Bought a vacuum machine marked as factory outlet piece or something in those lines. I thought it would be like an open-box, refurbished piece. However, I was greatly surprised to see a I received a hi... See more
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Same convenience as used to be in Sweden when I lived there some time ago. I appreciate the level of service and knowledge among the employees. And the fact that I'm English-speaking rather than Danis... See more
Company replied
I frequently shop at Elgiganten - Vacuum, Trimmer, Drone, Mouse, Phone, Batteries, Projectors, Sonos, all sorts of stuff. It was always a pleasant experience, and I only had to return an item once in... See more
Company replied
I really like the website and the ease of use. The only annoying thing is the item delivery, which I would prefer not to pay after I purchased an item over 10000 dkk. The Staff is usually quite nice... See more
Company replied
Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
I have been always happy with the way they provide customer service.
July 4, 2026
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re once again satisfied with your purchase from Elgiganten.
I hope your new products brings you plenty of joy.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
They don't do price matches anymore
They don't do price matches anymore, and the staff in FRB Center are incredibly rude
July 5, 2026
Unprompted review
Reply from Elgiganten A/S
Hi,
Thank you for your review.
We are sorry to hear that you left with this impression. We would like to clarify that we still offer price matching, although the terms and conditions have been updated.
We also sincerely apologize if you experienced rude or unhelpful behaviour from our team at Frederiksberg Center.
Providing friendly and professional service is something we take very seriously, and it is disappointing to hear that we did not meet your expectations during your visit.
Thank you for taking the time to share your feedback with us.
Wishing you a great day.
Best regards
Benjamin
Elgiganten Customer Care Center
Factory Outlet Vacuum Machine
Bought a vacuum machine marked as factory outlet piece or something in those lines. I thought it would be like an open-box, refurbished piece. However, I was greatly surprised to see a I received a highly used piece with the old full dust bag still inside and the dusting flying out when I opened the badly packed box. Very disappointed, but I see it’s a working piece, so I decided to keep it.
June 30, 2026
Reply from Elgiganten A/S
Hello Danny,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry to read, that the outlet vacuum you received was filled with dust. That is not the service we wish to give our customers.
One of our stores had the responsibility to make sure everything was all right with this vacuum before sending it out. I have asked them to reach out to you with a solution with the dust. Be aware, the store will call you from an anonymous number either today or tomorrow.
If you need help with anything, then you're more than welcome to write to us on social.ccc@elgiganten.dk with your order number and a link to this Trustpilot review. Then we can follow up on your case.
I wish you a very nice weekend.
Best regards
Tilla
Elgigantens Customer Care Center
Keep piling costs on top
Ordered a fridge and they tried to deliver but it wouldn't fit in the elevator. As there was only 1 guy they took the fridge back to storage as they need 2 people for the stairs. I had to contact them to find out what next and they said they would need to add 1500 dkk as it is a special job to deliver that. I cancelled the order. They didn't even know about the elevator before but knew the size of the package and that it had to go up to a 3rd floor in Copenhagen (They should know what that means). If I woudl have known about that amount of extra cost I wouldn't have ordered in the first place. So had to go through some trouble and stay home for nothing. Not ordering with them anymore.
July 2, 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m delighted to hear that you had a positive experience with us.
We hope to earn that fifth star from you in the future, and I hope you will enjoy your new product for a long time to come.
Have a wonderful day and a great weekend.
Kind regards,
Slim
Elgiganten Customer Service
I went to the shop in Stroget today to…
I went to the shop in Stroget today to pick up Dyson I purchased online. I was declined to pick up because my digital passport was not enough even though I had the receipt of purchase with the same name. Very disappointing.
June 29, 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's correct, that you need to show valid picture ID, when you collect a collect at store purchase.
If the store doesn't asses the ID as valid, then you can't pick up your purchase.
I appreciate, that you share your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Super customer service by E mails
June 26, 2026
Reply from Elgiganten A/S
Hi Anuradha,
Thank you very much for taking the time to review us on Trustpilot.
I’m pleased to hear that your experience with us was a positive one.
We greatly appreciate your kind feedback.
I wish you a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
Same convenience as used to be in…
Same convenience as used to be in Sweden when I lived there some time ago. I appreciate the level of service and knowledge among the employees. And the fact that I'm English-speaking rather than Danish wasn't an issue at all!
June 12, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Max,
Thank you for taking the time to share your feedback.
We are very happy to hear that you are satisfied with the services we provide.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Amazing staff and great prices
Amazing staff and great prices, I definitely recommend!
November 9, 2025
Reply from Elgiganten A/S
Hi Adrian,
Thank you very much for taking the time to review us on Trustpilot.
I’m pleased to hear that you had a good experience with us and that you were well received by the staff in the store.
We truly appreciate your positive feedback, and I hope you enjoy your new products.
Have a wonderful day.
Kind regards,
Slim
Elgiganten Customer Service Center
Stock available for what i was looking…
Stock available for what i was looking for to buy (iPad pro Wi-Fi + Cellular M5) Easy click and collect system. The guy who works at the store was nice. 5/5 stars.
June 23, 2026
Reply from Elgiganten A/S
Hi Nicolás,
Thanks for taking your time to review us here.
I am happy to hear about the positive experience with our Click & Collect and the service at your visit.
You're always welcome again in the future - we wish you a lovely day!
Kind regards
David
Elgigantens Kundecenter
Reply from Elgiganten A/S
Hello Riitta,
Thank you very much for taking the time to review us on Trustpilot.
We are very sorry if you have not received what you ordered.
Regarding the panel, you can find it at the top on the inside of the dishwasher door.
If you are missing your order or have any further questions, please feel free to send us an email with your order or invoice number, a short description, as well as a link to your review, and we will be more than happy to look into the case.
social.ccc@elgiganten.dk
Despite this unfortunate experience, we wish you a great day.
Kind regards,
Slim
Elgiganten Customer Center
Reply from Elgiganten A/S
Hej Søren,
Tak fordi du tager dig tid til at dele din oplevelse med os her.
Det er godt at høre om den effektive behandling, og at prisen på dit cover også var som den skulle være.
Du må have en dejlig dag!
Venlig hilsen
David
Elgigantens Kundecenter
Great shopping...
Gratis service is always available,online shopping and pick-up are hassle-free.
I highly recommend the Elgiganten store in Horsens.
Adam.
June 20, 2026
Reply from Elgiganten A/S
Hi Adam,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a great day.
Kind regards,
Mikkel
Elgiganten Customer Service
Need more staff at location
Need more staff at location. Waited almost 2 hours for help and pick up of product
June 20, 2026
Reply from Elgiganten A/S
Hello Dennis,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry to read, that you almost waited two hours for help and for pick up of your click and collect order in your local store.
That is not the impression, that we wish to leave our customers when they visit our stores.
I have given your feedback to the store, so we can make sure to have enough staff and avoid this waiting time.
I hope, that you can give us one more chance, so we can give you a better experience in the future.
Thank you for sharing your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Dear Devershi,
Thank you very much for taking the time to review us on Trustpilot.
We sincerely apologize that you did not receive your order as planned due to a stock error. This was never our intention.
We continuously strive to improve, and we actively use feedback from our customers to achieve this.
Despite your unfortunate experience, we wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Service
So far so good
I really like the website and the ease of use. The only annoying thing is the item delivery, which I would prefer not to pay after I purchased an item over 10000 dkk.
The Staff is usually quite nice and friendly, and is able to give good advice. I don’t like when they’re too pushy trying to upsell; when it happens I end up buying online bymyself but that’s ok.
June 18, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Francesco,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you like our website, thinks it's easy to use, and that you have the experience, that we are friendly and give good advice.
I'm sorry about the delivery fee and that you have the experience that we sometimes try to upsell.
We don't offer free freight if you buy for more on the website, we will always take freight.
I appreciate the feedback about the upselling part. I have taken that further to our salespeople, so we can be better in the future.
I appreciate, that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
I received my item quickly
I received my item quickly, and the person who helped me at the Fields branch was very kind and friendly.
June 16, 2026
Reply from Elgiganten A/S
Hi Karen,
Thank you very much for taking the time to review us on Trustpilot.
I’m pleased to hear that you received your product quickly and that the staff at our Fields store gave you a warm welcome and helpful assistance.
We truly appreciate your positive feedback, and I hope you enjoy your new product.
Wishing you a lovely day.
Kind regards,
Marcus
Elgiganten Customer Service
Reply from Elgiganten A/S
Hi Francilene,
Thank you very much for taking the time to review us on Trustpilot.
I’m happy to hear that you experienced fast delivery and that you are satisfied with the quality of the product.
Wishing you a lovely day.
Kind regards,
Marcus
Elgiganten Customer Service
I frequently shop at Elgiganten
I frequently shop at Elgiganten - Vacuum, Trimmer, Drone, Mouse, Phone, Batteries, Projectors, Sonos, all sorts of stuff. It was always a pleasant experience, and I only had to return an item once in the past 5 years, and even that went without a hitch. The store is well ventilated, clean and employees are around for questions. When it comes to TVs, headphones and speakers, wish there was a higher diversity of products on display - most headphones are not able to be tested, for example.
May 16, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Marko,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you experience your local store is clean, that the employees are there to help, and that you frequently shop for different products.
Your feedback about having more products on display has been given to the store, to see if we can improve on that matter.
I thank you for the stars and the nice review, that is very appreciated.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Everything well :-)
May 27, 2026
Reply from Elgiganten A/S
Hello Peter,
Thanks for taking time out of your day to give us a review on Trustpilot.
It is nice to read, that everything went well with your latest online order.
I hope, you will enjoy your new PlayStation 5 game!
I thank you for the stars, and the nice review it is very appreciated.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
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