Experience was seamless and easy. The chat bot understood when I asked questions outside of the transaction and the money arrived really quickly! I will definitely use it again!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The transaction was quick and easy AND the dollar was paid BETTER than many other companies. Trut me I checked. I want more foe my money and the people I love in Mexico 🇲🇽 I will definitely use it... See more
I love this app, it's very economical. I used to pay $10 for each transaction $0-$1000. Now I only pay $2.99. What's best is that the recipient has the money $$$ within minutes regardless if sent to a... See more
Company replied
Just used Félix to send money back home and honestly it was super easy and fast! The app is clean, the process was smooth, and I got updates every step of the way. Great rates too. Definitely sticking... See more
Company details
Written by the company
Con Félix, puedes enviar dinero desde EE.UU. a Latinoamérica a través de WhatsApp. Sin filas y sin descargar aplicaciones. Creado para latinos por latinos. Solo ingresa a felixpago.com. Mándale un mensaje a Félix, y juntos lograremos tu éxito, mensaje tras mensaje.
Contact info
201 S Biscayne Blvd suite 1989, 33131, Miami, United States
- +16693333549
- ayuda@felixpago.com
- felixpago.com
3.8
Great
474 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't use OXXO
While sending money to a Mexican bank account went successful. Unfirtunately it didn't happen like that when I tried sending money through " OXXO". The beneficiary tried several stores and none of them have 3000.00 pesos . Then I changed the store to Soriana; therefore the beneficiary got less money. I reported it to FELIX and they said " oxxo charged a fee" a fee for what?, if they did not provide any service beside of frustration. Good business. Envie dinero a Mexico para cobrarse en tiendas oxxo, ninguna tenía la cantidad de $3000 pesos mexicanos. Entonces pedí el cambio a tienda soriana. Y por ese cambio la cantidad bajó como si hubiera sido mi culpa. NO LOS RECOMIENDO!
May 22, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
Hola Luz,
Lamentamos mucho las molestias que esto les causó. Queremos aclarar que la falta de efectivo en OXXO depende de cada tienda y es ajena a nosotros. Asimismo, al cambiar el cobro a Soriana, el sistema reajusta el monto según las condiciones de la tasa.
Entendemos que puedan existir dudas y queremos revisar tu caso a detalle con nuestro equipo.
Por favor, apóyanos respondiendo el formulario que te enviamos por Trustpilot, o si lo prefieres, escríbenos directamente por mensaje privado en Facebook o Instagram para darte una solución.
Quedamos atentos a tu mensaje.
Reply from Félix Pago - Envíos de dinero por WhatsApp
¡Muchas gracias por tu reseña! En Félix, tu tranquilidad es nuestra prioridad número uno. Nos alegra mucho que confirmes que somos una plataforma confiable y segura. ¡Gracias por elegirnos!
Love it!
Love it!. It easy, secure and real Quick to get the money to my loves one!!!
April 7, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
We love to hear that! Thank you so much for trusting us to get your money to your loved ones quickly and securely. Knowing that we make the process easy for you is our biggest motivation.
FELIX PAGO IS TOTAL SCAM. STAY AWAY FROM THEM!!!
This is a scam platform. Use them at your own risk. Someone gained access to my card details and transferred money from my account using Felix Pago so I reached out to report the fraud through Whatsapp (note that this is the only means of contacting them) and they hacked the computer the Whatsapp is installed in, got my bank login detains and tried to steal some money again from me. If I hadn't been fast in contacting the bank to lock my account, I would have lost everything. IS A SCAM!!
Before they come with some bullshit explanation, these are the transaction IDs.
Transaction IDs:
S386058216400982 (1497.99 Stolen)
S386058222127814 (1497.99 Stolen)
February 26, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
Thank you for your comment. Félix has robust systems and controls to detect and block fraudulent activity. While no platform is completely immune to fraud, we take every possible measure to prevent and stop the use of stolen payment methods and protect our users. Additionally, for your protection, we strongly recommend following the security measures found at this link: https://www.felixpago.com/en/help/que-hacer-si-fuiste-victima-de-fraude-y-consejos-para-mantenerte-seguro
Please check your Trustpilot inbox and complete the form we provided. We want to investigate this immediately to help you secure your information.
I love that its easy and quick to send…
I love that its easy and quick to send money and whenever I have a question, the customer support is effective and very kind to solve it!
March 4, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
We love this, Luiza! Our team works hard to be not only fast and easy but also the kindest support you've ever had. Knowing that we solved your questions effectively makes our day. Thanks for trusting Félix for your transfers.
Fast, Simple, and Reliable
The fastest, simplest, and most convenient way to send money back home. It just works.
March 30, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
Fast, simple, and convenient, that's the Félix way! Thank you for sharing your experience, Gabriel. We’re proud to help you send money back home with ease.
See you on WhatsApp!
Bad company
Hello, I am Fabio Zapata, a sender of money to Colombia, I did have a very bad experience with Felix due to their un competence to send money to Colombia, they wore asking me for a screen shot of personal data of the destination account that where the automatic abono where able, that it’s a very wrong requirement to sent money, that it’s something not trustful and a really bad excuse to performance a simple task, I won’t recommend the use of this platform at all.
March 28, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
Hi Fabio, we apologize for the frustration caused by our verification requirements. At Felix, we take the security of your funds and international regulations very seriously. Sometimes, we request additional confirmation of the destination account to ensure the Abono Automático is correctly set up, avoiding delays or misdirected funds. To help us investigate your case further, please complete the form we sent you through Trustpilot.
We want to review your experience and provide you with a clear explanation as soon as possible.
My experience using Felix is great…
My experience using Felix is great because I can send money without thinking that someone can steal my money is so secure and confident. Felix is so easy to use it is like speaking with a friend, Felix is the best app to send money it is cheap and it does not charge tax.
March 26, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
We are so happy to hear that! Building that sense of security is our priority because we know how hard you work for your money. Thank you for trusting us to send your money home safely!
Reply from Félix Pago - Envíos de dinero por WhatsApp
That’s what we love to hear! We strive to make every transfer easy and efficient, so we're thrilled that our speed caught you by surprise. Thank you for choosing us to send money home!
The worst service ever is scam they…
The worst service ever is scam they adds saying $20.30 per dollar and at the end they end up sending it for $18.30 scammers thefa
March 13, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
Hi Team DC, we want to clarify that Felix is a fully regulated and legitimate service; we are not a fraudulent institution. We would like to investigate why you experienced this discrepancy in the exchange rate. We have already sent you a form via Trustpilot to collect your information. Please fill it out so we can review your case thoroughly and provide a clear explanation. We are here to help.
Me ha ido muy bien
Me ha ido muy bien, rápido, fácil,buena tasa de cambio, me encanta
Recomendada
March 12, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
Nos alegra muchísimo saber que tu experiencia ha sido excelente. Nuestra meta es que siempre encuentres esa combinación de rapidez, facilidad y una buena tasa de cambio en cada envío. ¡Gracias por recomendarnos!
It does what it promises
It does what it promises, super easy and fast way to send money to Mexico through whatsapp
March 10, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
Thank you, Fermin! We know that when it comes to supporting your loved ones, every minute counts. We're thrilled to hear you're enjoying our lightning-fast service through WhatsApp. 🩵
Excellent service
Excellent service, easy and fast to use. Money is transferred in minutes.
February 12, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
Thank you for your feedback, Manuel. Our goal is to provide a seamless experience where speed and security go hand in hand. We are proud to be your trusted choice for sending money quickly and easily.
See you next time!
Reply from Félix Pago - Envíos de dinero por WhatsApp
We truly appreciate your feedback, Oscar. Knowing you consider us the best service motivates our team to keep improving. See you on WhatsApp for your next transfer!
Best app to send money to where it…
Best app to send money to where it needs to go. Great app for me and my Family
March 6, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
Thank you for the 5-star review, Eloy! We take great pride in being the best and most reliable option for you and your family. Ensuring your money gets 'where it needs to go' safely and quickly is our top priority.
We appreciate your trust! 🩵
i like how easy and fast the experience…
i like how easy and fast the experience is
February 27, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
We love hearing that, Jennifer! 🚀 Our goal is to make sending money as easy as sending a WhatsApp message. We're glad you enjoyed the fast experience!
Thanks for choosing Félix.
Reply from Félix Pago - Envíos de dinero por WhatsApp
Awesome! Thanks for the 5 stars, Claudia. It’s great to know we met your expectations for a safe and speedy service. We’re always here to help you via WhatsApp!
This app is awesome
This app is awesome, I love because is very fast and safety is the most important to me, I like and I recomendered so much
March 5, 2026
Unprompted review
Reply from Félix Pago - Envíos de dinero por WhatsApp
Awesome! We're glad you enjoyed the experience, Lorena. Security is indeed our #1 priority, followed closely by speed.
Thank you for choosing Félix and for your kind recommendation! 🩵
Reply from Félix Pago - Envíos de dinero por WhatsApp
Thank you for highlighting the security of our process, Patrick! We want every transfer to be a stress-free experience for you. 🩵
Reply from Félix Pago - Envíos de dinero por WhatsApp
Qué bueno que disfrutaste de la experiencia Félix. 🩵 Nuestra meta es que enviar dinero sea tan fácil como enviar un WhatsApp. ¡Seguiremos aquí para ti!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.