I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
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Ordered Samsung Odyssey G5 monitor. Received Philips Sonicare toothbrush instead.For several days Elgiganten and Bring have been sending me in circles between each other. They keep giving wrong inf... See more
Company replied
Great - really good ordering process, great service at pickup and a good price too. Coming from the UK, where this is only just getting as good and the brick and mortar shops are disappearing, it was... See more
Company replied
Unlike other stores, one can always find a sales assistant to help and they are always very knowledgeable, friendly and eager to spend as much time as needed to find the right product that one is look... See more
Company replied
Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
145K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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I’ve purchased a few different items…
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range of products. In my experience, they generally stand behind their warranty, though support can vary a bit on a case-by-case basis. Overall, a reliable store with solid deals.
June 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Elgiganten A/S
Hello Gudmundur,
Thank you for taking the time to leave a review on Trustpilot.
We are delighted to hear that you had a positive experience with our online store.
We wish you a great day.
Kind regards
Marcus
Elgiganten Customer Service
Good service, good price.
Great - really good ordering process, great service at pickup and a good price too. Coming from the UK, where this is only just getting as good and the brick and mortar shops are disappearing, it was really nice to have this option.
July 12, 2026
Reply from Elgiganten A/S
Hello Nic,
Thank you for taking the time to leave a review on Trustpilot.
We are delighted to hear that you had a positive experience with both our store and our staff. It is great to know that our Click & Collect service contributed to making your experience a good one.
We wish you a great day.
Kind regards,
Marcus
Elgiganten Customer Service
I paid extra for a delivery that should…
I paid extra for a delivery that should have arrived today but never did. I stayed home all day waiting for it, and it never showed up. Terrible delivery service.
July 23, 2026
Reply from Elgiganten A/S
Hello Thomas,
Thank you for taking the time to leave a review on Trustpilot.
First and foremost, we are sorry that your package was not delivered to your home as expected. We understand that this is disappointing, and as a gesture of goodwill, I have refunded your shipping costs.
We hope this helps improve your overall experience with us.
We wish you a great day.
Kind regards
Marcus
Elgiganten Customer Service
Fast and reliable
July 21, 2026
Reply from Elgiganten A/S
Hi Daniel,
Thank you very much for taking the time to leave us a review on Trustpilot.
I am delighted to hear that you had a positive experience with us.
We truly appreciate your kind feedback, and I hope you will enjoy your new product for many years to come.
Have a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
Received toothbrush instead of ordered monitor – extremely poor service
Ordered Samsung Odyssey G5 monitor.
Received Philips Sonicare toothbrush instead.For several days Elgiganten and Bring have been sending me in circles between each other. They keep giving wrong information (claiming the package is still at pickup point even though I already received the wrong item at home).Very unprofessional handling of a clear warehouse mistake.
I just want my money back.Order number / tracking: 370727790062497187
(attaching screenshots)
July 21, 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I'm sorry to hear that you have received the wrong product.
I have taken a closer look at the case and can see that we contacted the store that shipped the item earlier today.
You can expect to hear back from them latest tomorrow, so for now I would kindly ask you to wait for their response.
If you do not receive any further updates, please feel free to contact us at social.ccc@elgiganten.dk.
Simply include your order number so that we can easily find your order.
I wish you a great day.
Kind regards
Ellen
Customer Care Center
Good service!
July 19, 2026
Reply from Elgiganten A/S
Hej Luis,
Mange tak fordi at du tager dig tid til at anmelde os på Trustpilot.
Det glæder mig, at din oplevelse med os var god.
Vi sætter stor pris på din positive feedback, og jeg håber at du får stor glæde af dit nye produkt.
Du må have en dejlig dag.
Med venlig hilsen
Slim
Elgigantens Kundecenter
I needed a new computer after my old…
I needed a new computer after my old one broke suddenly and was able to pick one up in an hour. Service was organized and simple.
July 18, 2026
Reply from Elgiganten A/S
Hi Kristina,
Thank you for taking the time to share your feedback.
We are glad to hear that we were able to provide the service you needed in your unfortunate situation. We look forward to support you again another time if needed.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re satisfied with your purchase at Elgiganten.
I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
A good experience
July 14, 2026
Reply from Elgiganten A/S
Hi Carsten,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a very pleasant day.
Kind regards,
Mikkel
Elgiganten Customer Service Centre
Best products, best prices and the greatest staff.
Unlike other stores, one can always find a sales assistant to help and they are always very knowledgeable, friendly and eager to spend as much time as needed to find the right product that one is looking for. I will shop no where else for electronics, appliances and/or whatever Elgiganten sells. Other competitors may sell the same brand name products but only this store has the staff to be there when needed. Best products, best prices and the greatest staff. You won't be disappointed. Randers Sø store best around.
July 14, 2026
Reply from Elgiganten A/S
Hi Philip,
Thank you very much for taking the time to leave us a review on Trustpilot.
I'm delighted to hear that you have consistently had such positive experiences with us. That is exactly the kind of experience we strive to provide for all our customers.
We truly appreciate your positive feedback, and I hope you will enjoy your new product once it arrives.
Have a wonderful day!
Kind regards,
Slim
Elgiganten Customer Centre
Ordered a click and collect item which…
Ordered a click and collect item which was on stock in the shop. However, my order was cancelled because it was not on stock afterall. Might be a webside glitch or an employee who couldn't find the item.
July 14, 2026
Reply from Elgiganten A/S
Hi Jonas,
Thank you very much for taking the time to leave us a review on Trustpilot.
I am very sorry to hear that you did not receive your order due to an inventory error. This was never our intention.
Unfortunately, on rare occasions, inventory discrepancies can occur despite our best efforts.
We are constantly striving to improve, and we actively use customer feedback to help us do so.
Despite this disappointing experience, I hope you have a good day.
Kind regards,
Slim
Elgiganten Customer Centre
Easy click and collect process- helpful staff
There was a great promotion on the vacuum I bought and the pick up was easy. The staff were very helpful seeing the device was too heavy and provided assistance :)
July 14, 2026
Reply from Elgiganten A/S
Hi Sara,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m delighted to hear that you had a positive experience with us and that you received a warm welcome from our store staff.
We truly appreciate your kind feedback, and I hope you enjoy your new product for a long time to come.
Have a wonderful day!
Kind regards,
Slim
Elgiganten Customer Centre
One month delivery...maybe
One month delivery...maybe
I can see that its just one star review these days. So dont shop here. I ordered something and after agreed 3 weeks of delivery...lets wait another 2
So temu i guess.
Not the first lame experience though. Got a 15000 dkk laptop some 10 years ago and i saw that its not new when i opened and saw the scratches on the screws. Instead of an apology i got an attitude from some 12 years old "manager" using snappy voice to go with "well, what do you want me to do"
Just stay away from this shop. Go to power, spend 50 dkk more and have a happy life
June 25, 2026
Reply from Elgiganten A/S
Hi Nick,
Thank you very much for taking the time to review us on Trustpilot.
I am very sorry that you have not received your order as planned. This is certainly not the experience we intended to provide.
I completely understand how frustrating this situation can be. However, the delay is due to the fact that we have not yet received the shipment from the manufacturer. When the manufacturer postpones the delivery, there is unfortunately little we can do beyond keeping you informed about the situation.
Despite this disappointing experience, I wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Center
I had a very good experience buying…
I had a very good experience buying online! Now I'll wait for the order! It's the first time I'm buying from this online store! 😊
July 10, 2026
Reply from Elgiganten A/S
Hi Daniel,
Thank you very much for taking the time to review us on Trustpilot.
I am delighted to hear that you had a positive experience with us.
We truly appreciate your kind feedback, and I hope you will enjoy your new product once it arrives.
Wishing you a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
Staff’s attitude left much to be desired
The order itself was processed fairly quickly, but the staff’s attitude left much to be desired.
They treated me rather dismissively; I even felt uncomfortable. Judging by the fact that I was speaking English, they didn’t treat me the same way they treated the woman in front of me, who was speaking Danish—they even smiled at her and wished her a good day. I guess I didn’t deserve that :)
July 11, 2026
Reply from Elgiganten A/S
Hi Teo,
Thank you very much for taking the time to review us on Trustpilot.
I am very sorry to hear about the unpleasant experience you had in the store. That is certainly not acceptable.
We place great importance on providing the best possible service to all our customers, regardless of diversity or language barriers, and we continuously strive to meet that standard.
Naturally, this is not the kind of experience we want our customers to have, and we will use your feedback as an opportunity to improve.
Despite your disappointing experience, I wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Center
Very good
Very good, i thought the product come later but they are so on time and packed very carefully
June 20, 2026
Reply from Elgiganten A/S
Hi Quynh,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m delighted to hear that you had a positive experience with us.
We truly appreciate your kind feedback, and I hope you enjoy your new product for a long time to come.
Have a wonderful day!
Kind regards,
Slim
Elgiganten Customer Center
Great service and advice
Click and collect worked well. Staff in the Naestved branch were very well informed and very helpful
July 3, 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's very nice to read, that our click and collect worked well, and that the staff in Næstved were very helpful and well-informed.
I hope, that you'll enjoy your new Macbook!
Your positive feedback is valued, and I appreciate that you shared it with all of us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Good service
July 7, 2026
Reply from Elgiganten A/S
Hej
Mange tak for at du har taget dig tid til at dele din oplevelse med os.
Det glæder mig at høre, at du er tilfreds med at handle I Elgiganten og at din oplevelse har levet op til dine forventninger. Vi håber at du bliver glad for dit nye produkt!
Din positive feedback er værdsat, og vi sætter stor pris på, at du har valgt at dele den med os.
Jeg ønsker dig en rigtig god dag.
Med venlig hilsen
Mikkel
Elgigantens Kundecenter
Service in the store
July 7, 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry to read, if you experienced bad service at the store regarding your latest collect at store ordrer.
If you have any feedback regarded to the store, then you're more than welcome to write to us on social.ccc@elgiganten.dk with an ordrer number and a link to this Trustpilot, then we can inform the store on how to improve ourselves.
I appreciate that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
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