Elegant Themes Reviews 

I have used Divi Support many, many times over the years I have worked with their platform - as someone who uses a lot of different platforms and services I don´t give 5star reviews lightly - so I mean it when I say these guys/gals deserve it. They respond with clarity and help in situations where I don´t know what the answer is and I have been continuously impressed with their support.

Divi 5 has a serious CSS bug — and reporting bugs is unnecessarily difficult

I have been using Divi for years. I recently encountered a serious Divi 5.11.1 bug where CSS from my WordPress static homepage was being injected into unrelated pages, causing those pages to display incorrectly.

After extensive troubleshooting, I was able to isolate and reproduce the problem. I proved that changing WordPress from a static homepage to “latest posts” immediately stops Divi from contaminating the CSS generated for other pages. I even developed a small workaround that fixes the problem while retaining the static homepage.

At that point I wanted to do the responsible thing and send Elegant Themes a detailed, reproducible bug report that could actually help their developers fix Divi.

Unfortunately, finding a straightforward way to submit a Divi 5 bug report was far more difficult than it should be.

Customers who take the time to isolate a technical problem and provide reproducible evidence should have an obvious way to send that information to the development team. A simple “Report a Divi Bug” form or clearly published email address would make both Divi and its support experience better.

The Divi problem was frustrating. The inability to easily report a well-documented bug was even more frustrating.

We had a complex Divi-related issue where some icons and font resources were not loading correctly on certain networks and from some locations. The Elegant Themes support team helped us investigate the problem carefully and pointed us in the right direction.

They checked the affected websites, identified the 509 errors, and provided useful screenshots and technical explanations that helped us communicate with our hosting provider. In the end, the issue was related to a hosting-side CMS protection setting, and their guidance was essential in finding the cause.

The support was professional, patient, and very helpful throughout the process. Thank you to the Elegant Themes team for the clear assistance.

Great experience. I ran into an issue with the theme and WooCommerce and couldn’t get the site updated to DIVI 5. I expected to wait at least 24 hours for a support response, since that’s pretty typical with other theme companies, but I heard back within 1–2 hours.

I was especially happy with the quick response because my client’s ecommerce site was down and not operating. Their support team was able to fully resolve the conflict within a day, which made my client very happy to have his store back online so quickly.

Really appreciate the fast response and their help getting everything resolved!

We’ve been using Elegant Themes for many years and have rarely needed to contact their support team. I was pleasantly surprised when we did need their help. Their support was available even on the weekend, and they were extremely helpful and prompt in responding.

Several styling issues resolved in no time...

Support is always available and very helpful! Thank you!

I've been using DIVI for over a decade, and going from Divi4 to Divi5 on one particular web server I needed some support from Elegant Themes, and they were there for me. They always are great at support on the rare occasion you need it.

Goran did an exceptional job for me; several agents couldn't have resolved my issue. But Goran solved it in 15 minutes. Best support agent! Thanks again, Erika

Kind, quick, patient and efective team.
What a team!!

I've been using Elegant Themes for years, and since the launch of Divi 5, the product and the support just keep getting better.
I rarely find something I can't build with the native tools, and the roadmap of great new features is motoring along at breakneck speed.
Since they have started using Fin AI to help with support, I can often get instant solutions to my issues. And if the AI doesn't know, the turn around time on human support is great.
Love using Divi, and plan to keep doing for a long time.

Excellent support, very quick and resolved my issue.
Very Impressed!

I started building websites without having a strong technical background. Although I've worked in IT and with various systems for many years, I had never developed websites before.

I discovered Divi because the online course I took was based on it. I had previously tried maintaining a website for a non-profit organization using Elementor, but I found Divi much easier and more intuitive to work with.

I'm very happy with my decision. The combination of Divi 5 and the outstanding WIP support from Elegant Themes helps me improve my skills every single day.

I've been a long-time user of their Divi theme with a lifetime subscription and it has been an amazing theme with dozens of customization options even though it doesn't receive many updates recently I believe as they're selling some new stuff separately. But this may not be 100% correct as I'm not actively using it recent months. Overall, amazing though.

Goran was great to help me swiftly. Very technical and knowledgeable

Elegant themes is awesome! They got right in and resolved my Divi issues quickly. Couldn't have done it without them. Thank you so much for all your help! Christine

Georgie the VIP support rep at Divi is amazing. She should be moved up the ranks to teach other reps how to keep customers loyal and overjoyed.

-Phil

Working on an old Divi 4 site and had an issue with blog posts not displaying in date order. My request for support was instant and Anupam fixed the issue in less than 5 minutes. Marvellous!

they help me fix the issue and i got to learn something new.

⭐⭐⭐⭐⭐

Fozla was incredibly responsive and resolved the issue within minutes. I really appreciate the quick turnaround and the support provided. Excellent service, clear communication, and a fast resolution. Thank you for your help!