ESET US Reviews 

14,475
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,267 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the reliable protection, noting that the software runs smoothly in the background without slowing down their computers or causing unexpected issues during daily use. People also mention that the platform is straightforward to install, featuring a clean layout that makes navigating security options simple and accessible for everyone. Some reviewers were not happy with the subscription renewal process, pointing out difficulties when trying to turn off auto renewals or manage account details on the website. Consumers additionally noted challenges regarding customer service, specifically mentioning the lack of available telephone support when they required direct assistance from agents.

What people talk about most

Product

People report positive experiences with the product, highlighting its dependable protection and small... See more

User experience

Customers consistently note ambiguous experiences with user experience, highlighting both positive and... See more

Subscription

Reviewers highlight ambiguous experiences regarding the subscription process. While loyal customers praise... See more

Service

Reviewers mention positive feedback about service, expressing appreciation for courteous representatives and... See more

Customer service

Users describe ambiguous interactions with customer service, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I don't have any major issues as it's easy to navigate and understand. BUT (and there's always a 'but') sometimes I feel like it's an overkill on the security. Name brand grocery stores really don't... See more

Company replied

Rated 4 out of 5 stars

As an advancing senior, I found most access not particularly user-friendly, in terms of technology driven business. Most seniors, a large number of your clients, are simply not tech-saavy. So, my a... See more

Company replied

Rated 4 out of 5 stars

Really good antivirus, small footprint, easy to forget it's running most times. Annoying false Pup warnings thought and to exclude them you need an AI to dig down deep amongst the menus to find its lo... See more

Company replied

Rated 5 out of 5 stars

Honestly, my computer would have been hacked if not for the ESET, even before I open any communication it will ask me do you think that this message belong here? We don't think but decide. Other times... See more

Company replied


Company details

  1. #171 of 349 best companies in Software Company
  2. #38 of 58 best companies in Computer Accessories Store

Written by the company

For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(14,475)

2,053 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

E-Set loads quickly and is very much in…

E-Set loads quickly and is very much in the background when doing its job.

September 1, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're pleased to hear that ESET loads quickly and provides reliable protection while running quietly in the background.
Thank you for choosing ESET and for placing your trust in us.

Rated 5 out of 5 stars

since i am 80 years old now its hard to…

since i am 80 years old now its hard to get used to new euipment and tools . but your services are just what i needed to use this new thecnology ( AI)

September 1, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're delighted to hear that ESET has helped you feel confident using new technology and provided the protection and support you need.
Thank you for choosing ESET and for placing your trust in us.

Rated 5 out of 5 stars

Updating and scanning is frequent

Updating and scanning is frequent. Identifying potential harmful websites quickly.

August 29, 2026
ESET US logo

Reply from ESET US

Hello Deena, thank you very much for your feedback. We are happy that you chose ESET to protect your device :)

Rated 5 out of 5 stars

I've been with ESAT for several years…

I've been with ESAT for several years now and I have no complaints what so ever. I tell everyone about ESAT. My Son in Law is the one that told me about ESAT because, He uses ESAT in all of His business and He couldn't be more happy with it. I wouldn't change for anything, Thank You very much ESAT!

August 31, 2026
ESET US logo

Reply from ESET US

Hello Brenda,

thank you very much for your feedback. We are happy that you are using our solutions :)

Feel free to contact our support team if you have any questions.

Rated 5 out of 5 stars

ESET is at least as good as the reviews…

ESET is at least as good as the reviews we read - it is fast, unobtrusive, and very powerful. I feel our digital equipment is very well protected.

August 31, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're delighted to hear that you've found ESET fast, reliable, and unobtrusive while providing the protection you need. It's great to know that you feel confident your devices are well protected. Thank you for choosing ESET.

Rated 5 out of 5 stars

Excellent!

Eset was recommended when I bought my laptop years ago; I never heard of it but I'm not "techy" so I took his suggestion. It has been top notch, I get occasional security updates (summaries) and it is constantly monitoring, noted by the little "e" in the corner. I've not had one issue since I bought the laptop and installed this, and renewed it one year ago. Excellent!

August 30, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're delighted to hear that ESET has provided reliable protection and peace of mind over the years. It's great to know that our security updates and continuous monitoring have helped keep your laptop secure. Thank you for your trust and for choosing ESET.

Rated 4 out of 5 stars

I don't have any major issues as it's…

I don't have any major issues as it's easy to navigate and understand. BUT (and there's always a 'but') sometimes I feel like it's an overkill on the security. Name brand grocery stores really don't have to be questioned. The worse that could happen is that someone tapped a digital coupon on an item I wasn't going to buy that week. lol I'm a senior and I take longer to learn my way around apps and then forget the next time I enter. Overall I feel secure with Eset and for now plan on staying with it. I didn't
check the 'I'm happy to receive' at the end of this as I don't know what Trustpilot is.

August 29, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're pleased to hear that you find ESET easy to use and that it helps you feel secure online. We also appreciate your comments about security notifications and understand that some alerts may feel unnecessary at times. Thank you for your trust and for choosing ESET.

Rated 5 out of 5 stars

Honestly I recommend them over all these other ones and they are affordable

Honestly, my computer would have been hacked if not for the ESET, even before I open any communication it will ask me do you think that this message belong here? We don't think but decide. Other times they will detect fowl email and let me know that they have blocked it and should exit from there. ESET is my life saver and lifeline till date, from the day we first purchased it.

August 29, 2025
ESET US logo

Reply from ESET US

Thank you for your feedback. We're delighted to hear that ESET has helped keep you protected over the years and that our security alerts have been valuable in identifying potential threats. It's great to know that ESET continues to provide the security and peace of mind you rely on. Thank you for your trust and for choosing ESET.

Rated 5 out of 5 stars

Stellar protection

Eset has provided stellar protection over the years. My technology has been safe from breach. I have spoken with representatives several times throughout my extended years to find courteous, helpful service.

August 29, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're delighted to hear that ESET has provided reliable protection for your devices over the years.
We're also pleased to know that our support representatives have been courteous and helpful whenever you've needed assistance. Thank you for your continued trust in ESET.

Rated 5 out of 5 stars

Great software and worth the costs.

Of all the antivus software apps I've used over the last 40 years, without any question E-Set is by far the best ... and relatively simple to use. Great software and worth the costs.

August 28, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're delighted to hear that ESET stands out as the best antivirus solution you've used and that you find it simple to use. We appreciate your trust in ESET and are glad to know you feel it's worth the investment.

Rated 5 out of 5 stars

I have been using Eset for many years…

I have been using Eset for many years and have been very happy with the protection I receive.
If I have any questions their staff is very helpful . I have told many people about them

August 5, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're delighted to hear that you've been happy with ESET's protection over the years.
We truly appreciate your recommendations and are pleased to know that our Support Team has been helpful whenever you've needed assistance. Thank you for your continued trust in ESET.

Rated 4 out of 5 stars

I have been protected

I have been protected. My problem lies with not knowing what computer and tablets are covered being that 2 to 3 are not supposedly being used by me and not knowing what is and what isn't. I have 5 allowed, but 3 not used. The numbers don't help me know what they are, old computers or tablets? I know I have a computer and a laptop computer, but what are the other3?

September 1, 2025
ESET US logo

Reply from ESET US

Thank you for your feedback. We're glad to hear that ESET has been keeping you protected.
If you're having trouble identifying which devices are linked to your subscription, please don't hesitate to contact our Support Team at https://helpus.eset.com/, where our specialists will be happy to help you review your devices and subscription details.

Rated 5 out of 5 stars

Eset simply put

Eset simply put, does the job. I feel well protected with them and use their application always. Joe

August 28, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're pleased to hear that ESET continues to provide the protection and peace of mind you're looking for. Thank you for your trust and for choosing ESET.

Rated 5 out of 5 stars

No viruses.

August 27, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're pleased to hear that ESET has helped keep your devices protected from viruses. Thank you for choosing ESET and for placing your trust in us.

Rated 5 out of 5 stars

great protection

great protection, no worries.

August 27, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're pleased to hear that ESET provides the protection and peace of mind you're looking for. Thank you for choosing ESET and for trusting us with your digital security.

Rated 4 out of 5 stars

ESET catches everything

ESET catches everything! I feel very secure with it. The only complaint I have is that VPN is extra $. I'm retired and on a fixed income. It would be a solid 5 stars if I could have VPN without paying extra for it.

August 27, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're delighted to hear that ESET helps you feel secure and protected online.

Please note that ESET VPN is included with ESET HOME Security Premium and ESET HOME Security Ultimate at no additional cost.

If you have one of these subscriptions and need assistance accessing the VPN, please contact our Support Team at https://helpus.eset.com/ or call us at 1-866-343-3738, and we'll be happy to help.

Rated 4 out of 5 stars

Really good antivirus

Really good antivirus, small footprint, easy to forget it's running most times. Annoying false Pup warnings thought and to exclude them you need an AI to dig down deep amongst the menus to find its location to do that as its buried deep within.

July 31, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're pleased to hear that you find ESET effective, lightweight, and easy to use.

We're sorry to hear about the difficulties you've experienced with PUA/PUP detections. If you need any assistance managing these settings, please don't hesitate to contact our Support Team at https://helpus.eset.com/, they will be happy to help.

Rated 5 out of 5 stars

ESET offers a Terrific User Experience

Because your platform requires very little of my time and, so far, has worked flawlessly. I know that IT companies are constantly tweaking, and it's exhausting. But I love that you do the back room work without forcing your customers to constantly change and adapt.

August 27, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're delighted to hear that ESET provides the reliable, hassle-free protection you're looking for. It's great to know that you can stay protected without having to constantly adjust settings or adapt to frequent changes. Thank you for your trust and support.

Rated 5 out of 5 stars

ESET is the best

ESET is the best. They have no equal. They have stopped every attempt to hack into our computers.

August 27, 2026
ESET US logo

Reply from ESET US

Thank you for your feedback. We're delighted to hear that ESET has helped keep your computers protected and secure over the years. Thank you for your trust and for choosing ESET to safeguard your digital life.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look