I went to five guys Westfield with my mum after a long day of errands and i was craving cajun fries and one of their colleagues took our order.When we received our fries , it was regular fries! & the... See more
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Visited this store for the first time. The vibe is different,staff were very helpful and friendly. Very good customer service by Derrick and Annie.
Company replied
We’ve been to Five Guys Westfield London for some snacks and we’ve been greeted by very lovely, friendly, polite, and helpful crew members: Christina, Tiffany, Koey and that lovely Indian lady who pre... See more
Five Guys in Westfield London is an ok place to eat if you don't have any allergies or religious dietary requirements.
Company details
Written by the company
An American fast casual restaurant chain focused on customisable burgers, hand cut fries, hot dogs & shakes. Only premium ingredients are used, everything is made fresh to order and nothing is ever frozen.
Contact info
Westfield Lower Mall, White City, W12 7GD, London, United Kingdom
- 02087407290
3.8
Great
8 reviews
Replied to 23% of negative reviews
Typically replies within 2 weeks
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Amazing 👏
Visited this store for the first time. The vibe is different,staff were very helpful and friendly. Very good customer service by Derrick and Annie.
July 27, 2023
Unprompted review
Reply from Five Guys UK - Westfield London
Thanks for visiting, Isabel! We hope to see you again soon 😊
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Dined there yesterday with my mum and…
Dined there yesterday with my mum and daughters. A waitress called Samira caught sight of my mum who needs a walking stick and she made sure we were looked after. We sat down she bought our order over to our table, very polite and kind. She gave us water and the monkey nuts too. Food was lovely apart from the BLT sandwich but they quickly exchanged that for a burger without any fuss.
Really lovely people, thank you for a great experience.
April 29, 2023
Unprompted review
Worst day ever
I went to five guys Westfield with my mum after a long day of errands and i was craving cajun fries and one of their colleagues took our order.When we received our fries , it was regular fries! & the wait there was really long. Reviewed by 10 yr old customer.
April 22, 2023
Unprompted review
Awesome service!
We’ve been to Five Guys Westfield London for some snacks and we’ve been greeted by very lovely, friendly, polite, and helpful crew members: Christina, Tiffany, Koey and that lovely Indian lady who prepared our table. The foods and drinks are great and reasonably priced as expected. The best thing of all is the awesome customer service the afore mentioned staff members gave us. Highly recommended! Well done, ladies! Thank you so much!
October 12, 2022
Unprompted review
Five Guys in Westfield London is an ok…
Five Guys in Westfield London is an ok place to eat if you don't have any allergies or religious dietary requirements.
July 16, 2022
Unprompted review
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Exceptional customer service
Exceptional customer service, friendly staff friendly who make you feel very welcome. Thanks.
June 8, 2022
Unprompted review
Annie was very helpful at the Westfield…
Annie was very helpful at the Westfield Shepherds Bush branch, very kind abs caring lady.
Thank you Annie
August 4, 2021
Unprompted review
I would like to say Thank you so much…
I would like to say Thank you so much for the service ROSE gave me at the store FGUK0710 at London Westfield for a person who tried Five Guys for the 1st time. Outstanding Service. Thank you Rose.
July 14, 2021
Unprompted review
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