Absolutely horrible door to door rep that disregarded private property no trespassing sign, disregarded our no soliciting sign, and disregarded our "do not knock or ring doorbell, no excuses no except... See more
Company replied
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See what reviewers are saying
The tech checked in as he arrived asked if I had any issues and did a thorough check around on his own and sprayed the edge for antas.
Each service tech that comes out here is also so kind and efficient. Each one provides excellent customer service they are here!
Company replied
Technician Fernando is TERRIFIC! He is very professional and an expert in his field. He answers all our questions. He is very personable and goes the extra mile to use his expertise to ensure he addre... See more
Company replied
Company details
- #2 of 5 best companies in Pest Control Service
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
8145 Ronson Rd, 92111, San Diego, CA, United States
- 16195540171
We overthink pests so you don't have to.
4.4
Excellent
235 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good experience
The tech checked in as he arrived asked if I had any issues and did a thorough check around on his own and sprayed the edge for antas.
July 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Aptive Pest Control - San Diego
Hi Linda,
Thank you for your kind review! We're delighted to hear your service professional treated you with respect and took the time to listen to your requests. At Aptive, we believe great service starts with understanding our customers' needs and making sure they feel heard.
We truly appreciate your trust and thank you for choosing Aptive. We've got it handled.
-Jasmine, Aptive Care Team
Excellent Service
Each service tech that comes out here is also so kind and efficient. Each one provides excellent customer service they are here!
July 15, 2026
Reply from Aptive Pest Control - San Diego
Hi Bernie,
Thank you for your wonderful feedback! We're delighted to hear that every Aptive service professional who has serviced your home has been kind, efficient, and committed to providing excellent customer service. Consistency is something we strive for, and it's rewarding to know our team continues to deliver a positive experience. We truly appreciate your trust in Aptive. We've got it handled.
-Jasmine, Aptive Care Team
Absolutely horrible door to door rep…
Absolutely horrible door to door rep that disregarded private property no trespassing sign, disregarded our no soliciting sign, and disregarded our "do not knock or ring doorbell, no excuses no exceptions" sign. Knocked loudly and rang our doorbell. When I confronted him about this, he attempted insulting me, rode his Segway around in circles and got off it and danced, trying to escalate the situation. He stayed in front of my house for 5 minutes loudly arguing with me.
July 13, 2026
Unprompted review
Reply from Aptive Pest Control - San Diego
Hi there,
Thank you for bringing this to our attention. We're very sorry to hear about your experience. The behavior you described is completely unacceptable and does not reflect Aptive's expectations for professionalism or respect. Our representatives are expected to honor posted signage and interact with homeowners courteously at all times.
We'd appreciate the opportunity to have this handled by our local leadership team. Please email us at socialmedia@goaptive.com with your address and any additional details so we can investigate this matter, address the representative's conduct, and take the appropriate action.
-Jasmine, Aptive Care Team
Good Technician Experience
I had a really good experience with Aptive. The technician was friendly and professional, and he took care of the whole property thoroughly. I appreciated how smoothly everything was handled and felt confident in the service.
June 19, 2026
Reply from Aptive Pest Control - San Diego
Hi Lynda,
Thank you for sharing your experience! We’re so glad to hear your service professional was friendly, professional, and thorough in treating your property.
It’s great to know everything went smoothly and that you felt confident in the service. At Aptive, we take pride in making sure every detail is handled with care, and we truly appreciate your trust in us. We’ve got your pest concerns handled!
-Jasmine, Aptive Care Team
I called to cancel service and it was…
I called to cancel service and it was handled quickly and pleasantly.
June 16, 2026
Reply from Aptive Pest Control - San Diego
Hi Mike,
Thank you for sharing your feedback! We’re glad to hear your cancellation experience was handled quickly and pleasantly.
We appreciate you taking the time to let us know, and if there’s anything you need in the future, please don’t hesitate to reach out.
-Jasmine, Aptive Care Team
Disappointed in several things:
Disappointed in several things:
I was told I could cancel at any time. No, I'm stuck in a year contract. I was charged the day I signed up and a technician came to treat my yard that day. I wasn't able to get out of my contract with my company because they needed a month's notice. So two treatments and two services in one month.
Upon my yard being treated I received pictures of my neighbors house being treated. I called and reported that.
After my place was treated , I asked the technician if the dirt bank was treated with granuals which penetrated 3 inches deep. That was my selling point! They had to schedule another time to come out to spread the granuals.
I've had two different technicians the past two months; both did a great job. I would prefer one technician each time.
Will see how this year goes. I hope I didn’t make a mistake by changing from company that we have had since 1995!
June 10, 2026
Reply from Aptive Pest Control - San Diego
Hi Teri,
Thank you for taking the time to share such detailed feedback. I’m really sorry to hear about the confusion and frustration around the contract terms, billing timing, and expectations set during signup. I can understand how disappointing it must feel when what you were told doesn’t match your experience.
I’m also sorry for the concerns you raised around service details and communication, including the incorrect photos and needing a follow-up visit. While I’m glad to hear the service professionals have done a good job overall, I understand your preference for consistency and the uncertainty you’re feeling moving forward.
We’d really appreciate the opportunity to review your account and go through everything with you directly. Please reach out to socialmedia@goaptive.com so we can help address these concerns and work toward improving your experience with Aptive.
-Jasmine, Aptive Care Team
Good pest control service
Since becoming an Aptive client, I have had no pest infestations of any kind. Furthermore, their technicians have consistently been punctual, and personally pleasant.
June 10, 2026
Reply from Aptive Pest Control - San Diego
Hi Conway,
Thank you for sharing your experience with Aptive. We’re glad to hear you’ve had no pest infestations since starting service and that our service professionals have been punctual and pleasant during each visit.
We appreciate your trust in Aptive and are happy to keep things handled so your home stays protected and your experience continues to be a positive one.
-Jasmine, Aptive Care Team
Tim completely turned around my…
Tim completely turned around my experience with Aptive during a recent re-treatment visit. After my initial service on 27May2026, I still had concerns about ant activity and noticed that the eaves and spider webs around my home had not been thoroughly cleaned, nor ant baits was add to the correct location when the infestation occured.
Tim took the time to carefully inspect the situation, patiently explain the ant activity I was seeing, and walk me through the treatment plan. He was knowledgeable, professional, and genuinely cared about addressing my concerns rather than rushing through the appointment.
What impressed me most was his attention to detail. He thoroughly cleaned the eaves and removed spider webs that should have been addressed during the previous service 4 days ago. He took pride in his work and made sure everything was completed properly before leaving.
Customer service and workmanship make a huge difference, and Tim delivered both. He transformed what had been a disappointing experience into a positive one and restored my confidence in Aptive's service. Thank you, Tim, for your professionalism, patience, and dedication to doing the job right.
May 28, 2026
Reply from Aptive Pest Control - San Diego
Hi there,
We really appreciate you taking the time to share this detailed feedback. I’m sorry your initial service didn’t meet expectations, especially with the continued ant activity and the missed details around eaves cleaning and bait placement.
I’m glad to hear Tim was able to step in and turn things around. It’s great that he took the time to inspect the issue, explain what was going on, and address everything thoroughly with care and professionalism.
At Aptive, our goal is always to make sure things are fully handled the right way, not just completed. We appreciate you recognizing Tim’s effort and giving us the chance to restore your confidence in Aptive.
-Jasmine, Aptive Care Team
Love Aptive!
The Service Representative was great and an excellent communicator. Awesome job.
June 2, 2026
Reply from Aptive Pest Control - San Diego
Hi there,
Thank you for the great feedback! We’re so glad to hear your service representative provided excellent communication and did such a great job during your visit.
At Aptive, our goal is to make sure every experience feels handled with care and professionalism from start to finish, so it’s great to know that came through in your service. We truly appreciate you choosing Aptive and taking the time to share your support.
-Jasmine, Aptive Care Team
Service was good.
June 2, 2026
Reply from Aptive Pest Control - San Diego
Hi Barry,
Thank you for the feedback! We’re glad to hear you had a good experience with your service from Aptive.
At Aptive, our goal is to make sure everything is handled with care and consistency from start to finish. We truly appreciate you choosing Aptive and taking the time to share your experience.
-Jasmine, Aptive Care Team
Complete service
The technician was nice, and asked if I had any special needs. Since she was here for such a short time, however, I question if the service was complete.
May 16, 2026
Reply from Aptive Pest Control - San Diego
Thank you for sharing your feedback with us, Joanie! We’re really glad to hear that our service professional was kind and checked for any specific needs, though it makes sense to have questions if the visit felt shorter than expected. If you're open to it, please email socialmedia@goaptive.com with your service address and any additional details about the visit so our team can review what was completed and assist further. We're here to help!
-Alexis, Aptive Care Team
Tre was very helpful
Tre was very friendly, listened to what our concerns were and addressed them. He explained what he would do during this visit which covered what we needed done.
May 21, 2026
Reply from Aptive Pest Control - San Diego
We really appreciate you taking a moment to share this with us, Claudette Russo! It's absolutely wonderful to know that you've been so satisfied with the service our team has been providing. Our goal is to provide reliable treatments with a smile, and we look forward to continue protecting your home from pests for years to come. Thanks for being the best part of Aptive!
-Alexis, Aptive Care Team
Carlos the technician was very polite…
Carlos the technician was very polite and courteous. He answered all my questions. He shared the safety concerns of our pets. And we all had a good laugh.
May 22, 2026
Reply from Aptive Pest Control - San Diego
We're beyond thrilled to hear that our team did such a great job treating your home! Our number one goal is to provide the best service possible and ensure all of your concerns are handled with the care you deserve, and feedback like this really lets us know we're on the right track. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
Techs always seem to do a thorough job…
Techs always seem to do a thorough job of apply the necessary chemicals and we have only had ants in the house once over all of the time we have used Aptive.
May 22, 2026
Reply from Aptive Pest Control - San Diego
Hi Brent,
Thank you for sharing this and for choosing Aptive. We’re really glad to hear our service professionals consistently provide thorough treatments and that you’ve seen strong long-term results with minimal ant activity.
That’s exactly what we aim for at Aptive, making sure your pest concerns are fully handled through consistent, careful applications so you can feel confident your home is protected over time. We truly appreciate your continued trust in us!
-Jasmine, Aptive Care Team
Alex does a great job in servicing our…
Alex does a great job in servicing our property every month.
May 21, 2026
Reply from Aptive Pest Control - San Diego
Hi Terri,
We really appreciate you taking the time to share this. It is great to hear that Alex consistently does a great job servicing your property each month. That kind of dependable, ongoing care is exactly what we aim for at Aptive, because your home should always feel well looked after without any hassle. We have got this handled, and we are grateful for your continued trust in us to keep things running smoothly.
-Jasmine, Aptive Care Team
Easy and friendly!
Easy and friendly!! Got rid of our pests! Love the pics they take and send of their work. Modern and effective
May 11, 2026
Reply from Aptive Pest Control - San Diego
Hi Janee,
Thank you for sharing this. We’re glad to hear the experience felt easy and friendly, and even better that your pest concerns are being taken care of. It’s great to know the photos and updates from our Aptive service professionals add that extra layer of confidence and clarity. At Aptive, we take a we’ve got it handled approach so you can feel confident everything is being done thoroughly and effectively without added stress. We appreciate you choosing Aptive and trusting us with your home.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - San Diego
Thanks for taking a moment to share your experience, Kenny! We’re really happy to hear that our service professional was personable and took the time to clearly explain the work being done. That kind of communication and professionalism is something our team values every time we're at your home. We truly appreciate you being a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
A Job Well Done!
I met Kevin and this apprentice, TJ yesterday. Kevin was professional, knowledgeable, courteous and on time. After he finished the job, he sent me a detailed description and photos of the work he performed. He did a great job!
I was very happy with Kevin and the work that he did for us.
May 12, 2026
Reply from Aptive Pest Control - San Diego
Hi Michele,
Thank you for taking the time to share this thoughtful feedback. We’re so glad to hear about your experience with Kevin and TJ, and that Kevin delivered professional, knowledgeable, and courteous service while keeping you informed with detailed notes and photos after the job. That level of communication and care is exactly what we strive for at Aptive.
We’ll be sure to pass your kind words along to Kevin and TJ, they’ll really appreciate hearing this. We’ve got this handled on our end to keep that same standard of service going strong for you, and we truly appreciate you choosing Aptive!
-Jasmine, Aptive Care Team
technician polite & professional
technician polite, prompt & professional. good about responding to my requests/needs
May 8, 2026
Reply from Aptive Pest Control - San Diego
It's absolutely wonderful to know that you've had such a great experience with our service so far! Your satisfaction means the world to us, and you can count on our team to continue doing what's needed to ensure your concerns are handled to the best of our ability. It's always a pleasure to treat your home, and we are so grateful to have you as a part of the Aptive neighborhood!
-Alexis, Aptive Care Team
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