It’s a great way to discover gadgets, compare prices, and place orders without having to spend a lot of time researching everything yourself. The support team is also excellent. They take the time... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had an issue with my laptop and visited Elgiganten today. David in customer support was kind, professional, and genuinely helpful. He resolved the issue, and I left the store happy. Thank you, David... See more
Company replied
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
Company replied
I pre-ordered an iPhone 18 Pro on the first day. I chose the click & collect option, which would be available on the 24th of September. Today, I can see that several stores in Copenhagen, including th... See more
Company replied
Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
147K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Elgiganten A/S
Hello
Thank you very much for taking the time to share your experience with us.
I am sorry that you did not receive your delivery on time. This is, of course, not ideal.
However, I am pleased to see that you have collected your parcel today and received it. We hope you will be happy with your new product.
Your feedback is appreciated, and we greatly value that you chose to share it with us.
I wish you a wonderful day!
Kind regards,
Nora
Elgiganten Customer Service
BAD warranty and product!
My computer was overheating so much that it got painfully hot after using it for a while, and it started lagging and freezing. Don't even try to use it while charging, it will burn up. It also had a broken hinge and the plastic off the computer was coming off from the screen. I turned it in since the warranty still apllied. They fixed the hinge and the plastic coming off from the screen and said they thought the overheating would be solved because of that. GUESS WHAT? It didn't. They also said that the overheating was normal for it's age, but the warranty still applied and it's affecting the function of the computer a lot so?? During my time with the computer the mainboard got broken first, then the hinge and plastic off the screen, severe overheating and now the charging outlet is barely working unless you're holding the charger in exactly right position. My warranty just expired so it's not that old. BAD product, and not satisfied with the support.
October 2, 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to share your experience with us here on Trustpilot.
I'm sorry to hear about the issues you've encountered with your computer and the frustration this has caused. I completely understand how disappointing it must be to experience repeated problems, especially when they impact the everyday usability of the device.
When a product is sent for service, the authorized technicians assess the reported faults and carry out repairs based on their findings. In your case, the hinge and screen housing issues were repaired, but I understand your concern that the overheating problem appears to remain unresolved.
If the device is still experiencing excessive heat, performance issues, freezing, or charging problems, that is certainly not the experience we want for our customers.
I would recommend you to come by the store with your product so we can take a look at it.
We apologize for the inconvenience and appreciate your feedback.
Kind regards,
Nora
Customer Care Center
Absolute rip-off
Absolute rip-off! Ridiculous hidden fees and zero compatibility!
Review:
I am extremely disappointed and frustrated with the service and the hidden costs. The delivery alone cost an outrageous 650 DKK, but that was just the beginning of the scam. They charge you extra for literally everything!
They actually dared to charge me 400 DKK just to unplug the old appliance from the wall, and another 400 DKK just to take away the cardboard packaging. It is a complete joke and an absolute rip-off.
To make matters worse, the appliances they sell are not even adapted to Danish standards. You pay a premium price only to find out you have to go out and buy separate adapters and plugs on your own just to make the machine work.
A total nightmare from start to finish. Save your money, avoid this place at all costs, and buy somewhere else where customers are treated with respect, not as walking wallets!
October 1, 2026
Unprompted review
Reply from Elgiganten A/S
Hello
Thanks for taking time out of your day to give us a review on Trustpilot.
We understand that it can be frustrating when the service you bought feels like it wasn't enough or what you had expected. We apologize for that.
We charge an amount for the delivery since it costs money to transport the products to your address and the amount can vary based on the time of the delivery.
The reason we offer and charge extra for services is simply for those who dont want to do it themselves. It is completely voluntary and we simply offer to install the products for you, so you can save time. We charge for the services since they are not a part of the delivery.
We sell separate adapters for major appliances, since there are different adapters needed for different products. For us to install a product we need to make sure that there is a grounding, so it is safe to install the product.
We would love to take a look at your order and see if there is anything we can do. If you send us a mail on: social.ccc@elgiganten.dk, with the order number and a link to this trustpilot, we can look at the order and see if there is anything we can do.
Despite the unpleasant experience i wish you a very nice day!
Best regards
Anton
Elgigantens Customer Care Center
Easy and fast
Easy to order and ready to pick up in less than an hour. Very good experience and service.
September 30, 2026
Reply from Elgiganten A/S
Dear MC,
Thanks for taking your time to review us here.
We're pleased to hear about the positive experience with our Click & Collect-service.
I hope to see you again in the future and wish you a lovely day!
Kind regards
David
Elgigantens Kundecenter
I waited for 3 months for Elgiganten do…
I waited for 3 months for Elgiganten do with my broken Dyson that stop work after 14 hours when I just buy it and still ignore me for whole month where I try to go to shop in lyngby and I send 3 emails and 2 calls totally ignored nice going best 3 months of experience with expensive produkt and I even try to go in shop totally nothing can’t do anything can’t return money and I have 2 years of insurance so that’s how insurance works don’t even give a shit nice service waited for so long for nothing and wasted money 2,5k in the trash
September 29, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Vitalijus
Thanks for taking time out of your day to give us a review on Trustpilot.
I am very sorry to hear about your experience and completely understand why you are frustrated. It is not the level of service we want to provide to our customers.
I understand that your Dyson stopped working after only a very short period of use, and that you have now been waiting for several months without receiving a satisfactory resolution. I also understand your frustration regarding the lack of communication, despite your emails, phone calls, and visits to the store.
I have personally followed up with Dyson once again, as they have previously confirmed that a replacement product would be sent to you. We are currently waiting for their response, but please be assured that we will not simply leave the case without an update.
If Dyson is unable to provide a clear timeframe or a satisfactory resolution, we will review the case further to determine what options may be available to help resolve this matter.
I understand that this situation has caused both inconvenience and disappointment, especially given the value of the product and the insurance coverage you purchased. Thank you for your continued patience, and I will contact you again as soon as I receive an update.
Have a nice day!
Best regards
Ansgar
Elgigantens Customer Care Center
Ease of Ordering
All the options and using gift card was easily available on website.
September 29, 2026
Reply from Elgiganten A/S
Hello Dharmender
Thank you very much for taking your time to write this review!
We really appreciate your positive feedback and we are happy to hear that it was easy for you to use a gift card on our website. We hope that you enjoy your product!
If you have any feedback on how we can make sure we get the last star next time, then feel free to give us some more feedback on this mail: social.ccc@elgiganten.dk.
I wish you a nice day.
Best regards
Anton
Elgigantens Customer Care Center
I am trying to get my invoice and now…
I am trying to get my invoice and now is impossible to access to my account as a business.
September 16, 2026
Reply from Elgiganten A/S
Hello Aurora,
Thank you very much for taking the time to leave us a review on Trustpilot.
I am very sorry that you did not receive your receipt and that you were unable to access it through your profile due to a system error.
We are constantly striving to improve, and we actively use our customers' feedback to help us do so.
I have now resent the receipt to your email address, and I hope that you have received it.
Despite this unfortunate experience, I wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Service
Good selection of games and accessories for Switch 2
Good selection of games and accessories for Switch 2 with decent prices
September 25, 2026
Reply from Elgiganten A/S
Hej
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience lived up to your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a wonderful day!
Kind regards,
Nora
Elgiganten Customer Service Center
Reply from Elgiganten A/S
Hej Marcin
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience lived up to your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a wonderful day!
Kind regards,
Nora
Elgiganten Customer Service Center
Excellent service from David
I had an issue with my laptop and visited Elgiganten today. David in customer support was kind, professional, and genuinely helpful. He resolved the issue, and I left the store happy. Thank you, David, for your excellent customer service!
September 25, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Masi
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience lived up to your expectations. We hope you will enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a wonderful day!
Kind regards,
Nora
Elgiganten Customer Service Center
Reply from Elgiganten A/S
Hello Lindal
Thank you very much for taking your time to write this review.
We are very happy to hear that you are pleased with the fast delivery of your order. We hope that you are happy with your product as well.
We appreciate the positive feedback and we hope you have a wonderful day!
Kind regards
Anton
Elgigantens Customer Service
Reply from Elgiganten A/S
Hello Victor,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry if you experienced horrible service in relation to your latest delivery of washing machine and dryer.
We had trouble delivering the first time because there was no parking option.
The second time we were unable to come in contact with you.
I can now see that we have delivered your machine, and that we have refunded you for the services we didn't do.
I appreciate that you shared your experience with all of us.
I wish you a nice day.
Best regards
Tilla
Elgigantens Customer Care Center
________________________________________________
Hi Victor
Thanks for taking time out of your day to update your review on Trustpilot.
I am saddened to hear that you still haven't received your refund for the services as promised.
if you wish for us to investigate your cause further you just need to send an email to social.ccc@elgiganten.dk. This mail needs to include an order number, a link to this review and a picture of your bank statements, then we can look into your case and help you further.
I hope you provide us this information, so we can investigate the case further, and make sure that you receive the amount you were promised
I wish you a very nice day
Best regards
Ansgar
Elgigantens Customer Care Center
Worst services ever
Worst services ever. Everytime we go to the store at any location , no one pays attention , first need to find a person to ask my question and at last no one really wants to sell anything and they prefer to simply say , either it’s sold out or it’s not in our stock . No one really put efforts to sell anything or try any alternative options .
September 20, 2026
Reply from Elgiganten A/S
Hello Akriti
Thank you very much for taking time to write us a review.
We apologize a lot if the service was not to your expectations. We can understand that it can be frustrating.
Another time you can also contact our customer service, if you would like to buy a product. You can see everything about our customer service on this link: https://www.elgiganten.dk/kundeservice/kontakt-os
We thank you very much for your feedback and we hope that you will let us give you a better experience another time.
Despite the unpleasant experience i wish you a very nice day!
Kind regards
Anton
Elgigantens Customer service
It’s a great way to discover gadgets
It’s a great way to discover gadgets, compare prices, and place orders without having to spend a lot of time researching everything yourself.
The support team is also excellent. They take the time to understand your questions and provide helpful answers to any doubts you may have.
September 21, 2026
Reply from Elgiganten A/S
Hi Anurodh,
Thanks for taking your time to review us.
I am happy to hear about the positive experience with our support and product advice.
We always strive to offer a helpful service and are pleased to hear your feedback.
I hope to hear from you again and wish you a lovely day.
Kind regards
David
Elgigantens Kundecenter
Reply from Elgiganten A/S
Hej Marius,
Tak for din anmeldelse.
Vi er kede af at se, at du har haft en oplevelse. Da der ikke fremgår yderligere oplysninger i anmeldelsen, har vi desværre ikke mulighed for at undersøge, hvad der er gået galt.
Hvis du har lyst til at uddybe din oplevelse, er du meget velkommen til at kontakte os på social.ccc@elgiganten.dk. Så vil vi gerne se nærmere på sagen.
God dag.
Venlig hilsen
Benjamin
Elgigantens Kundecenter
I pre-ordered an iPhone 18 Pro on the…
I pre-ordered an iPhone 18 Pro on the first day. I chose the click & collect option, which would be available on the 24th of September. Today, I can see that several stores in Copenhagen, including the one I chose had the phone available for click and collect in just 2 hours, it doesn’t have available stock anymore but other stores still have. What’s the point of purchasing on pre-order then? To be the last one to get the phone? Pre-orders should be the FIRST ones to get it. I’ll check the possibility of cancelling my order and getting it from another store (not Elgiganten).
September 19, 2026
Unprompted review
Reply from Elgiganten A/S
Hi Victor,
Thank you for taking the time to share your experience.
We understand why this situation feels frustrating, especially when you placed a pre-order and then noticed availability showing in stores.
Without access to your specific order details, we cannot comment on the exact circumstances of your order. However, one possible explanation is that your order was placed as a delivery to a selected store rather than as a reservation of stock already allocated to that store. In these cases, the order is fulfilled from our central warehouse and shipped to the chosen store for collection. As a result, the order is handled separately from the store's local inventory, and stock that later becomes available in a store is not automatically reassigned to existing orders.
We acknowledge that this can feel confusing, particularly for highly anticipated Apple launches where demand often exceeds the initial supply available. We understand your expectation that a pre-order should provide the best possible chance of receiving the product as early as possible.
If you would like us to investigate your case further or discuss the options available to you, including a possible cancellation, please feel free to contact our customer service team: social.ccc@elgiganten.dk with your order number and we will be happy to take a closer look.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Very disappointing warranty and refund experience
My warranty/return case has been ongoing since 25 June 2026.
I am very disappointed with how Elgiganten has handled my warranty case.
My TV was defective and could not be repaired, and Elgiganten agreed to refund the purchase price of DKK 18,000 after the TV was returned.
The main problem has been getting Elgiganten to collect the TV. On the first collection attempt, the delivery team arrived but refused to take the TV because I did not have the original packaging. I had already informed the Elgiganten Herlev store that I no longer had the original box, as the TV was purchased around a year earlier, and I had been told this would not be a problem.
After many emails and calls, another collection was arranged. It was then rescheduled to 15 September, and I was told that the delivery team would call approximately 30 minutes before arrival. I kept myself available, but nobody called and nobody came to collect the TV.
Customer Service has apologized several times and said that the case has been escalated and prioritized, but I am still waiting for the TV to be collected and for my DKK 18,000 refund.
I have cooperated throughout the entire process and made the TV available for collection. I simply want Elgiganten to collect their TV and complete the agreed refund.
I hope Elgiganten will now take responsibility for resolving this case without any further delays. I will update this review if and when the matter is resolved.
June 25, 2026
Unprompted review
Reply from Elgiganten A/S
Hello Chaudhry,
Thanks for taking time out of your day to give us a review on Trustpilot.
I want to apologize for the handling of your credit case. That is a fault from us.
The reason we couldn't take the TV with us the first time, was because the TV should be protected when we transport it.
We have then tried to pick up your TV with another delivery company. Since we have used another delivery company, I can't see what has gone wrong the last time.
I can see Herlev has helped you a lot in this case. I have contacted managers from Herlev and our own delivery department, so we can find a solution as fast as possible.
We want to help you further. You're therefore more than welcome to write to us on social.ccc@elgiganten.dk with an order number and a link to this review, then we can help you find a satisfying solution.
I appreciate, that you shared your experience with us.
I wish you a nice day.
Best regards
Tilla
Elgigantens Customer Care Center
Tak for easy order process
Tak for easy order process; now looking forward for the product ordered.
September 15, 2026
Reply from Elgiganten A/S
Hello Petru,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's nice to read, that you experienced your latest online order was an easy process.
I hope, that you'll enjoy your new iPhone 18 Pro Max!
Your positive feedback is valued, and I appreciate that you shared it with all of us.
I wish you a nice day.
Best regards
Tilla
Elgigantens Customer Care Center
Non existing customer service
Bad service, refusing return an item, within the 14 days. No explanation, just redirected to customer support, stillvno answer.
August 18, 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm sorry if you experienced bad service, if we refused to return an item with no explanation and if you haven't received an answer from customer support.
I can see, that you have linked to an order on a watch. If the packaging has been opened or the seal has been broken you loose the return right on watches.
Our customer care center is in a busy period. So if you've sent an email and have gotten no response, then it's because we have a lot of mails in queue.
I appreciate, that you shared your experience with us.
I wish you a nice day.
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I apologize, if our website hasn't been straightforward with the price options on smartphones.
I can see, that you have bought an outlet product. It's not always there exist multiple outlet products, therefore there isn't always different prices.
If you have questions about our prices, you can also contact us on (+45) 70 80 70 70 on weekdays between 08.30-18.00.
I appreciate, that you shared your experience with all of us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.