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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every year, as I go through all the questions, there always seems to be an area that I'm totally unfamiliar with, nor been involved with, and unable to exit. Yet, it disappears and never shows up agai... See more
This sight was thorough and helpful, asking all the questions that my former "paid" service asked. It was easy to use, took a lot less time to get the same result as the paid service, and even helped... See more
E-file made filing my taxes easy and fast. It was straight forward and to the ponit. Did not waste time and my return was accepted as well as notification received.
Company details
- #13 of 17 best companies in Tax Preparation Software
- #8 of 9 best companies in Tax Preparation
- #14 of 15 best companies in Tax Preparation Service
Information provided by various external sources
Authorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
Contact info
32082, Ponte Vedra Beach, United States
- e-file.com
4.2
Great
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
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Again Buy Buy Buy this paddle it is the…
Again Buy Buy Buy this paddle it is the best paddle
August 31, 2025
It was easy and fast
May 27, 2026
Try it you might like it.
I found this site to be very simplistic and easy to use. I will be returning again next year.
May 7, 2026
Unprompted review
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Easy and Fast
April 14, 2026
Unprompted review
I liked the price
I liked the price. But after I left eztaxreturn($984 federal refund) I did this one and only got $888. Anyways, the instructions on CONTINUE are a bit less easy to understand than eztaxreturn cuz it doesn't tell you what to do when you press the wrong button.
April 15, 2026
Unprompted review
Easy access
Very user friendly and the email availability and response were helpful
April 15, 2026
Unprompted review
Scam. Bait and Switch.
Scam! Says its free but its not. I filled out the info to file for extension and pay my taxes and when I hit submit, it charged me !!!! Pure bait and switch. And thafter I chose the basic option, which they said was free in the beginning.
April 15, 2026
Unprompted review
Reply from E-file.com
We apologize for any confusion with this. We do charge for our extension software ($29.99). All extension purchases include free software to file a 1040 tax return between April 20th and October 15th. I suspect this is where you saw the word "free". I am very sorry if this was misinterpreted. You can print a free IRS extension form and mail it here https://www.irs.gov/pub/irs-pdf/f4868.pdf. This would not include our software to prepare your 1040. If you plan to print and mail your extension, we advise that you purchase certified delivery from the USPS.
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Not user friendly if you have sales from like an eBay account
The format is reasonable, but if you have a tiny eBay business, good luck if you make a mistake! Schedule C doesn't appear to be deletable once you have it.
Considering how many people have small online sales on sites like eBay, there needs to be a separate guide that is clearly listed. I was guessing at
I had to print everything out, both State & Federal forms, and send these via snail mail in order to get rid of a simple mistake.
April 15, 2026
Unprompted review
Reply from E-file.com
Your earnings from eBay, even though they were only a few hundred dollars, required you to file a Schedule C. Our software undergoes annual testing with the IRS to ensure everything is in compliance. Removing the IRS required Schedule C, while technically possible, would have resulted in an inaccurate tax return. I'm very sorry for any confusion with this.
I can’t tell if my extensions are approved, am I being billed $34.95 for nothing
I can’t tell if my extensions are approved for the state… or am I just being billed $34.95 for nothing.
April 15, 2026
Unprompted review
Reply from E-file.com
You posted this for the wrong website/service. We are www.E-file.com, and do not charge $34.95 to file an extension (the fee for this is far less on our website and includes free software to prepare a 1040). Please double check your confirmation emails/credit card receipts and move this review to the correct company. Thank you.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
software is hard to follow
software is hard to follow. will not stay backedup. charges for everything incl printing. 4+ hr on hold to reach CS then still didnt solve problem. issues addressed by CS the option keys were not available on computer. DO NOT USE THIS SERVICE
April 15, 2026
Unprompted review
Reply from E-file.com
It sounds like you've posted this to the wrong website/service. We are www.E-file.com, and do not charge to print returns. While our telephone support hold times are longer on April 15th, they are no where near 4 hrs. We understand that you are frustrated with the service you used but ask that you please move this review to the correct company. Thank you.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
Very poor explanations in the help…
Very poor explanations in the help sections. I won’t use it again
April 14, 2026
Unprompted review
Reply from E-file.com
We apologize that you did not find the explanations in our help section sufficient. We have requested information from you through TrustPilot, to try and assist you further, but you did not respond. Our Basic (free federal) version includes online & email support. Our Deluxe and Premium versions include telephone support whenever you have a question. Unfortunately, it does not sound like you utilized any of these.
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BEWARE OF THIS SCAM
you pay for the filing with your refund that they calculated instead of risking using your credit card they charged me $64.85 for that service!!!!!! Never use this or any e filing they are just a scam to get even more money from unsuspecting public who are overwhelmed by the current government changing the process of doing your taxes!!!!!!!
April 8, 2026
Unprompted review
Reply from E-file.com
It sounds like you posted this to the wrong website/service. We are www.E-file.com, and do not charge $64.85 to pay with your refund (the fee for this is far less on our website). We also do not have any customers named "Paula Girouard”. Please double check your confirmation emails/credit card receipts and move this review to the correct company.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
We feel BLESSED to have known about E-FILE !
We feel BLESSED, to have known about E-File, as it was not listed in search for companies to file with.
They truly know their stuff, and make it easy to
get through the process.
Glad we took the premium, this year, as we felt
uncomfortable dealing with all of this year's changes..
So we did end up calling, near the end and got the most wonderful women, who was so knoweldgeable, quick witted, patient and kind...
it made it all worth while, to be able to talk to her and allow her to guide us to the end
It was worth every penny we paid, which was much less than the others asked for ( Husband said one of them wanted $500 ! )
We feel like E-File is our HOME, when it comes to tax time... :<))
I do suggest at the least to take the Delux for $25.49
It only takes a minute or so to be talking to someone who can answer any questions you have.
Filing taxes can be stressful, for most people, and they DE STRESS the time spent.. !!
Now we can rest easy, knowing exactly what to do next year ~ God Willing ~~~
March 23, 2026
Unprompted review
Simple and convenient.
March 13, 2026
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What an amazing talent you have with…
What an amazing talent you have with the knowledgeable and kind Sadeqa. She was the most professional person I have spoken with who made the navigation of your site carefree and diligently and carefully answered all questions and provided solutions. Thank You
March 12, 2026
Unprompted review
Software is really easy to use which…
Software is really easy to use which makes doing my taxes not completely a chore.
February 28, 2026
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