GU has a very professional approach to their services right from the stage of gemstone recommendation report to the delivery of a product. Also the quality of the products are absolutely fabulous as despite checking at other places, websites or shops we can't but finally settle on purchasing them from GU only as we find it to be 'the only one stop shop' solution, simply because the people who recommend the products exude thorough knowledge and experience in the subject, highly professional attitude and approach and also the products come with authentic and necessary representations and certifications and not to mention the buy-back provisions which is really uncommon in this field that adds more authenticity to the whole deal. We have purchased one semi precious (white coral) and one precious stone (Ruby) that were delivered abroad. The entire process was fast and smooth and we were absolutely happy with the products and service both. Any number of queries (mostly on email and a few telephone calls too) w.r.t the reports or products have always been spontaneously and satisfactorily answered. I believe that the great levels of satisfaction and positivity that was felt by us, when we first looked at the stones after we received them each time, is what matters most and is the first step towards realising our hopes and expectations, for which we resort to this therapy. Rest assured, we are now looking forward to achievement of the intended success for which the gemstones have been purchased. We hope GU continues to deliver such unbeatable quality of products and services even in the future and also certainly look forward to our continued association with GU for our future purchases for ourselves as well as our other family members.