Gandi.net Reviews 

We were with Gandi for years and came to renewal time the price was astronomical. I would advise anyone to shop around as hosting for domain names and emails is much cheaper. Customer service non existent, tried to contact them on a number of occasions no reply. They are still sending me renewal requests as that is all they are interested in.

Top service!

I was pleasantly surprised that a refund of my prepaid balance, originally paid a year and a half ago, could still be handled so smoothly, especially since the original payment method was no longer available.
What I appreciated most was the team's willingness to find a solution for this non-standard request.
Special thanks to Doreen for handling my case and coordinating with the finance team. Thanks also to Gandi's customer service and finance teams for their help!

When I ran into complications updating PHP to fix the PHP2Shell vulnerability, Gandi support dealt with me quickly and professionally. MySQL needed an update, which they quickly took care of after I made backups. Good service.

I’ve been with Gandi for nearly 10 years for a couple of domains and email. Recently I had problems accessing my account because they were introducing an enhanced security check. My heart sank because so many organisations are so faceless and trying to sort out problems is a nightmare. But Thomas in Customer Care helped me out over a couple of days via email and doing what needed to be done on Gandi’s side. I am so relieved. I had thoughts of switching my domains and email to another provider as soon as the problem was sorted but I’m going to continue with Gandi and I hope their customer care can continue with real people giving real help.

We had trouble logging into our account, and Yacine was very quick to help us resolve the issue. Thank you for your prompt assistance!

Alina

Not an ideal website ! For mail forwarding (world's simplest task) the addition of new addresses is not easy or obvious.

Very patient and helped us get back online.

Money making machine - for ghandi
Ghandi keeps raising prices by 100 % each year. They are by far the most expensive service. The auto renewal "feature" ensures them the money keeps rolling in. Migrating among accounts is a horrible experience.
I moved all my urls, will never ever buy a domain there again.

On October 9, Gandi’s auto-renewal charged me €88.54 for two domains I no longer use. I opened a ticket the same day, explained that I don’t need the domains and they can simply be deleted, and asked for a refund. A few days later I followed up. As of today, October 13, the only thing I’ve received is the automated “we got your request” email.

There’s no phone or chat — a ticket is the only way to reach them, and if nobody reads it, you’re simply stuck. So if you keep a prepaid balance with auto-renewal on, be aware: once it’s charged, there’s apparently no one to talk to.

Tickets #786115 (October 9) and #790450 (October 12). No reply on either so far.

We are incredibly grateful for Gandi’s outstanding customer support.

As a startup, we have gone through team changes and a business transfer. Unfortunately, gaps in our internal handover led us to miss the renewal deadline for our .jp domain twice. On both occasions, Gandi’s support team helped us restore it, responding promptly and guiding us clearly through the process.

A special thank you to Jérémie, who handled our recent case with patience and care, clearly explaining the steps and costs involved and helping us through the restoration. With our company website and email depending on this domain, the support was truly a lifesaver.

It is reassuring to know that such a helpful and reliable team is there when things go wrong. Thank you!

Thanks for great assistance by Martin from Gandi. Proactivity and guidance through domain name migration.

When my registered domain stopped working and AWS support didn't even bother to reply, Marjorie at Gandi.net offered a quick and easy solution. Thank you!

service experience very fast and professional

I needed my domain invoice corrected to include my Spanish tax ID for my records as a self-employed professional. Marjorie from the Gandi support team took care of it from start to finish. She explained clearly what I had to set up in my account, stayed patient while we figured out the right format, and regenerated the invoice quickly once everything was in place. Friendly, clear and very helpful. Thank you, Marjorie!

Got a response very quickly. Valère's support was caring. And was given detailed instructions to help me rectify the problem with our webhosting and website.

I'm extremely grateful to Valère for his patience in guiding me through a slightly complicated migration. Always very quick to respond, with clear instructions and explanations. Thank you Valère - we got there!!

I contacted Gandi.net with a question about pricing. Yacine at Gandi supported me with my question and she sorted out my problem straight away, excellent support. Another thing I appreciate is that I was supported by Yacine last year too, it's so nice to meet the same person when contacting a company. 10/10 !

Yacine was very helpful. Thank you.

I asked for help because two new email mailboxes were not working. The support team explained the reason clearly and told me what DNS record I needed to add. After following the instruction, the problem was solved. Thank you very much.