with GLS was slow and one item was missing but I got a refund
June 15, 2026
Unprompted review
Reply from Diveinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
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I hope you had a good laugh at my misfortune.
I ordered a BEUCHAT Redrock 5mm spearfishing jacket (Red, size XL), but instead of the jacket, you sent me the trousers. I really don't know how I'm supposed to wear trousers as a jacket. :-)))
Also, I paid for expedited UPS shipping, which stated delivery in 2–3 days. It took 6 days to arrive.
So, you caused me unnecessary expense. Now I have two pairs of the same trousers and a lousy jacket I had to buy at a local shop just so I could enjoy spearfishing during my vacation.
I hope you had a good laugh at my misfortune.
June 28, 2026
Unprompted review
Reply from Diveinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Best regards,
I placed an order with low expectations…
I placed an order with low expectations based off of some of the previous reviews, and Diveinn exceeded that drastically! I saw the other reviews with negative comments regarding delivery of items, however this was not an issue - order was received 1 week after purchase to UK with clear tracking provided. Had no issues at all with this company/order. Will definitely use again, and recommend! ☺️
June 5, 2026
Unprompted review
Reply from Diveinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Very happy with service
Very happy with service, great prices too, cannot fault.
June 17, 2026
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Order #69699803 - better to avoid
Order #69699803
I would be very cautious about ordering from this company.
I placed an order containing 2 items. The Diveinn later informed me that one of the products was delayed and offered the option to remove the item and receive a refund for the corresponding amount. Based on this, I cancelled the delayed item and proceeded with the rest of the order.
The remaining item was subsequently shipped, but the promised refund for the cancelled product was not issued. When I contacted customer service to ask about the missing refund, 122GBP, I received a generic response totally unrelated to my enquiry and did not address the issue.
My concern is not the stock delay itself, as these things can happen, but the failure to process the refund as stated and the lack of a meaningful response from customer support. I am still waiting for the refund and a proper explanation.
June 12, 2026
Unprompted review
Reply from Diveinn
Hello,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that our customers' experience is our top priority, which is why we investigated your case immediately. We are pleased to inform you that your refund has already been processed and will become effective in your account within the next few days.
15/06/2026 04:36:29: Refund: 121.99 GBP
Furthermore, we have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
We apologize for any inconvenience caused.
Best regards,
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Perfect
Easy ordering and exactly what was ordered. Very quick delivery
June 10, 2026
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
Super comfortable
I’ve bought 2 beach chairs and a dive mask so far and very happy with them.
Just purchased the second chair because the first one last year was so comfortable, I even fed my baby in it. So now we’re taking 2 with us on vacation.Super quality, my partner can also use it comfortably.
Delivery is quick.
June 10, 2026
Unprompted review
Reply from Diveinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Terrible customer service
Terrible customer service, my order has now taken over 3 months and still not arrived, customer service just keep responding with it is on its way and the recent communication was even for a different parcel going to a different destination so they don’t seem to have a clue what is happening, it is like talking to a robot. If all goes smoothly they may be ok but I will not be taking the risk again.
June 4, 2026
Unprompted review
Reply from Diveinn
Dear Donna,
We are very sorry to hear that our service did not meet your expectations.
Please be assured that the experiences of our customers are very important to us. We have therefore investigated and forwarded your case to our shipping department.
A refund has not yet been processed, as a package is often found and then delivered. That is why we need to wait for the outcome of this investigation.
11-05-2026 19:04 The item is on transport to the country of destination THE NETHERLANDS/Bahrain
We have also taken your comments into consideration and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
We apologize for the inconvenience.
If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.
Kind regards
Took 50 days to get order
Took 50 days to get order. The delivery window was expired for over a month before it arrived. They refused to give me information as to the whereabouts of the item.
April 11, 2026
Unprompted review
Reply from Diveinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
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Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Great selection of diving equipment at…
Great selection of diving equipment at reasonable prices. Low delivery costs and delivered on time.
May 20, 2026
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
No problems, great service.
Delivery fas fast and cancellation of another order was no problem.
May 21, 2026
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Everything was super
Everything was super. The scuba diving mask and tube are very good and I receive a bag to carry them.
May 22, 2026
Unprompted review
Reply from Diveinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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Delivery dates don't mean anything to…
Delivery dates don't mean anything to this company.
It's clear from my experience and their reviews they consistently claim something is available but when you order it they don't actually have the item.
Part of my order was "being transported to dispatch centre" for 6 days. The rest was supposedly in stock. I asked them to split the order to ship the items that were in stock because the order was late.
They refused, told me to replace or cancel the items they didn't actually have.
I cancelled the out of stock item and they updated the shipping estimate to a further 6-10 days in the future (longer than the total original estimated shipping time)
It's a systematic problem they just seem to try and absolve themselves of any responsibility and blame their suppliers.
May 21, 2026
Unprompted review
Reply from Diveinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Very disappointed
Very disappointed. It’s been over a month waiting for my order, which was supposed to be delivered by April 20th. No communication from the company. Avoid at all costs.
May 14, 2026
Unprompted review
Reply from Diveinn
Dear,
We are very sorry to hear that you rated our service as not meeting your expectations.
To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.
Please accept our sincerest apologies for any inconvenience caused.
Best regards
I dived in and and Diveinn delivered
I dived in and and Diveinn delivered. Good, prompt service from Spain to England. Gracias!
May 9, 2026
Unprompted review
Reply from Diveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
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