Freeletics Reviews 

I made a mistake with my account. I deleted it, but also at the same time I had subscribed for 3 months. I sent a request in two different days through the website, the last one 25 days ago, and still nothing. What a scam.

The subscription auto-renewed with no reminder received, which is inconsistent with the Consumer Rights Act or CMA guidelines. As a German company auto renewal clauses in consumer contracts are only valid on contracts for an indefinite period with a right to cancel with one months notice. I contacted support as soon as the charge appeared, not having used the app since renewal and asked for a refund. Flat refusal, just quoting their T&Cs. When I asked for evidence that a renewal reminder was actually sent, none was provided. Their final reply said they won't respond to any further emails on the subject. I'm now recovering the payment through my card issuer. The way the subscription process is clearly designed for this end and they treat customers over renewals, as per other reviews is substandard. Check your renewal date and cancel early.

I have been a member for multiple years in the past, and last year, I decided to try Freeletics and became a paying member again. I used the app for a short time (~2 weeks) before deciding to focus on other types of training instead. As a result, I did not use the app for the rest of the year.

Months later, I suddenly noticed a charge from Freeletics on my credit card. It turned out to be an automatic renewal for another year. I did not receive any reminder or notification beforehand that would have allowed me to act and cancel the subscription.

I contacted customer support within 24 hours of the charge, explained that I had not used the app, and asked for a refund as a gesture of goodwill. Unfortunately, they refused, referring only to their subscription policy without taking the circumstances into account.

The app itself may be good, but this experience left me really disappointed. I would have expected a more customer-friendly approach, especially when I contacted them immediately after the renewal and had barely used the service during the previous year.

I would have thought that having satisfied, happy, and returning customers would be more important to Freeletics than enforcing a strict policy in a case like this.

I paid 129,99 euros and subscription was not working. I wrote an email to ask to make it work. No answer for weeks but the app finally works, ok. Then after 3 weeks to they answer that they will cancel my subscription like I asked but that I cannot be reimbursed. I reply I never canceled my subscription! Few days later the app doesn't work anymore. I receive an email of confirmation that the subscription is canceled but that as my payment stays valid I can reactivate it any time (payment for 1y). But réactivation does not work!! I mailed them 20 times they ignore me. Bottomline: because AI does all the support I got misunderstood and they basically stole 130 euros from me.

This company are out to get your money!

They auto renewal charged me for a yearly subscription I know nothing about - £94.99!!!!!
I can only assume that I had a free trial which I am usually very good at cancelling and couldn’t find any record of this, alas, I contacted them the very next day to try to resolve.
Despite not using the service at all, they point blank refused to refund offering a voucher which is no use to me as I informed them I DONT use the service as they would be able to see.
I don’t think that this is fair or accepted for a legitimate company, no warning of the payment was provided or choice in this matter.

I luckily managed to get the money back through the support of my bank.

Essentially they are looking for money for nothing.

AVOID

They have stored my credit card details and charged me an annual renewal fee. I challenged it immediately as soon as the payment was taken. They have refused to refund me, claiming the request was made after 14 days (not true). They are not responding to my emails requesting a refund and queries about why my card details were stored when the app was not used for a year.

The company automatically renewed the yearly subscription without any reminder and, at my request of being refunded pro-rata (as stated in the Dutch law), they refused by coming up with a policy that can never supersede state law.
Quite a bad behaviour, and surely a bad outlook for this company.
The app itself is great, and that's why I don't understand these anti-consumer policies from them.

I was automatically renewed twice (in March and again this month) without any prior notification, despite not having used the app since December last year. When I contacted support to request a refund, they refused and offered a voucher instead — for a service I have no intention of using.

As a customer in the EU, I expect to be notified before automatic renewals, especially on an account that has been completely inactive. Instead, Freeletics quietly charged my card twice and hid behind their Terms and Conditions when challenged.

Cancelling my subscription now, and would not recommend to anyone who values transparency.

Absolutely terrible company. Do NOT sign up for a subscription via their website. You will be signing up for them to take a payment the following year without warning. I get a few emails from them in a week but none to tell me a renewal is coming up. The first I knew is when £94.99 was pending in my bank. This was for the next years subscription. I contacted them to cancel and expecting a refund as I haven’t used the service and it’s within 14days. No! Apparently only new customers are entitled to a refund , not renewals . You get an automatic response back from ‘Carl’ and then won’t hear from them again. Make sure you contact your bank to stop any future payments and NEVER sign up for subscriptions - you’re basically allowing ruthless companies such as this free rein into your account.

Like everyone else on here. Freeletics is abusing the current loophole in law allowing them to renew without notifiying the consumer but hiding terms in small print in their terms and conditions.

Unfortunately, when I saw the charge was pending I very quickly jumped back into my account to stop it. There was no option to unsubscribe...thankfully I took a screenshot of this and asked my bank to do a chargeback with my evidence. Got an immediate refund. This was 2 months ago, which means the window for them to contest the chargeback has now closed.

Like many reviews before me - they charged automatic renewal without consent or reminder (I subscribe direct with them). I was aware I got charged 129us$ on the same day and contacted them straight away for a refund or at least pro rata refund.

Considering I’ve been a on off user for almost the past 10 years, I would have expected a better gesture or practice.

The app itself also promises the integration of AI but works very badly on that front. I’ve not seen noticeable improvements in the app over the years and I think it’s not worth it anymore.

Automatic renewal was charged on 08.05.2026. I cancelled immediately and contacted support within 3 days without using the service afterwards.

Support replied that I was “beyond the 14-day refund period”, which was factually incorrect.

I understand renewal terms may differ, but the handling felt misleading and fully automated instead of fairly reviewed by a real person.

Dishonest practices and zero customer care

Freeletics refused to issue a refund on a subscription I no longer wanted, hiding behind a 14-day policy that is not made sufficiently clear at the point of sale. When I raised the issue, their "support" team sent what was clearly an automated reply — they even disclose this themselves at the bottom of the email.

No human review. No attempt to understand the situation. Just a rigid, scripted refusal dressed up with hollow sympathy.

I got hit with an autorenewal without warning. I wrote to them the next day and explained that I did want the renewal and they refused to give me a refund.

I’m really disappointed with Freeletics.

My annual subscription was renewed for €109 without any prior reminder email. I only found out because my bank app notified me of the attempted charge.

The same day, May 1st, I cancelled the subscription and contacted support asking them not to renew it and to refund the payment, as I no longer use the service.

The payment was still pending/held at that point. Freeletics only replied days later, after the charge had gone through, saying they would not refund subscription renewals because of their Terms & Conditions.

I understand automatic renewals exist. But renewing an annual plan without a clear reminder, then refusing a refund when the customer cancels immediately and has not used the service, feels like a very poor and unfair practice.

Freeletics, is this really how you want to treat customers?

Update: Freeletics eventually reimbursed me.

I was charged €50 for a renewal without any prior notification before the end of my 3-month trial. This is a clear violation of French consumer law (Loi Chatel), which mandates that service providers must inform users before a subscription renews automatically.

What’s even more concerning is that they used my payment information from a third-party login (Decathlon) without my explicit consent for this specific transaction. Their customer service refuses to refund, hiding behind "policies" that do not override national laws.

To all French users facing this issue: Do not let them get away with it. Report these practices on SignalConso (the official French fraud protection website). The more reports they get, the more likely we are to stop these "silent renewal" traps.

Unfair, dishonest, and legally questionable. Avoid at all costs.

I signed up to a bundle a year ago and in that time have had no notification that they would be taking payment to renew. They took £120 out of my account and on finding this they emailed me saying there was nothing they could do to refund me, they just pointed me to their terms and conditions, describing this as being "fair and transparent." iIf you were fair and transparent at least notify me before you're going to take money out of my account so I have a chance to cancel.

Predatory subscription model that relies on you being unable to cancel, even minutes after renewing automatically. Don’t bother trying to communicate with them as they just mention the T&Cs and talk about how this is their attempt at being “fair” to customers.
Avoid.

All you need to know about this company/app is they are the type of company that make you sign up to a yearly subscription that auto renews unless you cancel it, and then if you forget to cancel it, which is easily done when you don't use the service anymore becuase you are bored of it, they will charge you again without sending any reminder notifications to let you know there is an upcoming payment. Then when you request a refund for an honest mistake they deny your request. They are not even confident enough in their own product, that they would refund an otherwise satisfied customer who may have come back later on when they are looking to revisit the app and therefore generate future payments, and instead take my money now and refuse a genuine refund request to keep an actual customer happy who will now be advising everyone I know to stay away.

The only way I can describe the feeling is it feels like I have dropped £100 on the floor, and when I've turned around to pick it up, Freeletics have grabbed it and said "Sorry, this is mine now, you shouldn't have dropped it in the first place".

Customer service team don't care at all and offer generic responses, probably powered by AI like the rest of their products.

If you had asked me a week ago I’d have given them 5 stars, I think the app is fantastic and have used it religiously for a couple of years. However last week I forgot to cancel a paid version of the subscription as I had a complimentary one with Revolut so didn’t need two. They charged for a year and have refused to refund. They even acknowledged that their business practices (not sending reminders before renewal) will be illegal when the new legislation comes in later this year - they are aware that they have bad business practices but don’t want to do anything about it until they are forced to. I am so disappointed as it was such a great app but I’d urge people to use literally any other provider considering how poorly they treat their users.