Five Guys UK - Tottenham Court Road Reviews 7

We ordered 2 burgers one plain, which was raw, when I took it back to tell them, they told me they are supposed to be like that, I insisted that it was cooked a little more politely, they then gave it back burnt on the outside to prove. POINT, not impressed at all paid 40 pounds for 2 burgers 1 large chips
Milkshake and sprite… very disappointed

Visited the branch in Tottenham Court Road. To start with the milkshake was really nice but a bit on the small side. If there are different sizes, the staff didn't make us aware. The price however was so expensive. £50 for a burger and chips for 2 is outrageous, even in central London. Way too expensive for fast food, and not good enough for a restaurant. The only way the ingredients can go anywhere near justifying the price is if they are cooked properly and with care. I found the burger was burnt on the outside and the chips weren't that good. Same story when a visited the Croydon branch years ago.
Very disappointing - next time I'll stick to Burger King or more McDonalds. Cheaper and better. And going for the slightly less cheap end Frankie and Benny's are so much better in every single way. If you charge more you have yo give more. And unless you can get the food cooked to perfection either way then you won't survive. Extremely disappointing experience.

Really bad quality Burger, wet and smashed like someone had sat on it or stamped on it.
The bottom of the bag had a huge hole in it soaking wet and the burger wasn't even wrapped properly in tin foil.
Phoned the Manager and he just kept repeating tell deliveroo! Worst five-guys Burger I've ever had from this Branch in Tottenham Court Road London will STOP buying from Five Guys now. Once the company knows it's a deliveroo order they take no responsibility for the food, even if they prepared it disgustingly.Over £12 for one burger, thrown in the bin.

I just earlier tasted the Double Bacon Cheese Burger again it's awesome and vary testy.

I really enjoyed it.

Visited here before lengthy camping shop Lovely food, lovely staff and very impressed by managers allergy knowledge. Great stuff!

I went to the Tottenham Court Road branch in London on 7 April 2022. The food is mostly tasty but the staff are pretty appalling. They seem never to have heard of customer service. Be prepared to be served by ignorant people. It is also overpriced for what you get.

Very unfriendly, unhelpful, completely disinterested staff member served me at the Tottenham Court Road, London branch last night.

My first time and was shocked at prices. £39.50 for cheeseburger and large fries and bacon burger with small fries plus two milkshakes. This is food served to you in paper bags as a takeaway!!

Absolute rip off!! How they justify £5 for mediocre chips no better than other fast foods and £5.50 for a milkshake is beyond me. I could have steak and chips for 2 in a very good chain restaurant nearby and spend just a bit more and that’s with food on a plate and being served at a table.

Also the burger bun was very soggy and meat overcooked. None of the food was that great.

Never again!! I’m surprised they are usually busy!