Finder Reviews 

This financial service company is such a crook that if I could rate it zero stars I would. My experience is exactly the same as others have posted on Trustpilot meaning if you sign up for a bonus through them with a particular bank you will be marked ineligible as soon as the time nears to receive your bonus. This company will absolutely not respond to your emails and has cut off or never had any other way to communicate with them which is quite intentional. Finder.com is run by scam artists and they know exactly what they are doing in getting you to sign up for a bonus offer because they get their commissions and have zero intention of giving you your bonus even though you have met all eligibility requirements. This site should be shut down for good by whatever legal action is necessary to prevent these scam artists from ripping off hard working people trying to make their money work for them. Finder's response to post on here exposing the public to what they actually are is absolutely sickening. They know precisely what they are going to do to rip you off and all their pathetic smooth talking is just a cover for their crime of blatant false advertising.

Still functioning well for me. All should accept that larges web based companies share the same business model: For each customer lost, 5 new ones appear. Adam Smith should be churning in his grave.... "consumer sovereignty" is no longer a virtue in our "free market capitalism" system.

E-mailed Finder on June 19th and still no resolution to my problem. Haven't heard back since July 13.

FINDER, Why has no one emailed me since July 13th? Please instead of replying on here, find any of my many e-mails and respond to my problem, which is simple. This should take a few minutes.

I’ve now done 3 different offers with this joke of a site (started all around the same time), and automatically marked ineligible on all of them.

I will NOT be using this site ever again or referring anybody.

I created a Neo savings account, a Scotiabank savings account and a BMO account and ALL 3 times, had to manually follow up and email them TIME AND TIME AGAIN, because even 4 weeks after the “payment date”, I have not heard a single thing back and neither has my friends who I referred.

At this point, Finder owes me $200 in gift cards and it’s the worst company I’ve ever trusted in my life. Do yourself a favor and save the headache- DONT USE THIS WEBSITE

I will be telling everyone of my experience and advising all my friends never to touch this disgusting website. I will also be filing a complaint to Consumer Protection BC and screenshotting every thread I have, given the overdue payment by over 3 weeks.

Update to the absurd message below: I OBVIOUSLY HAVE ALREADY EMAILED YOU, there’s just never a reply nor does my issue ever get resolved. Absolute pathetic customer service

Sometime May, 2026 I entered the promotion from finder.com whereby an eligible person who opens a rewards checking account with CCU (Consumers Credit Union) subject to the fulfillment of certain requirements is entitled to receive courtesy of finder.com a $150 digital gift card as reward. I therefore made certain that I fully complied with the requirements during the promo period. Thereafter, I checked my finder.com dashboard only to find out that I was not eligible for it. I therefore sent them a detailed email on 8/2-3/2026 as to why I should be eligible for the reward. On 8/4/2026 I received an email from them indicating that I have been approved for the CCU promo reward and that the fulfillment date was set for 8/7/2026. Since my finder.com dashboard has not been updated to “Ready to Claim” on 8/7/2026 as they have mentioned I emailed them on said date to remind them that my dashboard still indicates Not Eligible. Thereafter since I still have not received a reply I sent them another email on 8/10/2026 to
remind them of the overdue reward fulfillment date. I have not received any response from them since then. Since the company was non-responsive at all I was left with no other option but to file a complaint with the WA state Attorney General's Office of Consumer Complaints to seek redress. Update: I submitted my scathing review on 8/13. After I logged on to my finder.com account on 8/14 to check for any reward update, I found out lo and behold that my reward has been updated from Not Eligible to Ready to Claim. As previously instructed I clicked it and that I should expect to receive an email from their partner tremendous.com for further instructions about redemption. As of this writing, I still have not received any email from tremendous.com. I will try to post any further update.

This appears to be an outright scam. I signed up for a bank account and funded it according to the requirements of a $200 bonus offer from Finder. After the "pending period", Finder inexplicably says I'm ineligible for the bonus. The "Chat to us" link to dispute it doesn't work, and the email buried at the bottom of their website hasn't responded to me.

Edit in response to reply:
It took you 34 minutes to respond to my review here, but it's been over a week and you still haven't replied to my emails. Why is damage control on TrustPilot so much more important than the responding to actual customers?
(the answer is that Finder is a scam, and they need to publicly pretend it isn't to keep new victims coming in)

Complaint Against Finder – Failure to Honor Advertised Reward, Failure to Respond to Customer Support Request, and Non-Functional Support Chat

I am submitting this complaint regarding Finder's Rewards program and my unsuccessful attempt to resolve this matter directly with Finder.

On 08th June 2026, I opened a Consumers Credit Union account through Finder's promotional offer advertising a $150 reward.

After completing the promotional requirements, my reward status in Finder Rewards was marked as "Not Eligible." I believe this determination is incorrect and requested a manual review.

On July 29, 2026, I contacted Finder Rewards by email, explained the situation, and requested that my eligibility be manually reviewed.

As of today, I have not received any response, acknowledgment, or explanation regarding my request.

I also attempted to contact Finder using the "Chat to our team" option displayed on their website. Unfortunately, this support feature still does not function. Clicking the chat option does not open a chat window or provide any way to contact a representative, leaving customers without the advertised support channel.

Notably, Finder previously stated in response to an earlier BBB complaint that this issue had been fixed. However, I verified it again today, and the chat support feature remains non-functional.

As a result:

My reward remains marked as "Not Eligible."
Finder has not responded to my customer support request.
I have received no explanation regarding why I was determined to be ineligible.
The advertised "Chat to our team" support option remains non-functional.
I have been left without any meaningful way to resolve this issue.

I have retained documentation supporting my complaint, including:

proof that I opened my Consumers Credit Union account through Finder's promotional offer;
screenshots showing my reward status as "Not Eligible";
a copy of my email sent to Finder on July 29, 2026 requesting a manual review;
screenshots demonstrating that the "Chat to our team" feature still does not function;
additional documentation demonstrating that I completed the promotional requirements.

Additionally, I have found numerous public reviews from other Finder users describing similar experiences, including rewards being marked as "Not Eligible" without explanation and customer support requests going unanswered. This raises concerns that my experience may not be an isolated incident.

I attempted in good faith to resolve this matter directly with Finder before submitting this complaint. Unfortunately, after waiting more than a week without any response, I have no reasonable alternative but to seek assistance through the Better Business Bureau.

I respectfully request that Finder:

Conduct a manual review of my reward eligibility.
Provide a written explanation if they believe I do not qualify for the promotion.
Correct the "Not Eligible" status if it was assigned in error.
Pay the advertised $150 promotional reward if I have met all of the promotional requirements.
Respond to customer inquiries within a reasonable timeframe.
Repair or remove the non-functioning "Chat to our team" support option so customers can actually contact support as advertised.

I appreciate BBB's attention to this matter and hope this issue can be resolved promptly, fairly, and in accordance with the terms of Finder's advertised promotion.

!!!!Update — August 14, 2026: Finder publicly responded to my review on August 5 and promised a full manual review of my eligibility for the $150 Consumers Credit Union reward. Nine days later, the issue is still unresolved. I have not received the $150 reward or any clear explanation. I also followed up directly on August 10 and received no response. I am still waiting for Finder to honor its commitment and resolve this issue.

Three weeks since I signed up for an offer that is still awaiting confirmation, and ten days since I contacted support and got no reply. I suppose this site works for some people, but so far it doesn't work at all for me.

I signed up Kraken crypto company through Finder.com I was supposed to get bonus of $150 if I deposit and trade crypto for $550 I met all the requirements but Finder rejected my bonus I provided all the proofs of my account and trade if crypto and emailed them but I never heard from them even after writing several time Not only that since I bought bitcoin It has fallen 30% so I lost money in the trade Had I not signed up for Kraken through Finder I wouldn’t have lost money I signed up through Finder fir bonus which I never received

After my review here and contacting Finder. They found I met my requirements and were kind enough to approve my bonus

**Complaint Against Finder – Failure to Honor Advertised Reward, Failure to Respond to Customer Inquiries, and Lack of Functional Customer Support**

I am submitting this complaint regarding Finder's Rewards program and my unsuccessful attempts to resolve this matter directly with Finder.

On **June 2, 2026**, I opened a **Consumers Credit Union** account through Finder's promotional offer advertising a **$150 reward**.

Shortly afterward, my reward status in Finder Rewards was marked as **"Not Eligible."** I believe this determination is incorrect and requested a manual review.

I contacted Finder Rewards on the following dates:

* July 11, 2026
* July 13, 2026
* July 20, 2026

As of today, I have **not received a single response** to any of these emails.

I also attempted to contact Finder using the support option displayed on their website. Finder advertises a **"Chat to our team"** feature; however, clicking this link does absolutely nothing. The chat never opens, leaving customers without the advertised support channel.

As a result:

* My reward remains marked as **"Not Eligible."**
* Finder has ignored multiple support requests.
* The advertised chat support is non-functional.
* I have received no explanation regarding why I was determined to be ineligible.

I have retained evidence supporting my complaint, including:

* proof that I opened my Consumers Credit Union account on June 2, 2026;
* screenshots showing the reward status as "Not Eligible";
* copies of all unanswered emails sent on July 11, July 13, and July 20;
* screenshots (and, if requested, a screen recording) demonstrating that the "Chat to our team" support feature does not function.

Additionally, I have found multiple public reviews from other Finder users describing very similar experiences, including rewards being marked as "Not Eligible" without explanation and repeated support requests going unanswered. This suggests that my experience may not be an isolated incident.

I attempted in good faith to resolve this issue directly with Finder before submitting this complaint. Unfortunately, after multiple unanswered requests over nearly two weeks, I have no reasonable alternative but to seek assistance through consumer protection channels.

I respectfully request that Finder:

1. Conduct a manual review of my reward eligibility.
2. Provide a written explanation if they believe I do not qualify.
3. Pay the advertised $150 reward if I have met the promotional requirements.
4. Respond to customer inquiries within a reasonable timeframe.
5. Repair or remove the non-functioning "Chat to our team" support option so customers can actually contact support as advertised.

I appreciate your attention to this matter and hope this issue can be resolved promptly and fairly.

I applied for a Finder promotional cash-back offer. I met the advertised eligibility requirements, but Finder denied the bonus without giving any valid reason. Their "chat" feature they suggest using to resolve the issue is non-functional. I sent them three follow-up emails with proof of meeting all requirements; they ignored the first two emails and after sending further proof that they requested, have not responded with any resolution, corrected the eligibility, or sent the reward they promised.

I did a Finder offer to open an account at Consumers Credit Union, make one or more deposits, keep it open for 60 days, and get paid $150. I opened my account, met all the the requirements, and was surprised when I went back to Finder to see "not eligible" when I should have been paid out.

If you read the terms closely, finishing the offer is actually designed to be impossible. The offer on Finder was open for signups from April 15th to May 15th, HOWEVER the eligibility for the promo is only reviewed on June 15th. So this means unless you clicked through the offer on the very first day, you cannot possibly meet the terms of having your account open for 60 days by June 15th. Why keep it open for another month then? The offer also said it would be paid out July 15th, so why not evaluate on a rolling 60 day basis?

The icing on the cake is that I've emailed Finder twice over the past month about this offer, and they just ignore it, I've gotten no response from their usrewards email address, not even an automated "we've received your email" message. Just silence. Additionally, the chat link on their site does nothing, it's just broken. There is no way to talk to anybody at this company.

I believe Finder got paid by Consumers for my signup and they're just keeping the money. Don't waste your time with anything on this website. I've done a lot of bank account and credit card signup bonuses, and Finder is the only place I've not met a bonus due to tricky wording and a completely unresponsive service team.

Misleading advertisement. THEY DON'T CONFIRM OR PAYOUT. I Signed up for a new bmo chequing within time frame for the 175 reward. Completed all necessary criteria. My account is still marked as awaiting confirmation.

Their support email (help-ca @finder.com) doesn't reply. See the other 1 star reviews as well. I've sent about 4 emails now. They just love making people get a hard credit pull.

I loved that I got. A 175$visa for t my first bank account three finder

Scam! They are refusing to pay the promised $300 reward to so many customers who successfully completed the terms of their Axos offer. Just see the comments at the Doctor of Credit's post on the Finder/Axos deal to understand how many people have been scammed! Both my husband and I have sent them emails, which always go ignored. Stay away!

I opened a Scotiabank Preferred Package on February 27, 2026, through Finder’s comparison link — within your Jan 5–Feb 28 promotion period — as a new Scotiabank chequing customer. Per the promotion terms, the eligibility check was due by March 28 and the $150 digital Visa gift card was to be issued by April 28, 2026 via Tremendous.
It is now well past that date. I have received no gift card and no notice of ineligibility. I’ve already emailed support from the email tied to my Finder account with my details and have had no resolution.
I’d like Finder to (1) confirm whether my sign-up tracked to my account, and (2) issue the reward as offered. Happy to provide my account-opening confirmation. Posting here since other channels haven’t resolved it.

Promoted a bank that mass closed accounts and now have money in limbo. Finder customer service is non responsive. I would never use a promo from them again.

Finder is amazing

Confident Level

I love all the information they give about multiple different categories, like finance or making money online, plus they keep up to date all the different rewards that are available. Great way to enter sweepstakes and see all the available services here in Canada