ELECTRO DEPOT Reviews 

Very happy with experience, had great deal with washing machine and when I went last time, most helpful and allowed me to exchange item no problems, will use again. The Branch was Bruay Le Buissiere

Llevo ya casi 2 meses esperando un reembolso. Hice una devolución correctamente y el seguimiento confirma que el paquete fue entregado en sus almacénes el 3 de agosto (pedido E9421150889).
Hoy, 1 de septiembre, sigo sin recibir el dinero a pesar de haber escrito varias veces a atención al cliente.

El proceso de devolución ha sido un desastre: falta de respuesta, mucha demora y ninguna solución.
Ruego que me devuelvan ya el importe pendiente.

They never delivered the item and would never respond to my emails. They stole my money.

I ordered by internet a fridge in Electric Depot Alicante. They say that delivery time is 3 days. There was no fridge within 3 days, 7 days or 30 days ! After fighting we got finally our money back - no interests, no thank you, no sorry nor reasonable cause why it happened.
I strongly do not recommend Electric Depot, quality of service not to be seen in EU.
Z.Dalecki

The worst shop ever. Guys, what are you doing?
You sell broken goods, your delivery service is disgusting!

Excellent service and Special Thanks to “Thomas” who can speak English and veryyyyy supportive, helpful and great in his work ! I bought all of my house hold electric appliances from Electro depot, Thanks to the explanation and guidance from Thomas

J'ai donc visité le site parce que le site Web indiquait que le magasin vendait l'article dont j'avais un besoin urgent. Le personnel était un peu dédaigneux et m'a dit que l'article n'était pas en stock. Aucun effort n'a été fait pour suggérer la possibilité de commander l'article dans une autre succursale. J'ai été déçu mais c'était presque l'heure du déjeuner. Customer etention is very important. Without having to ask, Darty were good enough to suggest ordering the item, an SSD card, for collection in 2 days.

I ordered 4 items all at a good price but one item not working properly I’ve phoned many times but after waiting and listening to music the phone just goes dead emailed with no response from them when I did get to speak to someone on the phone I was told I can take it to the store but being 3hr round trip it’s not worth the hassle so it will end up in the bin. Would be helpful if there was the option to contact in English to check information not lost in translation .
Update one of my items was a 43” TV in just 10 days a dead pixel and a blemish has appeared this will be going back for a refund.

We visit you at today 2.45 afternoon in Anderlecht but your staff member a young girl behave me very bad I am your best client in last ten year but I am very sorry this is not good

We bezoeken je vandaag om 14.45 uur in Anderlecht, maar je medewerker, een jong meisje, gedraagt me heel slecht. Ik ben je beste klant van de afgelopen tien jaar, maar het spijt me heel erg dat dit niet goed is

Nous vous rendons visite aujourd'hui à 14h45 à Anderlecht mais votre membre du personnel, une jeune fille, se comporte très mal. Je suis votre meilleur client des dix dernières années mais je suis vraiment désolé, ce n'est pas bon.

I order a washmachine on 30.12.23 and I still don't have it.
They said that is some technical issue with this order and I need to wait.
Then they told me they can send me back my money and when I ask how long it's gonna take they said that they however can't give me my money back untill the problem will be solved!!! Every person form customer care saying something different! Now I need to spend another money on laundry and I don't know if I need to wait another week, month or maybe a year to them FINALLY solved the problem which I still don't know what exacly is wrong!!!
Please DON'T BUY ANYTHING FROM THAT STORE!!!

I can't fault them at all. Quick free delivery to my door. Bike is perfect. Easy website to purchase from. By far the cheapest discounted purchases. Used SUER for delivery. Easy to track and such a polite delivery man who helped get it up my stairs. Excellent experience

A disaster. No need for more explanations.

Order passed 45 days ago money taken.No sign of the product yet. Unbelievable badddd

Why is after sales service so bad in France? I bought a washing machine in January, today it has broken down. Called the helpline to be told that Electrodepot do not have their own engineers, the work is farmed out to Boulanger. The earliest time they can visit is 18 November! 3 week wait for a call out is not reasonable! They say no earlier visit is possible and I cannot return the machine to Electrodepot for an exchange. I asked if I buy a machine from Boulanger is the after sales service better - she said no its all the same - you will wait the same time for an engineer. So I'm stuck with an expensive useless machine...And there is no guarantee, after waiting until 18th for the call out, that the engineer will have parts on the van to fix it. This standard of service is beyond disgraceful. Please, Electrodepot, please agree that I can bring the faulty machine back to you for replacement?

I recently bought a fridge with them and took the service to take away the old one. the old fridge didn't fit through the kitchen door, we needed to take out the door which only takes a minute. but the deliverer didn't want to wait and told us he would come back the same day , he never came back and on the phone he say we have to pay again. he lied to us. In may i bought a washing machine and a shock mat to put under, they came to install the washing machine but didn't take the mat, the mat arrived one week later by post. it was impossible to put it under the washing machine since it was already installed. 2 times I bought something from them and 2 times it went wrong. this company is absolutely horrible!

Owfull company,
Do not trust this valberg refrigerateur are the worst.
And they garanty does not work

It was st Valentines day and decided to visit Calais France for 1 day escape and shopping. So at Cite Europe Calais mall we visited Electro depot in which we had the worst experience. Very poor customer service, nobody knows anything. When you pay cash at the till they try to steal you the change. If you complain they pretend that they don't recognise you or they have to check the security camera after midnight!! They laughing at you while other customers build up in the cue... waiting for ages. No manager appears to save the day. Conclusion don't ever pay cash to them or avoid Electro depot in Conquelles. Better try else where for sure.
Best Regards

I ordered an oven through these guys and added on the service to take the old oven with them and install they new-built in oven as well.
They failed to take the oven with or to install the new oven. Now neither electro depot nor the delivery service want to take the responsibility for this breach of contract nor are they willing to refund these costs to me. absolute horror show

I had absolutely no issue at all. I bought the samsung SWA9100S surround kit, lowest price I could find anywhere, easy to order,Super easy site to navigate, one day delivery, perfect. recommend 😁

Attention obsolescence tv éden wood
2 ans et 1 mois et plus rien
Aucune prise en charge par elektrodepot
À fuir