I ended up paying almost double what the website told me, and they never show the total cost including taxes upfront; you only find out about the taxes when you pay for the flights. Also, they changed... See more
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I was attended by Elisa Garcia. She provided excellent service, was very friendly, spoke Spanish very well, explained everything clearly, and guided me on what to do. She was always ensuring that the... See more
Company replied
I had a fantastic experience with Ray. From the moment he reached out, he was friendly, attentive, and incredibly helpful. He listened to my concerns, responded promptly, and went above and beyond to... See more
Well I had a good experience because after I book online and could not proceed I contract the agency and message with Lucia Sanchez and that agent stay online with me assist and book new flight for me... See more
Company replied
Company details
Written by the company
Estamos en el mercado que atiende a una gran cantidad de clientes acumulando recuerdos, alegría y recuerdos imborrables. Nuestro aforismo es brindar la mejor perspectiva a nuestros clientes a un costo asombroso con la ayuda de nuestra inmensa organización y experiencia en todo el mundo. Nuestra motivación son nuestros clientes, cuyos deseos nos dan la voluntad de llevarlos al lugar más lejano del Globo. Ofrecemos alas a tus fantasías y las transformamos en realidad que permanece contigo toda tu vida en el recuerdo. Seguimos transmitiendo actualizaciones de viajes, ofertas, avisos y mucha más información sobre viajes. Respaldamos que todos deben viajar una vez al año con su presupuesto deseable al destino de sus sueños. Reunimos a nuestros expertos en viajes para apoyar y guiar a todos los pasajeros y clientes, para brindarles la mejor asistencia 24x7, con los menores cargos.
Contact info
SAS 169 Department City/Municipality, Bogota DC, Colombia
- +1-682-255-8959
- customerservices@expertosenvuelo.com
- expertosenvuelo.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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It was the best experience
It was the best experience
Octavio helped me a lot
Absolutely horrible service
Absolutely horrible service, thought the price listed was going to be my final cost for flight, then I was told I had to pay an additional 1000$. When I asked to cancel the representative said he already charged my card when I never agreed on even paying 1000$ more. They refuse to let me cancel, they refuse to let me get the flight confirmation number. Horrible service, representative Jesus is a crook.
Servicio absolutamente horrible. Pensé que el precio anunciado iba a ser el costo final de mi vuelo, pero luego me dijeron que tenía que pagar $1,000 adicionales. Cuando pedí cancelar, el representante me dijo que ya había cobrado mi tarjeta, aunque yo nunca autoricé ni acepté pagar esos $1,000 extra.
Se niegan a dejarme cancelar y también se niegan a darme el número de confirmación del vuelo. Pésimo servicio. El representante, Jesús, es un estafador.

Reply from Expertosenvuelo.com
Misleading Pricing
Stay away from this company.
They advertised one fare, then contacted me claiming it was no longer available and tried to charge substantially more. When I asked to cancel, I was told I would lose my money unless I accepted a different flight. Feeling pressured, I agreed, only to discover additional charges afterward.
I attempted to cancel within 24 hours, but the company refused to help.
In my experience, this is a classic bait-and-switch. I have disputed the charges with my credit card company and cannot recommend doing business with Expertos en Vuelo.

Reply from Expertosenvuelo.com
I ended up paying almost double what…
I ended up paying almost double what the website told me, and they never show the total cost including taxes upfront; you only find out about the taxes when you pay for the flights. Also, they changed my itinerary compared to what I had chosen on the website. LUCIA GARCIA was very friendly, but I wasn’t satisfied with the service provided by the company because it's misleading from start to finish.
I found a Different experience but the…
I found a Different experience but the person who helpped me was very kind and helped me. Nice Service by Christiano Rodriguez.
This website is a complete scam
This website is a complete scam. Do not use. Ticket not issued. Wasted an hour with my bank and the airline getting the charge reversed and credit card cancelled. Any positive reviews on here are clearly fake.

Reply from Expertosenvuelo.com
Morena was extremely helpful
Morena Rodriguez was extremely helpful, professional, and responsive
Expertos en ESTAFAS.COM
Expertos en ESTAFAS.COM
Pagas un precio, tiquete de ida y vuelta, te lo cobran y luego dicen que falta un monto para terminar de comprar, el tema es que ese monto son 2 veces más!!
Nos atendió una tal "Lucia Garcia" obvio era una estafadora con acento francés. Al no completar el otro pago empezó a acosarnos, llamadas, correos, nos mandó un link según ella para pagar el resto y que luego nos hacían la devolución.
Lo otro es que cuando se paga emiten un recibo que dice UNITED UNITED.COM US el cual es falso ya que llamamos directamente a la aerolínea y no había nada reservado.
Scam EXPERTS.COM
You pay a price for a round-trip ticket, they charge your card, and then they claim that an additional amount is required to complete the purchase. The problem is that this extra amount is more than double the original price!
We were assisted by someone called "Lucia Garcia" — obviously a scammer with a French accent. When we refused to make the additional payment, she started harassing us with phone calls and emails. She even sent us a link, claiming it was to pay the remaining balance and that we would later receive a refund.
Another issue is that when the payment is made, they issue a receipt that says "UNITED UNITED.COM US," which is false. We contacted the airline directly, and they confirmed that no reservation had been made.

Reply from Expertosenvuelo.com
Lucia Garcia was very helpful
Lucia Garcia was very helpful, thanks for your help.
Lucía García helped me booking my…
Lucía García helped me booking my ticket. Good job!
Scammers
These people at Expertosenvuelo are so desperate for money that even when your card as declined for the amount they put on the internet they take part payment this is unbelievable and tell you to go borrow from family the rest to pay for the ticket that they double up on price, seriously just leave the people money so they can go search for cheaper ticket. My husband was going abroad for his father funeral and the woman Garcia have no sympathy keep telling me to go borrow money or use another card I insist I have no more money and she has no heart she told me I’m not getting back my money. O God of heaven pour out your wrath upon them.
Do these reviews go to the right persons thou because their must be some law that guide how these people operate.
I advise that persons don't use these…
I advise that persons don't use these people to book their flight, they are dishonest and appears to be scammers based on how they operate. How can you display the price for a ticket and after you book, they call you to say the ticket is twice the amount, when you are unable to pay, they try to take all of your money after you try to cancel. God is going to deal with you all for your dishonesty. The lady who dealt with me her name is Garcia she is rude and arrogant hangs up the phone on me on several occasion even call me on private number. God is going to deal with you lady.
Lionel is Awesome
What made my experience exceptional, was the support I received from Lionel. He was not only professional, but he was extremely kind, patient and worked really hard to resolve my problem. It is not often that this type of customer service is given but Lionel truly is a five star employee!
Scam
I was the victim of a scam while trying to change a Lufthansa flight.
I searched online for a Lufthansa phone number and found one that appeared to be an official Lufthansa contact. When I called, the person who answered confirmed that I had reached Lufthansa.
I asked to change my flight. The change was processed, but I was asked to pay an additional €100 on top of the normal change fee. When I questioned the price, I was told that this was a penalty fee because I had already checked in.
Because I was under time pressure and very stressed, I paid the amount. During the call I was also asked to confirm that I would not request a refund, which I unfortunately agreed to.
At no point during the conversation was it made clear to me that I was not speaking with Lufthansa. The employee identified himself as “Pedro” and told me that if I had any problems, I would need to call the United States (from Europe), because he would be my only contact person.
The first payment attempt failed, so a second attempt was made.
After I found out that I did not talk to Lufthansa and had a look at Trustpilot, I tried contacting the company via the email address that appears in several negative Trustpilot reviews, but I never received a reply and my money was not refunded.
Instead, another attempt was made to charge my card again for €100. I have now blocked my card.
I strongly advise others to be extremely careful when searching for airline phone numbers online and make sure that it is not a company like this one.

Reply from Expertosenvuelo.com
Trip to Canada
I got a call and the agent Alvin Martin who walk me through the entire booking on March 3 2026. It was simple and easy to use the company.
Dispute problem
Alvin Martin helped me very efficiently and with patience to resolve a problem with my ticket payment and reservation.

Reply from Expertosenvuelo.com
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