Quick delivery. Sterilized individual containers. Cost is difficult when you need this ongoing and multiples daily. After my postop cataract surgery schedule I will look for an alternative I can aff... See more
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See what reviewers are saying
I just started using the product. So far it works well. No irritation. But, it is a bit messy. My suggestion would be to include an applicator, if only for the sake of convenience. Note- Keep in mind... See more
Company replied
My dry eye symptoms have completely resolved with the De 3 Omega Oil soft gels!! They are so easy to take and no oil taste or burp up. My eyes used to water so much with the slightest breeze or cool... See more
I liked the fact that when I called I was listened to by customer service and the problem was resolved promptly. However, I am not happy with directions for how to use the Tranquil Eye mask.The direct... See more
Company details
Written by the company
Number one online destination for everything dry eyes. Shop doctor approved, dry eye products and find a dry eye specialist in your area.
Contact info
1200 S. Rogers Circle, Suite 16, 33487, Boca Raton, United States
- 888-982-7764
- support@dryeyerescue.com
- dryeyerescue.com
Absolutely the most amazing customer…
Absolutely the most amazing customer service I have experienced truly extremely prompt respond to my email and resolved issue so timely and with care I will continue to order from you Thank you so kindly
October 9, 2025
Unprompted review
Exceptional customer service
Exceptional customer service. At first, I accidentally bought a wrong product (with similar name to the product I was supposed to get). I realized my mistake after a few hours and contacted customer service to see if the order could be canceled. Even though the order had been fulfilled by that time, a customer service agent (Kelly) was able to locate the package and stop it from being shipped out, and I received a full refund. I placed a second order for the correct product, which was promptly shipped and received in good condition.
July 28, 2025
Unprompted review
This company is AWFUL - Don’t buy anything from them!!!
This company is AWFUL, beware. There is not refund option if something doesn’t work! They will only issue a store credit and you only find out after you attempt to return the item. It’s on their website as an FAQ and their customer support says you are supposed to check that BEFORE you place an order! Who does that?! Zero stars if I could give it that rating. Terrible customer support.
December 7, 2024
Unprompted review
Ordered on 9/6 and received 9/9 in…
Ordered on 9/6 and received 9/9 in Missouri. Great prices and very fast delivery from FL to MO.
September 9, 2024
Unprompted review
Beware, when you make a purchase, you will not be warned about it.
People have written here about this situation before, and now it happened to me. I made an order and after some time I decided to return it. They accepted my goods, but then they also wrote that they do not return the money to my bank account, but credit it to my account in their store, and now I can only spend this money in their store. I'm not sure, but is it even legal?
In general, as for me for such it is extremely unprofessional and certainly, I do not recommend anyone to contact them, as if you return your goods, the money will still remain with them.
June 26, 2024
Unprompted review
fraudulent vendor
I placed an order that was cancelled. I called and inquired why? The CSR told me the order was tagged as potential fraud. Excuse me??
I paid with a valid credit card that was accepted. The CSR suggested I sent a copy of my DL. I told the THEY were the fraud.
May 17, 2024
Unprompted review
Reply from dryeyerescue.com
Hello Tom, sorry you had to go through this. We are getting hundreds of fraudulent orders per month, which forced us to install a 3rd party validation software. For some reason this software flagged your order, and we can not override it. Only thing would be to use another credit card. If you would like to call us, we are happy to discuss further with other options.
NOTICE-They do not refund purchases
NOTICE-They do not refund purchases. They only provide you with a store credit. I called in to place my order and talked to a rep. They never told me upfront. I will never shop at dryeyerescue.
April 11, 2024
Unprompted review
Reply from dryeyerescue.com
Due to the nature of our products being health care, manufacturers do not accept returns, thus we offer at least store credit, as the returned items cannot be resold. We have tried to make our return policy more noticeable to our customers.
Easy to order- timely delivery
November 1, 2023
It was fast and super easy with…
It was fast and super easy with automatic shipping. Easy to change shipping dates too.
November 1, 2023
I like the offers the DryEye Rescue has.
October 31, 2023
Easy to order and fast delivery
October 28, 2023
Quality and Price
The price, at first. It was 1 of maybe 2 higher quality brands that were recommended, but the price for this product is a bit better.
October 28, 2023
Great service and products
October 27, 2023
If only it was available
The product is exactly what I was looking for but it’s no good if is out if stock. I had to find a different option.
October 25, 2023
Easy to navigate the website to order…
Easy to navigate the website to order my products and always receive my delivery in a timely manner!
December 14, 2023
Shipping 2 day air option was a joke
Shipping 2 day air option was a joke
Took 5 days to arrive
Why offer it as an upgrade if you purchase over a certain amount and not come through???
December 14, 2023
Carry what I need with reliable shipping
October 18, 2023
The product arrives timely and it’s a…
The product arrives timely and it’s a very good product , it’s seems to work , with gradual eye site improvement.
October 18, 2023
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