Do you not recommend. Everything was okay until the return process. Poor communication. Slow responses or no response. They will do everything they can to avoid giving your deposit back. I retu... See more
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I rented a BMW 1 Series through FINN and the overall experience was decent — until the return process. I accidentally scraped the lip of three wheels while parking, which I openly disclosed... See more
As an expatriate residing in Munich, I conducted a thorough evaluation of purchasing versus leasing options for a new vehicle. I am pleased with my decision to enroll with FINN, as their a... See more
Company replied
The cars available, prices, flexibility, new cars and ease of booking. what not everything is amazing in this website. Also customer support bot is pretty amazing than expected. Only feedback is the... See more
Company replied
Company details
About FINN
Written by the company
Große Auswahl
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Finde dein perfektes Fahrzeug aus unserem umfangreichen Sortiment und profitiere von unseren flexiblen Abo-Laufzeiten.
Schnelle Buchung
Schließe dein FINN Auto Abo in weniger als 5 Minuten online ab.
Einsteigen & losfahren
FINN liefert dir dein neues Traumauto direkt vor die Haustür, sodass du direkt einsteigen und losfahren kannst.
Für immer FINN fahren
Am Ende der Vertragslaufzeit ist dein nächstes Traumauto im Folge-Abo nur zwei Klicks entfernt.
Deine Vorteile mit FINN auf einen Blick
Written by the company
- Rundum-Sorglos-Paket
- Du buchst dein neues Auto zum monatlichen Fixpreis ohne versteckte Kosten.
- Kurze Laufzeiten
- Du entscheidest, wie lange du dein neues Auto fährst. Profitiere von unseren kurzen & flexiblen Laufzeiten.
- Haustürlieferung
- Wir liefern dir dein neues Auto deutschlandweit zu deinem Wunschtermin direkt vor die Haustür.
Contact info
Germany
- finn.com
Einfach Auto fahren
4.2
Great
6K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was very easy and fast process to…
It was very easy and fast process to subscribe and leasing car.
May 9, 2026
[UPDATED: Resolved] Insurance packages that never apply — what's the point?
I rented a BMW 1 Series through FINN and the overall experience was decent — until the return process. I accidentally scraped the lip of three wheels while parking, which I openly disclosed during return. Fair enough, damage is damage.
However, FINN charged me €453 as "Minderwert" (loss of value) — €151 per wheel — instead of actual repair costs. Here's the problem: I had purchased their Premium Schutz package (€250 deductible) AND their small damage coverage up to €400. If every scratch is billed as "loss of value" rather than repair cost, these insurance packages become completely meaningless. Why sell protection packages that can never actually apply?
I filed a formal dispute and received a response saying the charge would be paused during review. I'll update this review based on the outcome.
**[UPDATE]** FINN resolved this faster than expected — the entire €453 charge was cancelled within a few hours of my follow-up. Credit where it's due: once I submitted a formal written dispute with the right arguments, their team handled it quickly and fairly.
My advice: if you have a damage situation, report it immediately through the claims channel and make sure it's properly recorded. Don't assume the system has logged it — double-check. The insurance packages do work, but you need to advocate for yourself clearly and in writing. In the end, FINN did the right thing.
I've updated my rating from 2 stars to 4 stars to reflect the resolution. ⭐⭐⭐⭐
May 8, 2026
Unprompted review
Do you not recommend
Do you not recommend.
Everything was okay until the return process. Poor communication. Slow responses or no response. They will do everything they can to avoid giving your deposit back. I returned my car in ideal condition, and they found “mystical” scratches and sent them to me online after the return. Since I am not there, I can not even dispute that. They charged 450 euros for the key case, a plastic cover that costs 5 euros, or 50 euros for the brand. Then never responded back regarding it and blackmailed about collectors.
Again, DO NOT RECOMMEND!
May 7, 2026
Unprompted review
DO NOT RENT OR LEASE WITH FINN.
DO NOT RENT OR LEASE WITH FINN.
If I could give zero stars, I would.
I was in California trying to figure out the best option for a car during an extended stay in Europe. Since I split my time between Germany and Italy and planned to stay in Italy for several months, I specifically needed flexibility and transparency.
The booking process was already problematic from the start. Multiple vehicles advertised on the site (BMW, Mercedes, and other midsize options) were mysteriously “unavailable” once I attempted to complete the reservation. Only after selecting a Jeep did the booking finally go through.
After arriving in Germany, I used AI to review FINN’s FAQ and discovered that taking the car to Italy for longer than three months is apparently prohibited. This critical restriction was never clearly disclosed during the booking process.
Customer support exists, but unfortunately was largely ineffective. Email responses felt generic and disconnected from the actual issue. After repeated back-and-forth conversations with phone support, one employee finally agreed to cancel the lease.
Minutes later, I received another email informing me that I would still be charged a cancellation fee equal to one month’s payment — approximately €580.
The entire experience felt deeply misleading and unnecessarily difficult. I would strongly advise anyone considering FINN to read every detail carefully and proceed with caution. In my experience, transparency and customer care were seriously lacking.
April 21, 2026
Unprompted review
hidden costs
May 1, 2026
Reply from FINN
Hallo Armin,
wir danken für Ihr Feedback.
Um Ihre Einschätzung besser nachvollziehen zu können, würden wir Sie gerne bitten, uns kurz den genauen Hintergrund Ihrer Bewertung zu schildern. Gerne freuen wir uns über weitere Informationen unter reviews@finn.com.
Unsere Preise sind grundsätzlich transparent. Alle Kosten werden bereits im Buchungsprozess angezeigt und noch einmal in der Gesamtkostenübersicht vor der verbindlichen Bestätigung aufgeführt. Außerdem sind sämtliche Gebühren im Gebührenkatalog unserer AGB übersichtlich zusammengefasst.
Sollten Sie konkrete Fragen zu bestimmten Posten haben, melden Sie sich gerne – wir helfen Ihnen sehr gerne weiter. Unsere Verkaufsabteilung berät sie auch immer gerne vollumfänglich telefonisch vor Vetragsabschluss.
Viele Grüße,
Ihr FINN Team
Good
Good , would have been better with a flexibility on mileage. Competition like vilocar is more lenient on mileage figures .
April 23, 2026
Reply from FINN
Hallo Sabah,
Thank you very much for your feedback! We are glad to hear that you are generally satisfied with our service.
We appreciate your valuable input regarding the flexibility on mileage and your comparison with other providers. We are continuously working to improve our offerings and will certainly take your comments into consideration for future enhancements.
We hope you continue to enjoy your experience with us.
Best regards,
The FINN Team
As an expatriate residing in Munich
As an expatriate residing in Munich,
I conducted a thorough evaluation of purchasing versus leasing options for a new vehicle. I am pleased with my decision to enroll with FINN, as their all-inclusive service has provided complete peace of mind. Whether addressing routine maintenance or unexpected accidents, the FINN team has consistently offered exemplary support, handling all matters with high efficiency.
I am highly satisfied with their service, which is why I am currently in the process of securing another new vehicle with them.
I strongly encourage you to consider FINN for a wise, flexible, and stress-free mobility solution if you are an expat.
Fun fact, 3 of my steet neighbours also enrolled and got new vehicles from FINN after learning my experience.
Good Luck!
April 21, 2026
Reply from FINN
Hallo customer,
vielen herzlichen Dank für Ihre ausführliche 5-Sterne-Bewertung und das tolle Feedback! Es freut uns besonders zu hören, dass unser All-inclusive-Service Ihnen als Expatriate in München volle Sorgenfreiheit bietet und unser Team bei Wartung sowie Unfällen stets effiziente und beispielhafte Unterstützung leistet. Wir sind sehr stolz, dass Sie bereits Ihr nächstes Fahrzeug bei uns sichern und FINN so positiv an Ihre Nachbarn weiterempfehlen.
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Herzliche Grüße,
Ihr FINN Team
Reply from FINN
Hello Donnie,
Thank you very much for taking the time to leave such a great review! We're delighted to hear that you found our service to be "super." Your positive feedback is much appreciated and motivates us daily.
We look forward to continuing to provide you with excellent service.
Best regards,
Your FINN Team
Reply from FINN
Hallo Chi Leung,
vielen herzlichen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie unsere Services als "easy & flexible" empfunden haben.
Wir freuen uns darauf, Sie auch in Zukunft zu unseren zufriedenen Kunden zählen zu dürfen.
Grüße vom FINN Team
I am really satisfied with the car and…
I am really satisfied with the car and the service in general, the process was not complicated at all
April 8, 2026
Reply from FINN
Hello Estephany,
Thank you very much for your feedback and for taking the time to share your positive experience. It's wonderful to hear that you are very satisfied with the car and our service, and that the process was straightforward for you.
We wish you a lot of enjoyment with your car and look forward to continuing to provide you with a great experience.
Best regards,
your FINN Team
Reply from FINN
Hallo Sasidharan,
vielen herzlichen Dank für Ihr positives Feedback und die Zeit, die Sie sich dafür genommen haben! Es freut uns sehr zu hören, dass unsere Web-Interaktion Ihre Erfahrung so angenehm und einfach gestaltet hat. Wir setzen alles daran, unseren Online-Service kontinuierlich zu verbessern. Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Viele Grüße, Ihr FINN Team
Great service
Great service, good customer service and communication. Great quality car.
April 4, 2026
Reply from FINN
Hallo Mehdi,
thank you very much for your wonderful feedback.
We are delighted to hear that you are so satisfied with our service, clear communication, and the quality of your car.
We wish you many joyful journeys with your new car and look forward to welcoming you back to FINN in the future.
Best regards,
Your FINN Team
Reply from FINN
Hallo Keon,
vielen herzlichen Dank für Ihr positives Feedback und die Zeit, die Sie sich dafür genommen haben.
Es freut uns sehr zu hören, dass Sie unseren Prozess als einfach und benutzerfreundlich sowie unsere Preise als wettbewerbsfähig und unseren Service als zuverlässig empfunden haben. Solche Rückmeldungen motivieren uns sehr in unserer täglichen Arbeit.
Wir freuen uns darauf, Sie auch weiterhin als zufriedenen Kunden bei uns begrüßen zu dürfen.
Viele Grüße vom FINN Team
Would like to get car faster
Would like to get car faster. I don’t know what’s taking so long.
March 21, 2026
Reply from FINN
Hello Prateek,
Thank you for your feedback.
We are sorry to hear that the current waiting time seems too long for you. We have reviewed your request and can confirm that your delivery is exactly within the originally agreed and contractually established timeframe.
We have already sent you a detailed email regarding your case to explain the current status transparently. For further questions or individual concerns, we are happy to assist you there via direct communication.
Best regards,
Your FINN Team
Reply from FINN
Hallo Yavis,
vielen herzlichen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass Sie so zufrieden sind.
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Mit freundlichen Grüßen,
Ihr FINN Team
Top service
March 15, 2026
Reply from FINN
Hallo Morwan,
vielen herzlichen Dank für Ihr positives Feedback und die tolle Bewertung "Top Service"! Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden waren.
Wir freuen uns darauf, Sie auch weiterhin zu unseren zufriedenen Kunden zählen zu dürfen.
Mit freundlichen Grüßen,
Ihr FINN Team
Three-Year Customer Experience – Communication and Claim Issues
My overall experience with Finn was disappointing. As a customer for three years, I observed a noticeable decline in communication, organization, and transparency over time.
With my most recent vehicle, I had a damage claim that was difficult to resolve. The issue was never clearly explained or resolved from my perspective. When I asked for clarification, I was repeatedly told that the assessment was correct, but I did not receive the detailed explanation I had requested.
During the process, I reported scratched hubcaps. I was informed that the vehicle was considered not roadworthy with no explanation and no alternative vehicle or temporary solution was offered. The workshop later informed me that the replacement parts were not available, and I ultimately had to wait several months before they contacted me to schedule the repair.
Communication throughout the process was also challenging. It was almost impossible to reach support by phone. The system typically indicated a 15-minute wait time, but calls often disconnected before reaching an agent. Email communication was also inconsistent, as a different representative responded to most messages, which made it difficult to maintain a continuous discussion about the issue. I also had to follow up frequently because responses often took longer than the 1–2 business days stated in the automated replies.
Overall, the process felt disorganized and lacked transparency, and resolving questions about the claim required multiple follow-ups. I recommend that potential customers carefully review the terms and conditions, particularly regarding damage claims and deductibles, before signing a contract.
February 26, 2026
Unprompted review
Reply from FINN
Hallo Cate,
Thank you for taking the time to share your experience with us in such detail!
We sincerely apologize for the inconvenience you have experienced and regret that your impression regarding communication, organization, and transparency did not meet your expectations. We fully understand how frustrating the situation must have been, especially in relation to the damage claim, the delays, and the lack of clear communication.
Please be assured that we take your feedback very seriously. We have documented all the points you raised and will review them carefully and thoroughly internally to improve our processes moving forward.
At the same time, we are glad to see that you are already in contact with the responsible department. For more complex and extensive matters, we take the necessary time to ensure a careful review and to provide you with a comprehensive and transparent response.
Thank you for your openness, your patience, and your long-standing trust. Should you have any further questions or additional comments, please do not hesitate to contact us at any time!
Best regards,
The FINN Team
problem not solved
They miscalculated the time and made me spend 4 hours more over there. And eventually, the problem was not solved.
March 11, 2026
Reply from FINN
Hello Mojgan,
Thank you very much for your feedback.
We would like to look into your concern internally to improve our service and will contact you as soon as possible.
We look forward to hearing from you and to finding a solution for your request together.
Kind regards,
Your FINN Team
Good Experience So Far, But Pricing Could Be More Transparent
As of today, I have not had any bad experiences with FINN. We received the car in very clean condition, and since it was a new car, we have not faced any issues so far. The customer service team is friendly, and they are able to communicate in English if requested, which was helpful.
My only concern is about the additional costs that are not very clear in the advertisement. The charges for pick-up and drop-off of the car are quite high (around €500), which is sometimes equivalent to an entire monthly payment. I believe FINN should include this cost more clearly in their advertising.
There is also a €1,500 one-time payment or deposit. While FINN shows a lower monthly price in their advertisements, the actual monthly cost becomes higher once insurance and additional packages are included. For example, the advertised price might be around €359 per month, but in reality, after insurance and additional packages my monthly payment is €443, plus another €125 per month because the €1,500 one-time payment is spread over the year.
So effectively, the real monthly cost is closer to €550 rather than the advertised €359. I think it would be more transparent if FINN showed the full realistic monthly cost in their advertisements.
So far, I have not experienced the drop-off process or any service issues yet. I will update my review and rating at the end of my subscription based on the full experience.
March 11, 2026
Reply from FINN
Hello Rohit,
Thank you so much for taking the time to share your feedback with us. We're truly pleased to hear about your positive experience so far, especially regarding the clean condition of your new car and the friendly, helpful communication from our customer service team. We also appreciate your detailed comments on pricing transparency and additional costs; this input is very valuable as we continuously work to make all information as clear as possible for our customers. We hope you continue to enjoy your car and look forward to ensuring you have an excellent experience with FINN.
Best regards,
Your FINN Team
Confirmed pickup date was delayed by up…
Confirmed pickup date was delayed by up to a week.
March 6, 2026
Reply from FINN
Hello Eliahu,
Thank you for your feedback.
I am sorry to hear about your experience. I will forward your concern to our specialist team for an internal review to improve our service, and we will get back to you as soon as possible.
We look forward to finding a solution together with you.
Kind regards, Your FINN Team
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