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Fresha Reviews 

6,318
•
TrustScore 4.5 out of 5

4.7

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 3,237 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach to their queries. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that issues are resolved efficiently and effectively. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some customers also noted a lack of follow-up, communication, and customer care after an incident, which left them feeling let down and surprised by the unprofessionalism.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, professionalism,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quickness and clarity... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

User experience

People report positive experiences with user experience, finding it easy-going and smooth overall. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having struggled for 30 minutes or so trying to get some client reports and exhausting the AI prompts i was put onto a human called Dardan. Dardan gave me screen shots of the actions i needed to take... See more

Rated 5 out of 5 stars

I've been using Fresha for about a year now booking my appointments, it's always worked really well as it is very easy to book & you get notifications when your appointment is due. However recently... See more

Rated 5 out of 5 stars

I had a very helpful conversation with Kushtrim at Fresha. My query was answered quickly and with lots of very helpful information. I was kept informed along the way when further time was needed and g... See more

Rated 5 out of 5 stars

My wife has been to Yvette a few times and recommended her to me so as I suffer neck pain from an old injury I made an appointment to see Yvette I was very impressed with her knowledge and careful e... See more

Company details

  1. Software Company
  2. Online Marketplace
  3. Professional Organizer

Written by the company

Fresha is the #1 booking platform and marketplace for beauty and wellness. Each month, millions of appointments are discovered, booked and paid with partner salons, spas and barbershops on Fresha. Over 110,000 business venues in 120+ countries use the platform to manage their operations with Fresha’s intuitive, subscription-free software. Fresha transforms beauty and wellness business operations by enabling online appointment bookings, processing card payments and managing customer records, along with automation for marketing, staffing, product inventory and accounting, all in one place. Launched in 2015 originally under the name Shedul, the company rebranded to Fresha in 2020. Fresha is headquartered in London, UK with global offices located in Dubai, New York City, Vancouver, Sydney and Warsaw.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(6,318)

3,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Pren was Amazing!

Pren was Amazing. He helped me get a refund for a mistake i made and now i'm definitely going to be a member of Fresha because of him. His attention to my needs is definitely what i'm looking for in a platform.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience - finally a place that provides help properly and fast. Eduart was a great help and sorted things out for me.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great customer service

Great customer service! Agron was very helpful, patient, and guided me step-by-step through activating my subscription and setting up my BTW number. The issue was resolved quickly. Thank you, Agron!

July 7, 2026
Unprompted review

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