EaseUS Reviews 

39,109
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 6,993 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the highly knowledgeable and professional staff. Many people felt respected and valued, appreciating the patient and understanding approach from support agents who effectively resolved their issues. The company's products are also frequently highlighted as easy to use and very effective for tasks like data recovery and system management. Reviewers often noted the incredibly swift response times from support, with many problems being resolved in minutes. Staff members are commended for going above and beyond, providing detailed explanations and offering multiple solutions. This efficient and friendly support ensures users can quickly get their software running or recover critical data, leading to a smooth and hassle-free experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the fast, professional, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the promptness and... See more

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional skill, efficiency,... See more

Product

Customers had positive experiences with product, finding them easy to use and effective for tasks like data... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My tech worked his tail off to help me add 2 SSD drives from my old out of date windows 10 machine to a new Dell Tower with lots of resources and windows 11 Pro. He re-partitioned one of my drives,... See more

Rated 5 out of 5 stars

Great Easy to use product. Super fast and terrific customer service. The product interface was extremely smooth. Great engineering. I would definitely use this product again for data recovery.

Rated 5 out of 5 stars

Warren was very knowledgeable with the Partition Manager software and the different ways it could be used. He listened to my questions and understood what I was trying to accomplish and offered me mu... See more

Rated 5 out of 5 stars

really on the ball these guys. After Licence generation problem's the first mail was received within minutes, and after a visit to their website, the code issue was sorted


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

A leading software company in data backup, data recovery and disk management. Known for it's focus on data security and the best user experience in the field. If you care about your data, you choose EaseUS.


Contact info

4.9

Excellent

TrustScore 5 out of 5

39K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(39,109)

7,888 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and Great support

I had to replace my computer and I own almost all of Easeus software under to email account and could not get them to activate. I emailed Easeus support and within 6hr I had my programs all reset. That is what I call great support. That a company who stands behind there product.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

My recent PC migration was an absolute…

My recent PC migration was an absolute success, entirely due to Jesse's exceptional skill and remarkable patience. Over the course of three dedicated days, he meticulously transferred all essential programs, files, and settings to the new system. His thorough approach ensured that not a single critical piece of data was lost and that every application was correctly installed and configured for immediate use. The result is a perfectly tuned machine where everything simply works as it should, from specialized software to personal file structures. This level of careful, end-to-end support transformed what is often a stressful and technical ordeal into a smooth, worry-free experience. Jesse’s professionalism and dedication to a flawless outcome are truly commendable. I now have a fully operational new PC without the typical post-migration headaches, and for that, I am extremely grateful.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Long time EaseUS user - Never disappointed

I have had EaseUS products for years. They are well thought out and engineered. Easy to use for anyone from student to engineer. I trust their products and they have served me well without fail. Then there is there support.

But it's not just their products, their Support Center and Support Engineers are among the best out there. The online Support Center allows you to do many actions on your own. Check your account, reset keys, check your products, and there is an Ai Chat option too. Finally, if the Ai can't resolve your issue, you are passed to an engineer.

First, you are filtered to the right group and then with no to minimal wait, you are chatting with a live person. The Support Engineer I worked with this time, as in the past, was extremely knowledgeable on the EaseUS product suite. He was very patient and took the time to listen to my questions and understand my issue.

EaseUS has it all, great products, great service tools, and great people!

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Service

I had a problem with a license code and contacted customer support for assistance. I spoke with Jennifer, who was exceptionally professional, responding promptly and helping me until the issue was resolved. I must say I was truly impressed by her expertise and, above all, by the patience and perseverance she demonstrated. Congratulations to her and to EaseUS

July 16, 2026
Unprompted review
Rated 1 out of 5 stars

Disc copy couldn't even copy a standard…

Disc copy couldn't even copy a standard laptop disc to a new one. Failed. A disaster. Don't waste money as i did.

March 31, 2026
Unprompted review
EaseUS logo

Reply from EaseUS

Thanks for your feedback.

We are incredibly sorry for the frustration this has caused you. Cloning a laptop drive should be a seamless process, and we completely understand how disappointing and annoying it is when it fails.

Usually, cloning failures happen due to minor technical hiccups—like hidden bad sectors on the old drive or specific partition alignment issues—which our team can easily help you bypass. We genuinely want to make this right for you.

Please reach out to our technical support team directly at support@easeus.com. Our experts are ready to look into your specific case, guide you step-by-step to get a successful clone, or assist you with a refund if you prefer. Please give us a chance to help you out!

Rated 5 out of 5 stars

I was very skeptical at first but Jesse…

I was very skeptical at first but Jesse the tech managed to assure me he would figure out the issue of converting my dynamic disk to basic and lo and behold he managed to do just that and now I can continue with my other issues with my new ssd because of that, EaseUs might seem a little sus but at least you can rest knowing Jesse is there to save the day.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

I am incredibly grateful to Jesse for…

I am incredibly grateful to Jesse for their expert assistance in resolving my critical storage issue. My drive C was consistently at full capacity, causing severe system slowdowns and constant error warnings. Jesse provided clear, step-by-step instructions that guided me through the process of safely enlarging the partition. Their guidance was patient, precise, and easy to follow, even for someone who isn't a technical expert. Now, my drive C has ample space, and my computer operates smoothly and efficiently once again. The difference in performance is night and day. I highly recommend Jesse's services to anyone facing similar storage constraints. Thank you for the outstanding support and for restoring my computer's functionality!

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Top support

Top support. Probblem solved in under 30 seconds. Formula 1 style - :D

July 16, 2026
Unprompted review

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