Eufy Reviews 

I can't find detailed videos on setting up the lock I purchased

I hesitate to install it until I know more

Beef #1) It took about a week to get the camera and there were no tracking updates.
Beef #2) The only included instructions were about how to mount it. You need to download the app, charge the device and you need the camera in your hand to link it. BEFORE you mount it. Why provide barebones instructions that make the process frustrating and difficult?
Beef #3) Input the serial number into the app and it shows a different camera. WTF? This is supposed to be a tech company!
Beef #4) I get a notice that the camera has spotted something. I check the app and it shows nothing. Spinning wheel, then nothing. 30 minutes later the video shows up.

So far our two E340 doorbells are working well with one eufy chime2. We can see the outside of our front door and rear door without any issues, even when not at home. We have not yet experienced notifications of packages being delivered. The doorbell sounds loud enough inside.

You bothered me with your stupid follow up

Easy installation

Love that these cameras are easy to set up, solar charged and there’s no monthly fee!!

Solid camera performance, still too slow in reacting, but they all are.

If you have a brick house or a house with plaster walls or a house with over 2500 sq. ft. do not buy these cameras . Wifi will have so many problems .

No real problem setting up Doorbell seems to be working fine after setting up activity zones Only wish familiar faces didn’t trigger a response every time my wife and I ago out back door which is often So far I would recommend my system to others

So far so good;I am not tech savvy,but the SoloCam S-340 exceeded expectations once easily installed and operating. I had purchased the combo home base/camera package several months ago, the only two difficulties was figuring out how to stop the alarm every time there was a motion.Customer support is much to be desired as It was automated,but I needed a human to talk to so I still don't know how to use the cameras to their optimum capabilities.

I click "don't show this message again" every time I use the app..
That's not how it suppose to work right???!!!
Worst app I've ever used.

Postage was free. Fast and efficient!

The worst, sent 2 robots to clean never worked parts missing weeks waiting. Just stay away best option. They just could not care

Great product and seamless purchasing experience.

Zero customer support, you are required to have a base station to make several of their cameras operational, however; after 10-11 months the base station dies. Twice now and another $299 a year for new one. Last year I thought it may of just been an accident so purchased new one. Now I’m forced to reconnect all devices again.
This year they are going in garbage 8 cameras and the system is terrible.

Total inconsistency! I even had AI help me make adjustments in the activity area zone, had to turn off AI tracking, increase sensitivity. It never picks up coming out of the garage or coming into the driveway? Yet it was picking up cars coming and going in the street. Then made that adjustment. I find it very difficult to deal with. Not happy!!

Item arrived ahead of schedule. Easy to install and getting running..

I purchased a Eufy S1 Pro directly from Eufy's official website in November 2025. At the time, this was one of Eufy's flagship premium robot vacuum models, and I paid a premium price expecting premium product quality and customer support.

Over time, I experienced recurring issues with the robot dropping dirty water and debris. When I contacted support, I was advised that dirty water might be seeping into the system and was given troubleshooting instructions. Unfortunately, those recommendations did not resolve the problem.

Approximately nine months after purchase, a more serious hardware failure occurred. The rear clean-water inlet detached while the robot was undocking for a cleaning cycle, rendering the unit unusable. When I initially contacted customer support, the issue was not properly documented, requiring additional follow-up and another support interaction before the claim was processed.

After reviewing the case, Eufy informed me that the unit could not be repaired. However, instead of offering a comparable replacement, I was first asked to wait several months for a refurbished S1 Pro replacement. When I expressed concern about the wait time and refurbished replacement, Eufy offered a refurbished E28 as an alternative.

My concerns are:

The original product was a premium flagship model, yet the replacement option offered is not a like-for-like replacement.
The replacement being offered is also refurbished.
I have been without a functional product for an extended period.
The proposed solution would result in approximately three months of lost product usage while awaiting resolution.
Eufy has not clearly provided warranty assurances that would give confidence in accepting a refurbished replacement unit.

As a customer, I believe a premium product that fails during the warranty period should be supported with a more reasonable and timely resolution. I am disappointed that the available options are a months-long wait for a refurbished replacement or acceptance of a different refurbished model.

After all this I accpet the E28 refurbished model finally they come back and say it is out of stock too and i need to wait for it to stock . At this point I lost complete trust on their customer service

This experience has significantly reduced my confidence in Eufy's product support and warranty handling.

Our experience with Eufy customer service has been extremely disappointing.

We contacted Eufy because our S1 Pro breast pumps are not reliably charging in their charging case. Despite this being an essential product that my wife relies on for pumping and breastfeeding, getting a replacement has been incredibly difficult.

Communication is slow, the support hours have made resolving the issue difficult from the U.S., and the process has stretched across multiple days with repeated back-and-forth rather than quickly replacing a product that is clearly not functioning properly.

This isn't a vacuum or another household device that can simply be left unused while waiting for support. A breastfeeding mother depends on her pump multiple times every day. When one of the pumps doesn't charge overnight, it can disrupt an entire pumping schedule. Having the replacement process then take days only compounds the problem.

For a company selling products specifically to breastfeeding mothers, I expected much more responsive support and a straightforward replacement process when essential equipment failed.

Based on both the product failure and the difficulty getting timely help, I would not recommend Eufy products after our experience.

So, this pump is great for being on the road, if you’re busy, need to multitask. But, the pouring mechanism is net the best. A supportive bra is key, but these will spill if you bend over too far. Breastmilk also gets trapped between the opening and the chamber to the duckbill. Great for extra sessions. There is a learning curve and the company should supply buyers with a “how to” video.