Fasthosts Internet Reviews 

22,228
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 8,629 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff for going above and beyond to resolve technical issues quickly and efficiently. Consumer support teams are widely described by people as incredibly reliable, patient, and knowledgeable, consistently ensuring a completely seamless and highly reassuring customer experience. However, some customers also noted occasional difficulties, frustrations, and limitations when working with online tools and website management features. Some people also mentioned encountering specific technical challenges when trying to complete domain transfers or website updates independently without direct agent assistance.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as efficient, reassuring, and extremely... See more

Customer service

Consumers find customer service to be exceptionally positive, praising support agents for going above and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient support, professional... See more

Website

Users describe ambiguous interactions with website performance and setup, noting they needed assistance with... See more

Response time

Customers had great satisfaction with the response time, frequently highlighting that issues were resolved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a Fasthost customer for over 15years and I have found their services transparent, reliable and good value. Today I needed to make some changes to my hosting package. I spoke to Drix on the... See more

Company replied

Rated 5 out of 5 stars

Very quick response, Climen understood what I needed and took time to explain and give me a step by step. I also had Ian initially taking my query which i then lost contact with as I had to take a pho... See more

Company replied

Rated 5 out of 5 stars

Contacted Fasthosts to query an upcoming invoice. Spoke with Glenn Contawe, who looked up our account and immediately helped get it fixed. No fuss, he just sorted it out. Great service

Company replied

Rated 5 out of 5 stars

Rhea Loyao was very polite and helpful and I felt she was working with my best interests at heart, which was great. We examined several solutions together and she got me exactly what I needed and I w... See more

Company replied


Company details

  1. Web Hosting Company
  2. also in
  3. Cloud Computing Service
  4. Cloud Storage Service
  5. DNS Provider
  6. Email Service Provider

Written by the company

Fasthosts is a leading web hosting provider. Innovation drives our business: we've been designing new ways to give our customers complete control of the internet, since our inception in 1998. Based in the UK and operating 24/7 from our dedicated UK data centres, we keep over 1 million domains running smoothly and ensure over 42 million emails are delivered safely each day. All our services can be self-managed through our Fasthosts control panel. Services include domain names, shared web hosting, business-class email, dedicated servers, VPS, secure online storage, online backup, and more. We also maintain a highly successful reseller channel and partner programme.

Fasthosts Internet Details

Written by the company

Our Promise to You

Commitments that add value to you and that you can trust.

Commitments that add value to you and that you can trust.
At Fasthosts we believe in making commitments that are of value to you, and that you can trust. We want you to be assured that you are in safe hands and that we care about you and your business. There is, of course, still lots for us to do. As we continue to listen and learn from customers, we’re sure our charter will continue to adapt and grow.

Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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Asks customers to review

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4.8

All reviews

(22,228)

8,392 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PuTTY Fix

PuTTY Fix - was sorted by Trix and even though he went above and beyond on reflection I think it might have been user error (OOoop!) But well done

October 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Hi had a great experience with Fasthosts today. Chet listened to my technical query and was able to guide me through the process required to resolve my issue. Great job!

October 18, 2026
Unprompted review
Rated 3 out of 5 stars

Enrico was helpful and friendly and…

Enrico was helpful and friendly and sent a follow-up email that was useful, but I still don't understand the problem I contacted them with or how to resolve it. I will probably follow up next week.

October 14, 2026
Unprompted review
Rated 5 out of 5 stars

Starting a new business needed website…

Starting a new business needed website hosting and email domain i called as I couldn't figure it out i got put through to Madel, Firstly the best customer service received listened, Helped me and went through it all and resolved each issue she was Professional, Polite and Understanding. It was 10/10 experience as I prefer to speak to humans and this excellent customer care rarely exists but it does with Fasthost highly recommended if you need your personal Email, Domain Names, Website Hosting reliable and very helpful and big thanks to Madel for the service excellent service.

My email and website domain was active within minutes and got a great offers for start ups.

October 17, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer support

I wanted to downsize my account as I'm retiring & closing my business, and Louie Gee came up with a great deal, which I accepted immediately. Better than I could have hoped for, thanks Louie!

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Dealing directly with Josh in Sales he got my domains moved, setup and the services I wanted all done within an hour or so. It's by far the best experience I've had with a hosting company in a very long time.

I'd highly recommend Fasthosts if you're looking for a provider with great prices but more importantly fantastic customer service.

October 15, 2026
Fasthosts Internet logo

Reply from Fasthosts Internet

Dear Shaun,

Thank you for such a kind review, and for recommending us. We’re delighted Josh got your domains moved, set up and your services in place so quickly, and it means a lot to hear it’s the best experience you’ve had with a hosting company in a long time. I’ll make sure Josh gets your kind words.

If you need anything else with your hosting in future, we’re always here to help.

Best regards
Eleanor

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