I had an agency plan paying $2,400 a…
I had an agency plan paying $2,400 a year for several years, and the customer service was absolutely terrible. Every response felt automated or bot-generated, and trying to cancel or downgrade the plan was far more difficult than it should have been. They make you jump through endless hoops just to make simple account changes.
If I’m paying $2,400 a year, I expect responsive and professional customer support. Unfortunately, that was not my experience at all. I cannot recommend this service unless they seriously improve their customer service and cancellation process.
