Everyone Active Reviews 

In isolation, the quality of instructions provided to children during swimming classes is good, and the facilities at Royston Leisure centre are good also.

However, they don't monitor your child's development or progress properly, and you have to have a challenging conversation with teachers and their development officer when it's time for your kid to go up a level.

If you are prepared to go through this frustrating experience then go ahead, otherwise I'd advise on a swim teaching service that pays proper attention to the development of your child.

Great for kids classes. Very glad to see good progress on both daughters, who started from zero, with water confidence and learning swimming. Many thanks to Akram and Vlad for their patience and helping them.

I use the houghton regis sports centre mostly for the swimming facilities,centre is easy to access using phone app to scan through the barriers,
For swimming the changing area is clean and plenty of lockers and changing cubicles swimming pool area is clean and the water quality seems to be checked regularly.

So we went to Watford central, I’m a member of the gym and I usually go to Hemel leisure centre but we were in Watford this time so thought we would give it a go. It was just funny. The parking situation is wild. You have to remember a code to get out or you’re in there forever - nobody tells you either. It’s just a surprise once you’re in the carpark.
We booked the “family swimming” session to take our little baby, we didn’t expect much, but it seemed to just be adults doing laps around the learner pool. I tried to borrow a pool float from the side and I was told off by the 12yo lifeguard because “they’re only for classes” I wasn’t going to steal it… the class would still have been able to use it. The app doesn’t make it clear who you need to pay for either, so I had paid the extra for my husband and my baby as it says “adult” or “junior” but it doesn’t give you the option to select “under 3s” which the person on reception told me was free. No offer of a refund though for the junior admission I’d paid for.
The whole thing was just a bit of a shambles, I know it’s a gym swimming pool not a “fun” one but the app should make it clear what a “family swimming pool session” really is and I’m sorry but if there’s a tiny baby with two parents what’s the harm in borrowing a small float for 30minutes? …

Lovely staff and a warm friendly atmosphere. Great selection of classes and ever improving facilities…

Always an enjoyable visit to the gym. Generally very tidy & well kept. Staff frequently cleaning & replenishing as necessary. Good level of air con & background music

Great no problems at all

Well managed session. A lot happening to upgrade the facility overall.
The Team on reception both upstairs and down are friendly and welcoming.
Useful help and guidance offered particularly in the Wellness sessions.
A bit frustrating that the customers are not allowed to book and pay for a session two weeks ahead - company policy decision - not the faut of front line staff. So if you are on holiday for two weeks you miss out potentially on your preferred session time and usual group of people.

I was so disappointed with the customer service. There is no customer service at all. It's a joke. The worst customer service in whole Europe.
The staff member doesn't know anything about the products and services they offered. I was passed from one person to another and they all provided me with the wrong information.
I would not recommend it at all.
I had to research the information on Westminster council website, show them that I am entitled to concession. Then the young woman at the membership area called someone then apparently she added the concession to my card. She didn't apologise, didn't acknowledge me as a customer, at any point she didn't greet me as I had to deal with her twice. Very rude and unprofessional.
Would not recommend this gum at all.

Attended laser tag party would not recommend. Host was barely there, explaining none of the rules to the 5year olds playing. She promised them a final round then cancelled it to go and have a chat. Drinks and cups were allowed to run out generally not hosted at all by staff. Half of laser guns were out of use so members of party couldn't play

Cant get help woth issues. They didnt cancel my swimming lessons snd took another three months. I also bought the yearly membership at graves so my two children could have junior membership. When everyone active took over they never gor their memberships and i am still trying to get a himan to sort it.

Firstly, this is about Everyone Active Higher Level / Systems Management.

Contacting any of the local centres by phone is a nightmare. The central call system, takes the call, then rings off after 2.45 minutes repeatedly and daily. I've tried it repeatedly. It's not staffed properly or run properly.

Secondly. There is nowhere on the Everyone Active System where a review can be left. I have found that all staff at local levels are very helpful, but trying to contact or review the overall/ central management is impossible.

Thirdly. There is an enquiry form on the Everyone Active App. This is very limited in the headings re. What one can enquire about. Furthermore, clearly Everyone Active has a long way to go to improve their communication nationally. And as it's a Nationwide Service with facilities around the country, this means that contacting any local centre is problematic and not possible by phone.

everyone active in petersfield taro leisure centre, the recpetionist was very rude, swimming is virtually impossible due to classes and is expensive. can only swim 1 hour unless very early in morning most days and cost £8.00. They seem more interested in making money than peoples health and do not support concessions except elderly. very disappointing centre with no response to emails

Staff were very friendly however having been at the Porchester gym once I would advise anyone who is serious about fitness to avoid the place . Just have a look at the men's changing room ( the state of the carpet leading to them ,benches ) ,extremely cold and unwelcoming . The equipment is ok for a cheap gym ,layout not convenient (many different levels ) ,no proper mat or suitable stretching area ,very old bikes downstairs , not seen any resistance machine for biceps curls or triceps . Only plus no loud music . The state of men's changing rooms and carpet in my case is enough to put me off forever .Besides I have asked for a cancellation of my membership and a writing document saying they are cancelling my direct debit and here after being very proactive when they wanted me to join ,no reaction so far .

Welcoming and very efficient staff. Great facilities for all. High standard of cleanliness.

The staff at Royston Leisure Centre
were very helpful and friendly, especially Chloe. She’s lovely and very efficient . Will highly recommend.

Very confusing & no support.
Paid for a visit to the gym but no confirmation. Nobody answers the phone so cant get any answers to any of my questions even via email. On benefit so needed to find out how to try and get myself active again but bad experience. No response to emails first and no confirmation of my booking online today!

Dear Management Team,

I am writing to make a formal complaint about the way my son and I were treated when we attended the gym yesterday.

When I signed my son up to attend the gym with me, I was specifically told that, because the online junior and parent booking system had been removed, we could simply turn up together and inform reception that we were there to use the gym.

Based on this information, we attended yesterday at approximately 4 pm, expecting to be able to exercise together as explained to us when we signed up. However, my son was refused entry because there were no spaces available. We were told that the normal supervised session was also fully booked until 5 pm.

I understand that gyms have capacity limits and safety procedures to follow. However, the problem is that I was given different information when I signed my son up, and we relied on that information when planning our visit.

More importantly, my son has additional needs and struggles to cope with unexpected changes and disappointments. He can only attend the gym with me, so being turned away without a suitable alternative was particularly distressing for him and left us both extremely disappointed.

Had we been told that we still needed to book a place or that entry could not be guaranteed, we could have made alternative arrangements rather than turning up expecting to be admitted.

I am disappointed that no suitable solution could be offered, particularly given the circumstances and the information we had previously received.

I would like you to investigate why we were given this advice when my son could not subsequently access the gym as promised. I would also like clarification on the arrangements for parents attending with juniors now that the online booking system has been removed.

Please explain what measures can be put in place to prevent this happening again and how you can ensure that my son can access the gym with me without unnecessary uncertainty and distress.

I hope you will take this complaint seriously and provide a satisfactory response.

Kind regards,

A concerned parent and gym member