Fiverr Reviews 

Looks like there are already a few reviews, expressing the frustrations of the customers.
I have been watching this platform for over a year and using it for nearly 10 months now.
The team was helpful to me.
Many of their service providers are not verified.
I had a horrible experience but then Fiverr helped me out.
I had made a few important suggestions-
1.Like chk with the customers if the projects r getting delayed for delivery.
And they implemented it right away.

2.There are toooooo many $50-$100 reviews for many providers and they r vague and r red flags in my opinion, so do something about it!
But what they did was they pulled out the dollar values and now customers r left in big grey zone!
And
3.Audit ur unverified providers!
Accountability is important!

Also
When providers are from other countries, what my lawyer explained is that it is very difficult to settle with them if anything goes wrong eventually!
Like if someone steals ur IP?
Etc!

Fiverr can get better of it monitors and audits their providers/sellers.
I spend good money and it was over my budget for my book- Mystical Maya.
I still feel I will be working a lot at my end to do more editing and then move to publishing!

And.. that’s that!!

It looks like the administration and freelancers are in a similar boat, the goal to give scammers a platform , is welcomed by both parties

Very bad customer service

There sign up is 1. Broken--in the work experience, they want to to select from a non-existance list. 2. the long, detail sign up page that takes an hour won't advance unless you pay $15.00 month although they supposedly have free membership

Scam company. Shut down my account before orders were delivered, won't issue refunds for services I never received. Won't even speak to me as my email account on the Fiverr account was old (lost password/deleted) despite providing multiple documents with proof of who I am. Been going on for over 2 months now. Do not deal with them, they will steal your money. They are also disputing chargebacks instead of admitting they are wrong and just returning the money. Absolute scam

Platforms like Fiverr cater exclusively to users in North America and Europe. The rest of us are treated with suspicion, as liabilities. This rating has one star because that is the minimum allowed by TrustPilot, but my rating is actually zero stars. 100% will never recommend Fiverr to anyone.

Hired a freelancer for a simple logo design and the whole experience was a nightmare. The seller delivered stolen clipart and stopped responding when I asked for revisions. Tried to go through customer support to get my money back and they just kept sending automated responses that didnt address the issue at all. Took almost three weeks to finally get a refund. The platform is flooded with fake portfolios and there's barely any quality control. Honestly not worth the headache, I'll look elsewhere next time

Fiverr support has completely frozen my account (rana709), logged me out, and closed my ticket (#14663662) without resolution. I am trying to update an obsolete 2016 phone line after relocating internationally. I am explicitly offering my Official Government Passport, Emirates ID, Live Facial Selfie Scanning, and linked Payoneer Customer ID (18285967) for verification. Support refuses official Government-issued ID over a 10-year-old phone number and has locked me out of my own account. I demand immediate escalation to the Head of Trust & Safety / Legal & Compliance Department.

I was scammed on the platform, there are no checks on the freelancer. Be very careful many are based in Africa but steal the identity, photograph and name of someone in Europe. All their work is 100% ai generated and completed within a few minutes.

Same with legal advisors - most of the Supposed UK lawyers live in Chandigarh. Accountants and bookkeepers with English names are almost entirely all from Pakistan and claim to be well versed with HMRC rules.

This is completely insane and a massive failure on Fiverr’s part for not acting.

Awful platform and a waste of time. They will disable your account after a couple of weeks, and you need to enable it every time. Besides, you will get lots of spam messages, and you need to check what is a scam and what is not. The platform lacks a way to verify users correctly, and now it is flooded with lots of scammers.

I have seen many mixed and controversial reviews about Fiverr, but my personal experience was very positive. The seller completed the work I requested perfectly. Of course, I had to guide them about my business and the product, because the owner naturally understands the product better than anyone else. Their strength was the technical side: making changes, improving the website, and handling the technical work professionally. They completed the job as requested, the price was very reasonable, and honestly, I cannot complain.

Our organization has conducted an evaluation of the marketplace framework and structural compliance on fiverr.com. Based on operational data, the platform enforces a mandatory 20% service fee deduction on completed orders, which significantly impacts freelancer net margins as we are now all raising global public awareness of this platform-wide scam stealing credit card data by depriving users of access to their accounts containing their copyrighted material and intellectual property.
Furthermore, users should be aware of account stability risks. Under current governance practices, accounts can face permanent closure with funds restricted from withdrawal for standard 90-to-180-day holding periods that are usually permanent. Resolving these financial holds is rarely handled through standard customer support; account appeals and financial chargebacks require formal regulatory escalation or legal notices to their corporate entities operating in regional jurisdictions.
Additionally, data privacy must be evaluated carefully, as the system requires significant sensitive personal and financial data access to maintain account operational status. Given these combined operational liabilities, we do not recommend account registration on this platform, an ecosystem we suggest bypassing in alignment with risk-averse global e-commerce practices.

I ordered a logo and I gave in depth instructions. I even gave my attempt and the exact color I wanted. I received the ugliest delivery and he did not read what I had written. It also said ai on the download and it looked like bad ai art. I will never use Fiverr again because there’s ai taking over the space where true artists are supposed to make money. Ai is free, so to me, they’re scamming people. I will only go back if they decide to ban AI art.

Very disappointed in this company's customer service. I was opening shop and it asked me to verify my card. First they wanted 300 AUD, then after that suddenly they wanted 600 AUD. I told them i didn't have enough to verify and they told be I would get my money back in 7 days. Their lack of transparency is a joke.

Permanently suspended without any real explanation

My profile was permanently suspended for "feedback boosting," a claim I strongly dispute. I have never asked, pressured, or paid any client to leave a review. Every single review on my profile came from clients voluntarily, based on their genuine experience with my work.

When I asked support to share the specific evidence or examples behind this decision, I received no details, only a copy-paste response stating that the decision was final and would not be reconsidered. My first ticket was even closed automatically before my questions were addressed.

What frustrates me most is the lack of transparency. A permanent suspension can end someone's livelihood, yet there is no clear evidence provided, no meaningful appeal, and no chance to respond to the specific allegation. I am simply asking for fairness: show me what was flagged and give me a genuine opportunity to clarify.

If Fiverr's Trust and Safety team is willing to take a real second look at my case, I welcome it. Ticket #14672350.

An oreder was placed with afreelancer and the payment made. The freelancer it turned out could not do the work and claimed that they had delievered what was ordered.
Fiverr Customer service was contacted but have not made any effort to address the problem.

Our experience with Fiverr was nothing short of a scam.
We engaged a freelancer to develop a campaign, and what we received was not a campaign at all, just a crude mock‑up that looked like it had been thrown together by a child. No strategy, no structure, no usable assets, and absolutely no alignment with the brief.

Communication was equally disappointing. Responses were repetitive, dismissive, and at times outright rude. Instead of addressing the lack of quality, the freelancer deflected, blamed “process,” and refused to acknowledge that nothing of substance had been delivered.

To make matters worse, after producing no meaningful work and achieving zero traction, they had the audacity to ask for more money to “boost the campaign.” There was no campaign. No results. No value. Just an attempt to upsell after failing to deliver the basics.

We received no funding, no engagement, and no professional output. Based on this experience, Fiverr is not a platform we would ever use again.

Overall, the app itself works fine and the setup is smooth. But man, trying to get a quick response from the sellers was a total nightmare. Sitting around waiting for days just to get a simple answer took all the excitement out of it. If they could just speed up seller response times, it’d be a solid 5-star experience.

Mostly the people is spam the start to work and after if you stop they make messy your website x tre times 3 people different

I was planning to hire a proofreader through Fiverr and had accepted an offer, but I told the freelancer I wanted to wait about a month before moving forward and making payment. She confirmed that waiting would be fine.

Somehow, however, I was charged anyway. I never intentionally clicked the payment button, although it's possible I accidentally moved my cursor. As soon as I realized what had happened, I immediately canceled the order.

I contacted Fiverr right away, but there is no customer service phone number, so I had to rely on email. I received no immediate response. The only reason I even knew I had been charged was because PayPal notified me. I contacted PayPal, and they opened a dispute on my behalf.

Apparently, filing a PayPal dispute violates Fiverr's policies, which created even more complications. Fiverr acknowledged that I was entitled to a refund, but instead of returning the money to my original payment method, they wanted to issue Fiverr credit. That wasn't acceptable because the money had already been withdrawn from my bank account and I needed it for other expenses.

After going back and forth between Fiverr and PayPal, Fiverr informed me that receiving my refund could take anywhere from 45 days to six months. That timeline is completely unreasonable, especially considering no services were ever provided. I never sent the freelancer my manuscript, she never began proofreading, and we never worked together in any way.

I understand that mistakes can happen, including accidental charges. What I don't understand is why a straightforward refund for a canceled order with no work performed should take weeks or even months. The lack of accessible customer support and the excessive refund timeline have left me very disappointed with my experience.