Excellent. Ian did an excellent job - very thorough and all running clearly again now. Turned up on schedule and cleaned up afterwards. Completely recommend.
Company replied
Location
Switch locationCardiff Road, Glan-y-llyn Industrial Estate, CF15 7JD Taff's Well, Glan-y-llyn, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very thorough review of pipework. Resolved immediate issue and also provided clear answers to any questions I had. Very happy with survey.
Very quick to come out, within 15 minutes of calling they were and and job completed within another 15 minutes. Very quick reliable and friendly service
Company replied
Nathan came round very shortly after I had called for a blocked drain. He had a tricky job locating the problem with complicated and hidden pipework but persisted until it was sorted out. He was cheer... See more
Company replied
Company details
- Plumber
- also in
- Drainage Service
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Cardiff Road, Glan-y-llyn Industrial Estate, CF15 7JD, Taff's Well, Glan-y-llyn, United Kingdom
- 02920 002624
4.8
Excellent
988 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very thorough review of pipework
Very thorough review of pipework. Resolved immediate issue and also provided clear answers to any questions I had. Very happy with survey.
October 13, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very quick to come out
Very quick to come out, within 15 minutes of calling they were and and job completed within another 15 minutes. Very quick reliable and friendly service
October 12, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We are delighted to hear about your positive experience with our service. It is wonderful to know that our team arrived so promptly and resolved the issue efficiently while providing a friendly and reliable experience. Thank you for taking the time to share your feedback.
Dyno-Rod South Wales
Great service very friendly made sure…
Great service very friendly made sure everything was clean for us much appreciated 😊
October 10, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We are so pleased to hear that you had such a positive experience with our team. It is wonderful to know that you received friendly service and that everything was left neat and tidy for you. Thank you so much for your kind words and for taking the time to share your feedback.
Dyno-Rod South Wales
Happy customer
Happy customer. Solved my problem and was polite, kind and respectful. Would recommend
October 8, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We are so delighted to hear about your positive experience with our service. It is wonderful to know that our team member was polite and respectful while successfully resolving the issue for you. Thank you so much for your kind recommendation and for taking the time to share your feedback.
Dyno-Rod South Wales
Excellent
Excellent. Ian did an excellent job - very thorough and all running clearly again now. Turned up on schedule and cleaned up afterwards. Completely recommend.
October 8, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We are delighted to hear about your positive experience with our service. It is wonderful to know that our engineer arrived on schedule, worked thoroughly to get everything flowing smoothly again, and left the area clean and tidy. Thank you so much for taking the time to share your feedback and for your recommendation.
Dyno-Rod South Wales
They came to clean the pipes
They came to clean the pipes, and suggested another job for the problem
October 7, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning,
We appreciate your feedback and are glad our team offered helpful solutions for your pipes.
Many thanks
Dyno-Rod South Wales
Arrived within timeslot and was very…
Arrived within timeslot and was very polite and courteous. Completed camera survey with no disruption. Very professional and clean uniform worn and worked within a contained area with no problem. Experienced and knowledgeable.
October 7, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning,
We are delighted to hear about your positive experience with our service. It is wonderful to know that our engineer arrived promptly, maintained high professional standards, and completed the inspection efficiently without causing any disruption to your day. We truly appreciate you taking the time to share your kind feedback.
Dyno-Rod South Wales
The whole process was efficient from…
The whole process was efficient from booking the appointment online and the execution of the work.
The Dynorod operative was professionally and listened to me.
He managed to unblovk the drain and showed me where the problem on camera
October 5, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning,
We are delighted to hear about your great experience with our service! It is wonderful to know that the process was smooth from start to finish, and that our engineer listened to your concerns, effectively cleared the obstruction, and kept you informed by sharing the camera footage. Thank you for taking the time to share your feedback.
Dyno-Rod South Wales
Polite and Professional
Polite and Professional, located and dealt with issue quickly without leaving any mess. Great service. Highly recommend
October 2, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning,
We are so pleased to hear about your positive experience with our service. It is wonderful to know that our engineer resolved the issue quickly and left your space tidy. Thank you so much for taking the time to share your kind feedback and recommendation!
Dyno-Rod South Wales
Excellent and very quick service
Excellent and very quick service. Drain unblocked in no time
October 1, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We're so pleased to hear about the excellent and very quick service you received. It's great that our team was able to unblock your drain in no time! Thank you for your positive feedback.
Dyno-Rod South Wales
Excellent service from customer service…
Excellent service from customer service Sue to Nathan the expert who resolved the problem quickly and efficiently.
September 29, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We are so pleased to hear about your excellent experience with our service. It's wonderful to know that our team provided excellent service and resolved the problem quickly and efficiently.
Many thanks
Dyno-Rod South Wales
Straightforward and trustworthy
Straightforward booking. Sorted the problem and gave honest advice to help with the problem in the future. Top service.
September 27, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We're so pleased to hear about your positive experience with our service. It's wonderful to know that our team sorted the problem and provided honest advice for the future. Thank you for your kind words!
Dyno-Rod South Wales
No quote to remedy my blocked drains
I booked an appointment on 11th September and the operative came on time. He tried his best to clear the drains but was unable to do them all due to a build up of mud grit and roots. He suggested moving the down pipe and laying a new drain to the manhole and I asked for a quote to carry this out. I have heard nothing and can't find contact details for the company he came from.
September 11, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We appreciate you sharing your experience. We are concerned to hear about the unfulfilled quote request and the difficulty in reaching us. We are actively looking into this to ensure we can provide the necessary follow-up and improve our communication processes.
Many thanks
Dyno-Rod South Wales
Phone call to arrange visit was quick…
Phone call to arrange visit was quick and easy. Phone advisor was helpful and efficient. Drain person arrived quickly very polite and got the job done quickly. Great result
September 23, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We're delighted to hear about your excellent experience with our service! It's wonderful to know that arranging your visit was quick and easy, and that our phone advisor was helpful. We're especially pleased that our drain person arrived quickly, was polite, and resolved the issue efficiently.
Many thanks
Dyno-Rod South Wales
Excellent response with work carried…
Excellent response with work carried out on unblocking external drain within 3 hours of call. A professional attitude and valuable advice from employee.
Thoroughly recommended.
September 22, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We are delighted to hear about your excellent experience! It's wonderful that our service was prompt in unblocking your external drain. We're especially pleased that our employee demonstrated a professional attitude and provided valuable advice. Thank you for your high recommendation!
Dyno-Rod South Wales
Turned up within 30 minutes ..sorted problem out
Turned up within 30 minutes ..
September 18, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning,
We're happy to hear that we arrived so quickly for you. We appreciate your positive feedback!
Many thanks
Dyno-Rod South Wales
Very disappointing customer service
Very disappointing customer service
I am extremely disappointed with the service I received from Dyno. When I initially contacted them regarding a camera survey of my drains, I was told that someone needed to be present at the property, so an appointment was arranged for today.
Earlier this week, I came home from work to find that my garden hose had been pulled out and items in my garden had been moved. I had received no call or notification from Dyno, so I had no idea what had happened.
I stayed home today specifically to attend the scheduled appointment, only to find that nobody arrived. When I contacted Dyno, I was then told that the survey had already been carried out earlier in the week. This meant I had wasted an entire day waiting for an appointment that had apparently already taken place.
The customer service I received during the phone call was equally disappointing. The representative was very short with me and offered no apology for the inconvenience or for the fact that I had been waiting in unnecessarily. When I asked whether I would receive the results of the survey, I was simply told, "No, you won't." I had to prompt her to explain what would actually happen next.
When I expressed my dissatisfaction with the service, her response was, "I don't know what you want me to say." Quite honestly, I expected a simple apology for the poor communication and for wasting my time.
I cannot comment on the quality of the work itself, as the survey was carried out without my knowledge and while I was not at home. However, the communication, organisation and customer service have been absolutely unacceptable.
An extremely frustrating experience.
September 16, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon
We are sorry you have felt this way to leave a single star review.
Whilst we understand your comments we are contracted and were instructed by your housing association so all findings would be sent to them and not to yourself direct.
We will listen back to the calls and take action where required but should you like to speak to a Director or management then please contact us on 02920 813535 where we can discuss any matters that may require resolution.
Many Thanks
Dyno Rod South Wales
Quick and effective service. Highly recommended.
Nathan came round very shortly after I had called for a blocked drain. He had a tricky job locating the problem with complicated and hidden pipework but persisted until it was sorted out. He was cheerful and polite throughout and left us with a clear drain and a much better understanding of our waste water system. Thoroughly recommended.
September 9, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We're so pleased to hear about your positive experience with our service! It's wonderful that our engineer was able to successfully resolve the tricky blocked drain issue and provide you with a better understanding of your wastewater system. We appreciate your recommendation!
Many thanks
Dyno-Rod South Wales
Excellent service
Excellent service...the man was really helpful and found our problem almost immediately where we have had other 6 serveys done in the past and not found...wonderful
September 3, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We are delighted to hear about your excellent experience with our service. It's wonderful to know that our team member was able to quickly identify and resolve your problem where others had not. Thank you for your kind words!
Dyno-Rod South Wales
Super fast call out
Super fast call out. Fixed the problem no issues at all
September 2, 2026
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon,
We appreciate your feedback! We're so glad that our team was able to respond quickly and resolve the problem for you without any issues.
Many thanks
Dyno-Rod South Wales
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.